Manuals / FARGO electronic / Computer Equipment / Printer

FARGO electronic S000256 manual Contacting FARGO Technical Support

Models: S000256

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FARGO Electronics, Inc.

Section 6: FARGO Technical Support

The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting FARGO Technical Support as needed for the Persona C25 Card Printer.

Contacting FARGO Technical Support

Step	Procedure

1	Read the suggested Sections of the service guide in order to troubleshoot a
	Persona C25 Card Printer. As needed, contact the FARGO Technical Support
	Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional,
	technical assistance.
	OR
	Contact FARGO Technical Support via the Web:
	http://www.fargo.com/tech_support/contact_tech_support.asp

2	Position a phone near the Printer and Computer so FARGO technicians can help
	to help troubleshoot the Printer(s).

3	Please have a self-test and a sample card ready when calling FARGO Technical
	Support.

Persona→ C25 Card Printer User Guide (Rev. 4.0)	154

Page 154

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FARGO electronic S000256 manual Contacting FARGO Technical Support

Contents

RESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevPart Number S000256 FARGO Electronics, IncDocument Title Revision ControlDate NumberManual How to use the guideRefer to Section 5 Printer Setup as needed DescriptionSafety Messages review carefully Section 1 Specifications Table of ContentsHow to use the guide Section 2 General TroubleshootingSection 3 Printer Adjustments Section 4 Cleaning Section 5 Printer SetupSection 6 FARGO Technical Support Glossary of Terms IndexSection 1 Specifications Regulatory CompliancesAgency Listings Technical SpecificationsContinued on the next page Term Technical Specifications continuedDescription Functional Specifications Description Printer Components Top Cover to Power PortComponent Continued on the next pageComponent Printer Components Top Cover to Power Port continuedOn / Cancel DescriptionComponent Printer Components Top Cover to Power Port continuedDescription Printer Components Centronics-Type Parallel Interface Printer Components Print Ribbons Type Printer Components Resin-Only Print RibbonsDescription Type Printer Components Dye-Sublimation-Only Print RibbonsDescription Type Printer Components Dye-Sublimation/Resin RibbonsDescription Type Printer Components Blank CardsDescription Section 2 General Troubleshooting Safety Messages review carefullyLCD and SmartGuard Messages Reviewing the Top Line LCD MessagesMessage Reviewing the Top Line LCD Messages continuedSolution CauseMessage SolutionReviewing the Top Line LCD Messages continued CauseMessage SolutionReviewing the Top Line LCD Messages continued CauseMessage SolutionReviewing the Top Line LCD Messages continued CauseMessage Reviewing the Bottom Line LCD Error / Status MessagesSolution CauseMessage Reviewing the BOTH Line LCD Error / Status Messages continuedSolution CauseResolving the Communication Errors Communications ErrorsContinued on the next page Step Procedure Resolving the Communication Errors continuedContinued on the next page RESTRICTED USE ONLY Resolving the Communication Errors continuedSee the previous procedure FARGO Electronics, IncResolving the Communication Errors continued 7 Determine whether there is adequate or inadequate hard drive spaceCard Feeding Errors Resolving the Card Feeding ErrorsProcedure Resolving the Card Feeding Errors continuedStep FARGO Electronics, Inc Graphic GraphicRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevProcedure Resolving the Flipper Jam error messageStep Card Jam Errors Resolving the Card Jam Print Error MessageResolving the Card Jam Flip Error Message Resolving the Card Jam Mag Error / Smart Error MessageProcedure Resolving the Headlift error message Print Process ErrorsRibbon Errors Resolving the Skipping Ribbon Panel problemResolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low error message Resolving the Ribbon Breaking problem StepResolving the Mag Verify error message Encoding ErrorsMagnetic Offset Adjustment Resolving the Printer cannot read Encoded Data problemb. Go to the File menu and select Page Setup FARGO Electronics, Inc RESTRICTED USE ONLYPersona→ C25 Card Printer User Guide Rev Diagnosing Image Problem Resolving the Pixel Failure problemResolving the Card Surface Debris problem Resolving the incorrect Image Darkness problem RESTRICTED USE ONLY Resolving the Ribbon Wrinkle problemStep Procedure FARGO Electronics, IncResolving the excessive Resin Printing problem Step ProcedureResolving the incomplete Resin Printing problem Step Resolving the Image Placement problemProcedure Continued on the next pageStep Procedure Resolving the Image Placement problem continuedContinued on the next page FARGO Electronics, Inc Resolving the Image Placement problem continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevResolving the poor Image Quality problem Running the Standard Self Test Print Diagnostics and CalibrationReviewing the Standard Self Test Print RESTRICTED USE ONLY Reviewing the 15 Shade Self Test Reviewing the Standard Self testv1.0.1 FARGO Electronics, IncWIRE DIAGRAM Interfacing InformationReviewing the Pin Assignments DB36PContinued on the next page Reviewing the Centronics Parallel Pin AssignmentsDirection Pin No Reviewing the Centronics Parallel Pin Assignments continuedSignal DescriptionFARGO Electronics, Inc Reviewing the Printer Timing DiagramRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevReviewing the Printer Timing TstrSection 3 Printer Adjustments Safety Messages review carefullyDye-Sub and Resin Intensity Adjustments Reviewing the RP1 Potentiometer location Printhead Darkness RP1 PotAdjusting the Dye-Sub and Resin Intensity Level Reviewing the Self Test Output Samples RPI Potentiometer Adjusting the Card Offset for the Print Station Card Offset AdjustmentsAdjusting the RP3 Card Offset Location Adjusting the RP3 to center print the Card Reviewing the RP5 Location Main Circuit Board Layout Magnetic Intensity Adjustment magnetic encoding installedPN # Calibrating the RP5 Potentiometer ADJUSTUsing the Magnetic Offset RP7 Potentiometer location Magnetic Offset AdjustmentUsing the RP7 Offset Mag Potentiometer Determining the Magnetic Card Offset process descriptionFlipper CardTable Feed Path Encoding ModulReviewing the Encoding Module Display A Card Feed RollerCardTable Feed Path Card Feed Roller Reviewing the Encoding Module Display BFlipper MagneticHea3Stationary MagneticTracks Direction of Card Travel whilebeing Reviewing the Data being encoded to the Magnetic Stripe of Card0.293 inchesnul characters Start Sentinel Position MagneticHead Magnetically EncodedCalibrating the Color Ribbon Sensor Sensor CalibrationContinued on the next page Calibrating the Color Ribbon Sensor continued LED portion of Ribbon SensorFARGO Electronics, Inc Using the C25 Card Printer Advanced Document SettingsRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevDetermining Paper/Output Selecting the Card SizeRESTRICTED USE ONLY Determining the number of CopiesUse this function to indicate copies required FARGO Electronics, IncRESTRICTED USE ONLY Selecting the Default Graphic ResolutionThis is a default selection FARGO Electronics, IncFARGO Electronics, Inc Using the Device OptionsRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevProcedure Selecting from the Ribbon Type optionsStep FARGO Electronics, Inc Selecting from the Ribbon Type options continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting from the Color Matching options FARGO Electronics, Inc Selecting from the Color Matching options continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Using the Picture ControlsRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Controlling the Dye-Sub Intensity YMCBRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevControlling the Resin Heat RESTRICTED USE ONLY Using the default Dither ModeThis is a default selection FARGO Electronics, IncSelecting the K Panel Graphics Mode option Selecting the Split Ribbon Print option FARGO Electronics, Inc Selecting the Split Ribbon Print option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Selecting the Print Back Side Only optionUse this option to automatically print on the backside of a card FARGO Electronics, IncRESTRICTED USE ONLY Selecting the Print Edge-to-Edge optionUse this option for Edge-to-Edge type printing FARGO Electronics, IncSelecting the Rotate 180 Degrees option DescriptionSelecting the Pause for Low Ribbon option FARGO Electronics, Inc Selecting the Pause for Low Ribbon option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting the Overlay option FARGO Electronics, Inc Selecting the Overlay option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting the SmartShield option FARGO Electronics, Inc Selecting the SmartShield option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevUsing the Magnetic Encoding Options Continued on the next pageUsing the Coercivity option Using the Magnetic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Reviewing the Enable MLE Support checkbox Selecting the Verify Magnetic Encoding option Reviewing ISO Track Locations 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3Sending Track Information Entering Track InformationReviewing Tracks 1, 2, and 3 in Table format Reviewing the Track Data NoteFARGO Electronics, Inc Reviewing the ASCII Code and Character TableRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Selecting the Custom Non-Printable AreaRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Using the Non-Printable Area Setup windowRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Selecting the Smart Encode Mode optionRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting the Disable Printing option Selecting the Buffer Single Card option FARGO Electronics, Inc Selecting the Calibration windowRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevUsing the Image Placement controls Using Image Placement controls continued Using the Sensor Calibration Continued on the next pageRESTRICTED USE ONLY Selecting the Self Test buttonUse this option to send a Self Test page to the Printer FARGO Electronics, IncSection 4 Cleaning Safety Messages review carefullyCleaning the Printhead Procedures Cleaning the Printer’s ExteriorCleaning the Printer’s Interior Steps ProceduresCard Feed Rollers Cleaning the Card Feed RollersContinued on the next page Procedure Cleaning the Card Feed Rollers continuedStep Maintaining the Cleaning Rollers Cleaning the Drive RollersContinued on the next page Maintaining the Cleaning Rollers continued FARGO Electronics, Inc RESTRICTED USE ONLYPersona→ C25 Card Printer User Guide Rev Cleaning the Platen Rollers Cleaning the Magnetic Encoder Choosing a good location Section 5 Printer SetupUnpacking and Packing the Printer About Moisture CondensationPacking the Persona C25 Card Printer Applying Power Applying Power continued Loading Cards into the Printer Loading Cards into the Printer continued Using your Card Printer Connecting the Printer to your ComputerConnecting the Printer to your Computer continued Installing the Windows Printer Driver Installing the Printer Driver From the Software Installation CD Installing Printer Driver UpdatesInstalling DownloadingInstalling the 32-Bit Print Spooler for Windows 95/98 Installing the 32-Bit Print Spooler for Windows 95/98 continued Windows 95/98 Setting up the Printer DriverWindows NT Section 6 FARGO Technical Support Contacting FARGO Technical SupportDefinition Glossary of TermsTerm Continued on the next pageReviewing the Glossary of Terms continued Continued on the next pageCache Reviewing the Glossary of Terms continuedContinued on the next page CR-79 Reviewing the Glossary of Terms continuedContinued on the next page Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageFlash Memory Reviewing the Glossary of Terms continuedContinued on the next page Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageIEEE 1284 Institute Reviewing the Glossary of Terms continuedContinued on the next page Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageSoftware Reviewing the Glossary of Terms continuedContinued on the next page Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Index Page Page Portrait, Landscape, or Rotate 180 Degrees Page Y Yellow, Magenta, and Cyan