Manuals / FARGO electronic / Computer Equipment / Printer

FARGO electronic S000256 Reviewing the BOTH Line LCD Error / Status Messages continued, Cause

Models: S000256

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Reviewing the BOTH Line LCD Error / Status Messages (continued)

Message	Cause	Solution

Insert New Key	Appears when trying to duplicate a	See the SmartGuard
RESUME=Duplicate	SmartGuard Access Card.	User’s Guide for more
	Appears only when using the	information.
	Appears only when using the
	SmartGuard Security Feature.

Invalid Shield	Appears if the SmartShield data on	See the SmartGuard
Send New Shield	the SmartGuard Access Card has	User’s Guide for more
Send New Shield	somehow become corrupt.	information.
	somehow become corrupt.	information.
	Appears only when using the
	SmartGuard Security Feature.

Persona→ C25 Card Printer User Guide (Rev. 4.0)	29

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FARGO electronic S000256 manual Reviewing the BOTH Line LCD Error / Status Messages continued, Cause, Solution

Contents

Part Number S000256 Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY FARGO Electronics, IncDate Revision ControlDocument Title NumberRefer to Section 5 Printer Setup as needed How to use the guideManual DescriptionSafety Messages review carefully How to use the guide Table of ContentsSection 1 Specifications Section 2 General TroubleshootingSection 3 Printer Adjustments Section 5 Printer Setup Section 4 CleaningGlossary of Terms Index Section 6 FARGO Technical SupportRegulatory Compliances Section 1 SpecificationsContinued on the next page Technical SpecificationsAgency Listings Description Technical Specifications continuedTerm Functional Specifications Component Printer Components Top Cover to Power PortDescription Continued on the next pageOn / Cancel Printer Components Top Cover to Power Port continuedComponent DescriptionDescription Printer Components Top Cover to Power Port continuedComponent Printer Components Centronics-Type Parallel Interface Printer Components Print Ribbons Description Printer Components Resin-Only Print RibbonsType Description Printer Components Dye-Sublimation-Only Print RibbonsType Description Printer Components Dye-Sublimation/Resin RibbonsType Description Printer Components Blank CardsType Safety Messages review carefully Section 2 General TroubleshootingReviewing the Top Line LCD Messages LCD and SmartGuard MessagesSolution Reviewing the Top Line LCD Messages continuedMessage CauseReviewing the Top Line LCD Messages continued SolutionMessage CauseReviewing the Top Line LCD Messages continued SolutionMessage CauseReviewing the Top Line LCD Messages continued SolutionMessage CauseSolution Reviewing the Bottom Line LCD Error / Status MessagesMessage CauseSolution Reviewing the BOTH Line LCD Error / Status Messages continuedMessage CauseContinued on the next page Communications ErrorsResolving the Communication Errors Continued on the next page Resolving the Communication Errors continuedStep Procedure See the previous procedure Resolving the Communication Errors continuedRESTRICTED USE ONLY FARGO Electronics, Inc7 Determine whether there is adequate or inadequate hard drive space Resolving the Communication Errors continuedResolving the Card Feeding Errors Card Feeding ErrorsStep Resolving the Card Feeding Errors continuedProcedure RESTRICTED USE ONLY Graphic GraphicFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevStep Resolving the Flipper Jam error messageProcedure Resolving the Card Jam Print Error Message Card Jam ErrorsProcedure Resolving the Card Jam Mag Error / Smart Error MessageResolving the Card Jam Flip Error Message Ribbon Errors Print Process ErrorsResolving the Headlift error message Resolving the Skipping Ribbon Panel problemResolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low error message Step Resolving the Ribbon Breaking problemMagnetic Offset Adjustment Encoding ErrorsResolving the Mag Verify error message Resolving the Printer cannot read Encoded Data problemb. Go to the File menu and select Page Setup Persona→ C25 Card Printer User Guide Rev RESTRICTED USE ONLYFARGO Electronics, Inc Resolving the Pixel Failure problem Diagnosing Image ProblemResolving the Card Surface Debris problem Resolving the incorrect Image Darkness problem Step Procedure Resolving the Ribbon Wrinkle problemRESTRICTED USE ONLY FARGO Electronics, IncStep Procedure Resolving the excessive Resin Printing problemResolving the incomplete Resin Printing problem Procedure Resolving the Image Placement problemStep Continued on the next pageContinued on the next page Resolving the Image Placement problem continuedStep Procedure RESTRICTED USE ONLY Resolving the Image Placement problem continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevResolving the poor Image Quality problem Reviewing the Standard Self Test Print Diagnostics and CalibrationRunning the Standard Self Test Print v1.0.1 Reviewing the 15 Shade Self Test Reviewing the Standard Self testRESTRICTED USE ONLY FARGO Electronics, IncReviewing the Pin Assignments Interfacing InformationWIRE DIAGRAM DB36PDirection Reviewing the Centronics Parallel Pin AssignmentsContinued on the next page Signal Reviewing the Centronics Parallel Pin Assignments continuedPin No DescriptionRESTRICTED USE ONLY Reviewing the Printer Timing DiagramFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevTstr Reviewing the Printer TimingSafety Messages review carefully Section 3 Printer AdjustmentsReviewing the RP1 Potentiometer location Printhead Darkness RP1 Pot Dye-Sub and Resin Intensity AdjustmentsAdjusting the Dye-Sub and Resin Intensity Level Reviewing the Self Test Output Samples RPI Potentiometer Adjusting the RP3 Card Offset Location Card Offset AdjustmentsAdjusting the Card Offset for the Print Station Adjusting the RP3 to center print the Card PN # Magnetic Intensity Adjustment magnetic encoding installedReviewing the RP5 Location Main Circuit Board Layout ADJUST Calibrating the RP5 PotentiometerMagnetic Offset Adjustment Using the Magnetic Offset RP7 Potentiometer locationDetermining the Magnetic Card Offset process description Using the RP7 Offset Mag PotentiometerReviewing the Encoding Module Display A Encoding ModulFlipper CardTable Feed Path Card Feed RollerFlipper Reviewing the Encoding Module Display BCardTable Feed Path Card Feed Roller MagneticHea0.293 inchesnul characters Start Sentinel Position MagneticHead Reviewing the Data being encoded to the Magnetic Stripe of Card3Stationary MagneticTracks Direction of Card Travel whilebeing Magnetically EncodedContinued on the next page Sensor CalibrationCalibrating the Color Ribbon Sensor LED portion of Ribbon Sensor Calibrating the Color Ribbon Sensor continuedRESTRICTED USE ONLY Using the C25 Card Printer Advanced Document SettingsFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Card Size Determining Paper/OutputUse this function to indicate copies required Determining the number of CopiesRESTRICTED USE ONLY FARGO Electronics, IncThis is a default selection Selecting the Default Graphic ResolutionRESTRICTED USE ONLY FARGO Electronics, IncRESTRICTED USE ONLY Using the Device OptionsFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevStep Selecting from the Ribbon Type optionsProcedure RESTRICTED USE ONLY Selecting from the Ribbon Type options continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting from the Color Matching options RESTRICTED USE ONLY Selecting from the Color Matching options continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Using the Picture ControlsFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Controlling the Dye-Sub Intensity YMCBFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevControlling the Resin Heat This is a default selection Using the default Dither ModeRESTRICTED USE ONLY FARGO Electronics, IncSelecting the K Panel Graphics Mode option Selecting the Split Ribbon Print option RESTRICTED USE ONLY Selecting the Split Ribbon Print option continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevUse this option to automatically print on the backside of a card Selecting the Print Back Side Only optionRESTRICTED USE ONLY FARGO Electronics, IncUse this option for Edge-to-Edge type printing Selecting the Print Edge-to-Edge optionRESTRICTED USE ONLY FARGO Electronics, IncDescription Selecting the Rotate 180 Degrees optionSelecting the Pause for Low Ribbon option RESTRICTED USE ONLY Selecting the Pause for Low Ribbon option continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Overlay option RESTRICTED USE ONLY Selecting the Overlay option continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the SmartShield option RESTRICTED USE ONLY Selecting the SmartShield option continuedFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevContinued on the next page Using the Magnetic Encoding OptionsUsing the Coercivity option Using the Magnetic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Reviewing the Enable MLE Support checkbox Selecting the Verify Magnetic Encoding option 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3 Reviewing ISO Track LocationsEntering Track Information Sending Track InformationReviewing the Track Data Note Reviewing Tracks 1, 2, and 3 in Table formatRESTRICTED USE ONLY Reviewing the ASCII Code and Character TableFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Selecting the Custom Non-Printable AreaFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Using the Non-Printable Area Setup windowFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Selecting the Smart Encode Mode optionFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevSelecting the Disable Printing option Selecting the Buffer Single Card option RESTRICTED USE ONLY Selecting the Calibration windowFARGO Electronics, Inc Persona→ C25 Card Printer User Guide RevUsing the Image Placement controls Using Image Placement controls continued Continued on the next page Using the Sensor CalibrationUse this option to send a Self Test page to the Printer Selecting the Self Test buttonRESTRICTED USE ONLY FARGO Electronics, IncSafety Messages review carefully Section 4 CleaningCleaning the Printhead Cleaning the Printer’s Interior Cleaning the Printer’s ExteriorProcedures Steps ProceduresContinued on the next page Cleaning the Card Feed RollersCard Feed Rollers Step Cleaning the Card Feed Rollers continuedProcedure Continued on the next page Cleaning the Drive RollersMaintaining the Cleaning Rollers Maintaining the Cleaning Rollers continued Persona→ C25 Card Printer User Guide Rev RESTRICTED USE ONLYFARGO Electronics, Inc Cleaning the Platen Rollers Cleaning the Magnetic Encoder Unpacking and Packing the Printer Section 5 Printer SetupChoosing a good location About Moisture CondensationPacking the Persona C25 Card Printer Applying Power Applying Power continued Loading Cards into the Printer Loading Cards into the Printer continued Connecting the Printer to your Computer Using your Card PrinterConnecting the Printer to your Computer continued Installing the Windows Printer Driver Installing Printer Driver Updates Installing the Printer Driver From the Software Installation CDDownloading InstallingInstalling the 32-Bit Print Spooler for Windows 95/98 Installing the 32-Bit Print Spooler for Windows 95/98 continued Windows NT Setting up the Printer DriverWindows 95/98 Contacting FARGO Technical Support Section 6 FARGO Technical SupportTerm Glossary of TermsDefinition Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedContinued on the next page Reviewing the Glossary of Terms continuedCache Continued on the next page Reviewing the Glossary of Terms continuedCR-79 Term Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedFlash Memory Term Reviewing the Glossary of Terms continuedDefinition Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedIEEE 1284 Institute Term Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedSoftware Term Reviewing the Glossary of Terms continuedDefinition Continued on the next pageTerm Reviewing the Glossary of Terms continuedDefinition Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Index Page Page Portrait, Landscape, or Rotate 180 Degrees Page Y Yellow, Magenta, and Cyan