Troubleshooting
✔Use Mammoth option. If you are using Exabyte Mammoth tape drives, make sure that the Use Mammoth configuration option is set to ON, as described on page 66. Otherwise, the library will not be able to receive information from the tape drive. Set the Use Mammoth option to OFF when using the Eliant 820 tape drives.
➤Important If you are using Eliant 820 tape drives, make sure the Use Mammoth option is OFF. If Use Mammoth is ON, you may not be able to read or write data.
Problems with library operation
If the library has been successfully operating in the past, but is now experiencing problems, check the following:
✔Control mode. Make sure the library is operating in the correct control mode. The library must be in SCSI Interface mode for the application software to control CHM motion. See page 67 for instructions.
✔Security. Make sure that security is set correctly for the operation you are trying to perform. If security is on, you cannot perform many operations from the LCD. Security can be set from the LCD with a password or from SCSI by the application software. See page 58 for more information.
✔Door open. Check to make sure that the door is closed and locked. You can check the Door Closed and Key lock lines on the System Sensors screen to determine if the door and key lock sensors are properly working (see page 104).
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