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FARGO electronic S000256 manual Resolving the Card Surface Debris problem

Models: S000256

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Resolving the Card Surface Debris problem

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FARGO Electronics, Inc.

Resolving the Card Surface Debris problem

Symptom: Prints have "spots" (white or colored voids) and/or dust on them.

Step Procedure

1Be sure the cards are clean and stored in a dust-free environment. Cards with embedded contaminants in the surface should not be used.

2Clean the inside of the Printer. See the Cleaning the Printer’s Interior procedure on page 132.

3Clean the Cleaning Rollers. See the Cleaning the Card Feed Rollers procedure on page 133.

4Clean the Platen Roller. See the Cleaning the Platen Rollers procedure on page 138.

Persona→ C25 Card Printer User Guide (Rev. 4.0)	48

Image 48

FARGO electronic S000256 manual Resolving the Card Surface Debris problem

Contents

Persona→ C25 Card Printer User Guide Rev Part Number S000256RESTRICTED USE ONLY FARGO Electronics, IncRevision Control DateDocument Title NumberHow to use the guide Refer to Section 5 Printer Setup as neededManual DescriptionSafety Messages review carefully Table of Contents How to use the guideSection 1 Specifications Section 2 General TroubleshootingSection 3 Printer Adjustments Section 4 Cleaning Section 5 Printer SetupSection 6 FARGO Technical Support Glossary of Terms IndexSection 1 Specifications Regulatory CompliancesTechnical Specifications Agency ListingsContinued on the next page Technical Specifications continued TermDescription Functional Specifications Printer Components Top Cover to Power Port ComponentDescription Continued on the next pagePrinter Components Top Cover to Power Port continued On / CancelComponent DescriptionPrinter Components Top Cover to Power Port continued ComponentDescription Printer Components Centronics-Type Parallel Interface Printer Components Print Ribbons Printer Components Resin-Only Print Ribbons TypeDescription Printer Components Dye-Sublimation-Only Print Ribbons TypeDescription Printer Components Dye-Sublimation/Resin Ribbons TypeDescription Printer Components Blank Cards TypeDescription Section 2 General Troubleshooting Safety Messages review carefullyLCD and SmartGuard Messages Reviewing the Top Line LCD MessagesReviewing the Top Line LCD Messages continued SolutionMessage CauseSolution Reviewing the Top Line LCD Messages continuedMessage CauseSolution Reviewing the Top Line LCD Messages continuedMessage CauseSolution Reviewing the Top Line LCD Messages continuedMessage CauseReviewing the Bottom Line LCD Error / Status Messages SolutionMessage CauseReviewing the BOTH Line LCD Error / Status Messages continued SolutionMessage CauseCommunications Errors Resolving the Communication ErrorsContinued on the next page Resolving the Communication Errors continued Step ProcedureContinued on the next page Resolving the Communication Errors continued See the previous procedureRESTRICTED USE ONLY FARGO Electronics, IncResolving the Communication Errors continued 7 Determine whether there is adequate or inadequate hard drive spaceCard Feeding Errors Resolving the Card Feeding ErrorsResolving the Card Feeding Errors continued ProcedureStep Graphic Graphic RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevResolving the Flipper Jam error message ProcedureStep Card Jam Errors Resolving the Card Jam Print Error MessageResolving the Card Jam Mag Error / Smart Error Message Resolving the Card Jam Flip Error MessageProcedure Print Process Errors Ribbon ErrorsResolving the Headlift error message Resolving the Skipping Ribbon Panel problemResolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low error message Resolving the Ribbon Breaking problem StepEncoding Errors Magnetic Offset AdjustmentResolving the Mag Verify error message Resolving the Printer cannot read Encoded Data problemb. Go to the File menu and select Page Setup RESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Diagnosing Image Problem Resolving the Pixel Failure problemResolving the Card Surface Debris problem Resolving the incorrect Image Darkness problem Resolving the Ribbon Wrinkle problem Step ProcedureRESTRICTED USE ONLY FARGO Electronics, IncResolving the excessive Resin Printing problem Step ProcedureResolving the incomplete Resin Printing problem Resolving the Image Placement problem ProcedureStep Continued on the next pageResolving the Image Placement problem continued Step ProcedureContinued on the next page Resolving the Image Placement problem continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevResolving the poor Image Quality problem Diagnostics and Calibration Running the Standard Self Test PrintReviewing the Standard Self Test Print Reviewing the 15 Shade Self Test Reviewing the Standard Self test v1.0.1RESTRICTED USE ONLY FARGO Electronics, IncInterfacing Information Reviewing the Pin AssignmentsWIRE DIAGRAM DB36PReviewing the Centronics Parallel Pin Assignments Continued on the next pageDirection Reviewing the Centronics Parallel Pin Assignments continued SignalPin No DescriptionReviewing the Printer Timing Diagram RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevReviewing the Printer Timing TstrSection 3 Printer Adjustments Safety Messages review carefullyDye-Sub and Resin Intensity Adjustments Reviewing the RP1 Potentiometer location Printhead Darkness RP1 PotAdjusting the Dye-Sub and Resin Intensity Level Reviewing the Self Test Output Samples RPI Potentiometer Card Offset Adjustments Adjusting the Card Offset for the Print StationAdjusting the RP3 Card Offset Location Adjusting the RP3 to center print the Card Magnetic Intensity Adjustment magnetic encoding installed Reviewing the RP5 Location Main Circuit Board LayoutPN # Calibrating the RP5 Potentiometer ADJUSTUsing the Magnetic Offset RP7 Potentiometer location Magnetic Offset AdjustmentUsing the RP7 Offset Mag Potentiometer Determining the Magnetic Card Offset process descriptionEncoding Modul Reviewing the Encoding Module Display AFlipper CardTable Feed Path Card Feed RollerReviewing the Encoding Module Display B FlipperCardTable Feed Path Card Feed Roller MagneticHeaReviewing the Data being encoded to the Magnetic Stripe of Card 0.293 inchesnul characters Start Sentinel Position MagneticHead3Stationary MagneticTracks Direction of Card Travel whilebeing Magnetically EncodedSensor Calibration Calibrating the Color Ribbon SensorContinued on the next page Calibrating the Color Ribbon Sensor continued LED portion of Ribbon SensorUsing the C25 Card Printer Advanced Document Settings RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevDetermining Paper/Output Selecting the Card SizeDetermining the number of Copies Use this function to indicate copies requiredRESTRICTED USE ONLY FARGO Electronics, IncSelecting the Default Graphic Resolution This is a default selectionRESTRICTED USE ONLY FARGO Electronics, IncUsing the Device Options RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting from the Ribbon Type options ProcedureStep Selecting from the Ribbon Type options continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting from the Color Matching options Selecting from the Color Matching options continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevUsing the Picture Controls RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevControlling the Dye-Sub Intensity YMCB RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevControlling the Resin Heat Using the default Dither Mode This is a default selectionRESTRICTED USE ONLY FARGO Electronics, IncSelecting the K Panel Graphics Mode option Selecting the Split Ribbon Print option Selecting the Split Ribbon Print option continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Print Back Side Only option Use this option to automatically print on the backside of a cardRESTRICTED USE ONLY FARGO Electronics, IncSelecting the Print Edge-to-Edge option Use this option for Edge-to-Edge type printingRESTRICTED USE ONLY FARGO Electronics, IncSelecting the Rotate 180 Degrees option DescriptionSelecting the Pause for Low Ribbon option Selecting the Pause for Low Ribbon option continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Overlay option Selecting the Overlay option continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the SmartShield option Selecting the SmartShield option continued RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevUsing the Magnetic Encoding Options Continued on the next pageUsing the Coercivity option Using the Magnetic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Reviewing the Enable MLE Support checkbox Selecting the Verify Magnetic Encoding option Reviewing ISO Track Locations 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3Sending Track Information Entering Track InformationReviewing Tracks 1, 2, and 3 in Table format Reviewing the Track Data NoteReviewing the ASCII Code and Character Table RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Custom Non-Printable Area RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevUsing the Non-Printable Area Setup window RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Smart Encode Mode option RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Disable Printing option Selecting the Buffer Single Card option Selecting the Calibration window RESTRICTED USE ONLYFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevUsing the Image Placement controls Using Image Placement controls continued Using the Sensor Calibration Continued on the next pageSelecting the Self Test button Use this option to send a Self Test page to the PrinterRESTRICTED USE ONLY FARGO Electronics, IncSection 4 Cleaning Safety Messages review carefullyCleaning the Printhead Cleaning the Printer’s Exterior Cleaning the Printer’s InteriorProcedures Steps ProceduresCleaning the Card Feed Rollers Card Feed RollersContinued on the next page Cleaning the Card Feed Rollers continued ProcedureStep Cleaning the Drive Rollers Maintaining the Cleaning RollersContinued on the next page Maintaining the Cleaning Rollers continued RESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Cleaning the Platen Rollers Cleaning the Magnetic Encoder Section 5 Printer Setup Unpacking and Packing the PrinterChoosing a good location About Moisture CondensationPacking the Persona C25 Card Printer Applying Power Applying Power continued Loading Cards into the Printer Loading Cards into the Printer continued Using your Card Printer Connecting the Printer to your ComputerConnecting the Printer to your Computer continued Installing the Windows Printer Driver Installing the Printer Driver From the Software Installation CD Installing Printer Driver UpdatesInstalling DownloadingInstalling the 32-Bit Print Spooler for Windows 95/98 Installing the 32-Bit Print Spooler for Windows 95/98 continued Setting up the Printer Driver Windows 95/98Windows NT Section 6 FARGO Technical Support Contacting FARGO Technical SupportGlossary of Terms TermDefinition Continued on the next pageReviewing the Glossary of Terms continued Continued on the next pageReviewing the Glossary of Terms continued CacheContinued on the next page Reviewing the Glossary of Terms continued CR-79Continued on the next page Reviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued Flash MemoryContinued on the next page Reviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued IEEE 1284 InstituteContinued on the next page Reviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued SoftwareContinued on the next page Reviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Continued on the next pageReviewing the Glossary of Terms continued TermDefinition Index Page Page Portrait, Landscape, or Rotate 180 Degrees Page Y Yellow, Magenta, and Cyan