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FARGO electronic S000256 manual Resolving the Card Jam Mag Error / Smart Error Message, Procedure

Models: S000256

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Resolving the Card Jam: Mag Error / Smart Error Message

RESTRICTED USE ONLY

FARGO Electronics, Inc.

Resolving the Card Jam: Mag Error / Smart Error Message

Symptoms: The Card Jam: Mag Error or Card Jam: Smart Error is displayed on the LCD.

Step Procedure

1Look for a jammed card in the Printer.

a.Open the Printer’s top cover.

b.Remove the ribbon from the Printer.

c.Check to see if a card is jammed in the print station of the Printer.

d.If a card is jammed in the Printer, use the Pause / Resume button, and the On / Cancel buttons to move the feed Rollers and free the card. (Note: The card can then be fed out of the Printer.)

Resolving the Card Jam: Flip Error Message

Symptom: A Card Jam: Flip Error is displayed on the LCD.

Step

Procedure

1Run a Self-test.

a.Clear any card jams.

b.Unplug power from the Printer.

c.While holding down the Pause / Resume button, reapply power.

d.Release the Pause / Resume button once the self-test has begun. (Note: A test card will be printed.)

e.If successful, this will ensure proper flipper operation on a simple double- sided print.

Persona→ C25 Card Printer User Guide (Rev. 4.0)	39

Image 39

FARGO electronic S000256 Resolving the Card Jam Mag Error / Smart Error Message, Resolving the Card Jam Flip Error Message

Contents

FARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevPart Number S000256 RESTRICTED USE ONLYNumber Revision ControlDate Document TitleDescription How to use the guideRefer to Section 5 Printer Setup as needed ManualSafety Messages review carefully Section 2 General Troubleshooting Table of ContentsHow to use the guide Section 1 SpecificationsSection 3 Printer Adjustments Section 5 Printer Setup Section 4 CleaningGlossary of Terms Index Section 6 FARGO Technical SupportRegulatory Compliances Section 1 SpecificationsTechnical Specifications Agency ListingsContinued on the next page Technical Specifications continued TermDescription Functional Specifications Continued on the next page Printer Components Top Cover to Power PortComponent DescriptionDescription Printer Components Top Cover to Power Port continuedOn / Cancel ComponentPrinter Components Top Cover to Power Port continued ComponentDescription Printer Components Centronics-Type Parallel Interface Printer Components Print Ribbons Printer Components Resin-Only Print Ribbons TypeDescription Printer Components Dye-Sublimation-Only Print Ribbons TypeDescription Printer Components Dye-Sublimation/Resin Ribbons TypeDescription Printer Components Blank Cards TypeDescription Safety Messages review carefully Section 2 General TroubleshootingReviewing the Top Line LCD Messages LCD and SmartGuard MessagesCause Reviewing the Top Line LCD Messages continuedSolution MessageCause SolutionReviewing the Top Line LCD Messages continued MessageCause SolutionReviewing the Top Line LCD Messages continued MessageCause SolutionReviewing the Top Line LCD Messages continued MessageCause Reviewing the Bottom Line LCD Error / Status MessagesSolution MessageCause Reviewing the BOTH Line LCD Error / Status Messages continuedSolution MessageCommunications Errors Resolving the Communication ErrorsContinued on the next page Resolving the Communication Errors continued Step ProcedureContinued on the next page FARGO Electronics, Inc Resolving the Communication Errors continuedSee the previous procedure RESTRICTED USE ONLY7 Determine whether there is adequate or inadequate hard drive space Resolving the Communication Errors continuedResolving the Card Feeding Errors Card Feeding ErrorsResolving the Card Feeding Errors continued ProcedureStep Persona→ C25 Card Printer User Guide Rev Graphic GraphicRESTRICTED USE ONLY FARGO Electronics, IncResolving the Flipper Jam error message ProcedureStep Resolving the Card Jam Print Error Message Card Jam ErrorsResolving the Card Jam Mag Error / Smart Error Message Resolving the Card Jam Flip Error MessageProcedure Resolving the Skipping Ribbon Panel problem Print Process ErrorsRibbon Errors Resolving the Headlift error messageResolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low error message Step Resolving the Ribbon Breaking problemResolving the Printer cannot read Encoded Data problem Encoding ErrorsMagnetic Offset Adjustment Resolving the Mag Verify error messageb. Go to the File menu and select Page Setup RESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Resolving the Pixel Failure problem Diagnosing Image ProblemResolving the Card Surface Debris problem Resolving the incorrect Image Darkness problem FARGO Electronics, Inc Resolving the Ribbon Wrinkle problemStep Procedure RESTRICTED USE ONLYStep Procedure Resolving the excessive Resin Printing problemResolving the incomplete Resin Printing problem Continued on the next page Resolving the Image Placement problemProcedure StepResolving the Image Placement problem continued Step ProcedureContinued on the next page Persona→ C25 Card Printer User Guide Rev Resolving the Image Placement problem continuedRESTRICTED USE ONLY FARGO Electronics, IncResolving the poor Image Quality problem Diagnostics and Calibration Running the Standard Self Test PrintReviewing the Standard Self Test Print FARGO Electronics, Inc Reviewing the 15 Shade Self Test Reviewing the Standard Self testv1.0.1 RESTRICTED USE ONLYDB36P Interfacing InformationReviewing the Pin Assignments WIRE DIAGRAMReviewing the Centronics Parallel Pin Assignments Continued on the next pageDirection Description Reviewing the Centronics Parallel Pin Assignments continuedSignal Pin NoPersona→ C25 Card Printer User Guide Rev Reviewing the Printer Timing DiagramRESTRICTED USE ONLY FARGO Electronics, IncTstr Reviewing the Printer TimingSafety Messages review carefully Section 3 Printer AdjustmentsReviewing the RP1 Potentiometer location Printhead Darkness RP1 Pot Dye-Sub and Resin Intensity AdjustmentsAdjusting the Dye-Sub and Resin Intensity Level Reviewing the Self Test Output Samples RPI Potentiometer Card Offset Adjustments Adjusting the Card Offset for the Print StationAdjusting the RP3 Card Offset Location Adjusting the RP3 to center print the Card Magnetic Intensity Adjustment magnetic encoding installed Reviewing the RP5 Location Main Circuit Board LayoutPN # ADJUST Calibrating the RP5 PotentiometerMagnetic Offset Adjustment Using the Magnetic Offset RP7 Potentiometer locationDetermining the Magnetic Card Offset process description Using the RP7 Offset Mag PotentiometerCard Feed Roller Encoding ModulReviewing the Encoding Module Display A Flipper CardTable Feed PathMagneticHea Reviewing the Encoding Module Display BFlipper CardTable Feed Path Card Feed RollerMagnetically Encoded Reviewing the Data being encoded to the Magnetic Stripe of Card0.293 inchesnul characters Start Sentinel Position MagneticHead 3Stationary MagneticTracks Direction of Card Travel whilebeingSensor Calibration Calibrating the Color Ribbon SensorContinued on the next page LED portion of Ribbon Sensor Calibrating the Color Ribbon Sensor continuedPersona→ C25 Card Printer User Guide Rev Using the C25 Card Printer Advanced Document SettingsRESTRICTED USE ONLY FARGO Electronics, IncSelecting the Card Size Determining Paper/OutputFARGO Electronics, Inc Determining the number of CopiesUse this function to indicate copies required RESTRICTED USE ONLYFARGO Electronics, Inc Selecting the Default Graphic ResolutionThis is a default selection RESTRICTED USE ONLYPersona→ C25 Card Printer User Guide Rev Using the Device OptionsRESTRICTED USE ONLY FARGO Electronics, IncSelecting from the Ribbon Type options ProcedureStep Persona→ C25 Card Printer User Guide Rev Selecting from the Ribbon Type options continuedRESTRICTED USE ONLY FARGO Electronics, IncSelecting from the Color Matching options Persona→ C25 Card Printer User Guide Rev Selecting from the Color Matching options continuedRESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Using the Picture ControlsRESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Controlling the Dye-Sub Intensity YMCBRESTRICTED USE ONLY FARGO Electronics, IncControlling the Resin Heat FARGO Electronics, Inc Using the default Dither ModeThis is a default selection RESTRICTED USE ONLYSelecting the K Panel Graphics Mode option Selecting the Split Ribbon Print option Persona→ C25 Card Printer User Guide Rev Selecting the Split Ribbon Print option continuedRESTRICTED USE ONLY FARGO Electronics, IncFARGO Electronics, Inc Selecting the Print Back Side Only optionUse this option to automatically print on the backside of a card RESTRICTED USE ONLYFARGO Electronics, Inc Selecting the Print Edge-to-Edge optionUse this option for Edge-to-Edge type printing RESTRICTED USE ONLYDescription Selecting the Rotate 180 Degrees optionSelecting the Pause for Low Ribbon option Persona→ C25 Card Printer User Guide Rev Selecting the Pause for Low Ribbon option continuedRESTRICTED USE ONLY FARGO Electronics, IncSelecting the Overlay option Persona→ C25 Card Printer User Guide Rev Selecting the Overlay option continuedRESTRICTED USE ONLY FARGO Electronics, IncSelecting the SmartShield option Persona→ C25 Card Printer User Guide Rev Selecting the SmartShield option continuedRESTRICTED USE ONLY FARGO Electronics, IncContinued on the next page Using the Magnetic Encoding OptionsUsing the Coercivity option Using the Magnetic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Reviewing the Enable MLE Support checkbox Selecting the Verify Magnetic Encoding option 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3 Reviewing ISO Track LocationsEntering Track Information Sending Track InformationReviewing the Track Data Note Reviewing Tracks 1, 2, and 3 in Table formatPersona→ C25 Card Printer User Guide Rev Reviewing the ASCII Code and Character TableRESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Selecting the Custom Non-Printable AreaRESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Using the Non-Printable Area Setup windowRESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Selecting the Smart Encode Mode optionRESTRICTED USE ONLY FARGO Electronics, IncSelecting the Disable Printing option Selecting the Buffer Single Card option Persona→ C25 Card Printer User Guide Rev Selecting the Calibration windowRESTRICTED USE ONLY FARGO Electronics, IncUsing the Image Placement controls Using Image Placement controls continued Continued on the next page Using the Sensor CalibrationFARGO Electronics, Inc Selecting the Self Test buttonUse this option to send a Self Test page to the Printer RESTRICTED USE ONLYSafety Messages review carefully Section 4 CleaningCleaning the Printhead Steps Procedures Cleaning the Printer’s ExteriorCleaning the Printer’s Interior ProceduresCleaning the Card Feed Rollers Card Feed RollersContinued on the next page Cleaning the Card Feed Rollers continued ProcedureStep Cleaning the Drive Rollers Maintaining the Cleaning RollersContinued on the next page Maintaining the Cleaning Rollers continued RESTRICTED USE ONLY FARGO Electronics, IncPersona→ C25 Card Printer User Guide Rev Cleaning the Platen Rollers Cleaning the Magnetic Encoder About Moisture Condensation Section 5 Printer SetupUnpacking and Packing the Printer Choosing a good locationPacking the Persona C25 Card Printer Applying Power Applying Power continued Loading Cards into the Printer Loading Cards into the Printer continued Connecting the Printer to your Computer Using your Card PrinterConnecting the Printer to your Computer continued Installing the Windows Printer Driver Installing Printer Driver Updates Installing the Printer Driver From the Software Installation CDDownloading InstallingInstalling the 32-Bit Print Spooler for Windows 95/98 Installing the 32-Bit Print Spooler for Windows 95/98 continued Setting up the Printer Driver Windows 95/98Windows NT Contacting FARGO Technical Support Section 6 FARGO Technical SupportContinued on the next page Glossary of TermsTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedReviewing the Glossary of Terms continued CacheContinued on the next page Reviewing the Glossary of Terms continued CR-79Continued on the next page Continued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionReviewing the Glossary of Terms continued Flash MemoryContinued on the next page Continued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionReviewing the Glossary of Terms continued IEEE 1284 InstituteContinued on the next page Continued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionReviewing the Glossary of Terms continued SoftwareContinued on the next page Continued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionContinued on the next page Reviewing the Glossary of Terms continuedTerm DefinitionReviewing the Glossary of Terms continued TermDefinition Index Page Page Portrait, Landscape, or Rotate 180 Degrees Page Y Yellow, Magenta, and Cyan