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FARGO electronic S000256 manual Card Jam Errors, Resolving the Card Jam Print Error Message

Models: S000256

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FARGO Electronics, Inc.

Card Jam Errors

Resolving the Card Jam: Print Error Message

Symptoms: The card is physically jammed in the Printer, or a Card Sensor is reporting a card is present.

Step Procedure

1Look for a jammed card in the Printer.

a.Open the Printer’s top cover.

b.Remove the ribbon from the Printer.

c.Check to see if a card is jammed in the print station of the Printer.

d.If a card is jammed in the Printer, use the Pause / Resume button, and the On / Cancel buttons to move the feed Rollers and free the card. (Note: The card can then be fed out of the Printer.)

e.If no card was found in the print station, continue to Step 2.

2Clean the inside of the Printer.

a.Open the Print and Top Covers.

b.Use a can of deionized to blow any dirt or debris from the Printer.

Persona→ C25 Card Printer User Guide (Rev. 4.0)	38

Page 38

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FARGO electronic S000256 manual Card Jam Errors, Resolving the Card Jam Print Error Message

Contents

RESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevPart Number S000256 FARGO Electronics, IncDocument Title Revision ControlDate NumberManual How to use the guideRefer to Section 5 Printer Setup as needed DescriptionSafety Messages review carefully Section 1 Specifications Table of ContentsHow to use the guide Section 2 General TroubleshootingSection 3 Printer Adjustments Section 4 Cleaning Section 5 Printer SetupSection 6 FARGO Technical Support Glossary of Terms IndexSection 1 Specifications Regulatory CompliancesContinued on the next page Technical SpecificationsAgency Listings Description Technical Specifications continuedTerm Functional Specifications Description Printer Components Top Cover to Power PortComponent Continued on the next pageComponent Printer Components Top Cover to Power Port continuedOn / Cancel DescriptionDescription Printer Components Top Cover to Power Port continuedComponent Printer Components Centronics-Type Parallel Interface Printer Components Print Ribbons Description Printer Components Resin-Only Print RibbonsType Description Printer Components Dye-Sublimation-Only Print RibbonsType Description Printer Components Dye-Sublimation/Resin RibbonsType Description Printer Components Blank CardsType Section 2 General Troubleshooting Safety Messages review carefullyLCD and SmartGuard Messages Reviewing the Top Line LCD MessagesMessage Reviewing the Top Line LCD Messages continuedSolution CauseMessage SolutionReviewing the Top Line LCD Messages continued CauseMessage SolutionReviewing the Top Line LCD Messages continued CauseMessage SolutionReviewing the Top Line LCD Messages continued CauseMessage Reviewing the Bottom Line LCD Error / Status MessagesSolution CauseMessage Reviewing the BOTH Line LCD Error / Status Messages continuedSolution CauseContinued on the next page Communications ErrorsResolving the Communication Errors Continued on the next page Resolving the Communication Errors continuedStep Procedure RESTRICTED USE ONLY Resolving the Communication Errors continuedSee the previous procedure FARGO Electronics, IncResolving the Communication Errors continued 7 Determine whether there is adequate or inadequate hard drive spaceCard Feeding Errors Resolving the Card Feeding ErrorsStep Resolving the Card Feeding Errors continuedProcedure FARGO Electronics, Inc Graphic GraphicRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevStep Resolving the Flipper Jam error messageProcedure Card Jam Errors Resolving the Card Jam Print Error MessageProcedure Resolving the Card Jam Mag Error / Smart Error MessageResolving the Card Jam Flip Error Message Resolving the Headlift error message Print Process ErrorsRibbon Errors Resolving the Skipping Ribbon Panel problemResolving the Wrong Ribbon error being displayed incorrectly Resolving the Ribbon Low error message Resolving the Ribbon Breaking problem StepResolving the Mag Verify error message Encoding ErrorsMagnetic Offset Adjustment Resolving the Printer cannot read Encoded Data problemb. Go to the File menu and select Page Setup Persona→ C25 Card Printer User Guide Rev RESTRICTED USE ONLYFARGO Electronics, Inc Diagnosing Image Problem Resolving the Pixel Failure problemResolving the Card Surface Debris problem Resolving the incorrect Image Darkness problem RESTRICTED USE ONLY Resolving the Ribbon Wrinkle problemStep Procedure FARGO Electronics, IncResolving the excessive Resin Printing problem Step ProcedureResolving the incomplete Resin Printing problem Step Resolving the Image Placement problemProcedure Continued on the next pageContinued on the next page Resolving the Image Placement problem continuedStep Procedure FARGO Electronics, Inc Resolving the Image Placement problem continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevResolving the poor Image Quality problem Reviewing the Standard Self Test Print Diagnostics and CalibrationRunning the Standard Self Test Print RESTRICTED USE ONLY Reviewing the 15 Shade Self Test Reviewing the Standard Self testv1.0.1 FARGO Electronics, IncWIRE DIAGRAM Interfacing InformationReviewing the Pin Assignments DB36PDirection Reviewing the Centronics Parallel Pin AssignmentsContinued on the next page Pin No Reviewing the Centronics Parallel Pin Assignments continuedSignal DescriptionFARGO Electronics, Inc Reviewing the Printer Timing DiagramRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevReviewing the Printer Timing TstrSection 3 Printer Adjustments Safety Messages review carefullyDye-Sub and Resin Intensity Adjustments Reviewing the RP1 Potentiometer location Printhead Darkness RP1 PotAdjusting the Dye-Sub and Resin Intensity Level Reviewing the Self Test Output Samples RPI Potentiometer Adjusting the RP3 Card Offset Location Card Offset AdjustmentsAdjusting the Card Offset for the Print Station Adjusting the RP3 to center print the Card PN # Magnetic Intensity Adjustment magnetic encoding installedReviewing the RP5 Location Main Circuit Board Layout Calibrating the RP5 Potentiometer ADJUSTUsing the Magnetic Offset RP7 Potentiometer location Magnetic Offset AdjustmentUsing the RP7 Offset Mag Potentiometer Determining the Magnetic Card Offset process descriptionFlipper CardTable Feed Path Encoding ModulReviewing the Encoding Module Display A Card Feed RollerCardTable Feed Path Card Feed Roller Reviewing the Encoding Module Display BFlipper MagneticHea3Stationary MagneticTracks Direction of Card Travel whilebeing Reviewing the Data being encoded to the Magnetic Stripe of Card0.293 inchesnul characters Start Sentinel Position MagneticHead Magnetically EncodedContinued on the next page Sensor CalibrationCalibrating the Color Ribbon Sensor Calibrating the Color Ribbon Sensor continued LED portion of Ribbon SensorFARGO Electronics, Inc Using the C25 Card Printer Advanced Document SettingsRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevDetermining Paper/Output Selecting the Card SizeRESTRICTED USE ONLY Determining the number of CopiesUse this function to indicate copies required FARGO Electronics, IncRESTRICTED USE ONLY Selecting the Default Graphic ResolutionThis is a default selection FARGO Electronics, IncFARGO Electronics, Inc Using the Device OptionsRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevStep Selecting from the Ribbon Type optionsProcedure FARGO Electronics, Inc Selecting from the Ribbon Type options continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting from the Color Matching options FARGO Electronics, Inc Selecting from the Color Matching options continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Using the Picture ControlsRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Controlling the Dye-Sub Intensity YMCBRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevControlling the Resin Heat RESTRICTED USE ONLY Using the default Dither ModeThis is a default selection FARGO Electronics, IncSelecting the K Panel Graphics Mode option Selecting the Split Ribbon Print option FARGO Electronics, Inc Selecting the Split Ribbon Print option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevRESTRICTED USE ONLY Selecting the Print Back Side Only optionUse this option to automatically print on the backside of a card FARGO Electronics, IncRESTRICTED USE ONLY Selecting the Print Edge-to-Edge optionUse this option for Edge-to-Edge type printing FARGO Electronics, IncSelecting the Rotate 180 Degrees option DescriptionSelecting the Pause for Low Ribbon option FARGO Electronics, Inc Selecting the Pause for Low Ribbon option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting the Overlay option FARGO Electronics, Inc Selecting the Overlay option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting the SmartShield option FARGO Electronics, Inc Selecting the SmartShield option continuedRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevUsing the Magnetic Encoding Options Continued on the next pageUsing the Coercivity option Using the Magnetic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Reviewing the Enable MLE Support checkbox Selecting the Verify Magnetic Encoding option Reviewing ISO Track Locations 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3Sending Track Information Entering Track InformationReviewing Tracks 1, 2, and 3 in Table format Reviewing the Track Data NoteFARGO Electronics, Inc Reviewing the ASCII Code and Character TableRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Selecting the Custom Non-Printable AreaRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Using the Non-Printable Area Setup windowRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevFARGO Electronics, Inc Selecting the Smart Encode Mode optionRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevSelecting the Disable Printing option Selecting the Buffer Single Card option FARGO Electronics, Inc Selecting the Calibration windowRESTRICTED USE ONLY Persona→ C25 Card Printer User Guide RevUsing the Image Placement controls Using Image Placement controls continued Using the Sensor Calibration Continued on the next pageRESTRICTED USE ONLY Selecting the Self Test buttonUse this option to send a Self Test page to the Printer FARGO Electronics, IncSection 4 Cleaning Safety Messages review carefullyCleaning the Printhead Procedures Cleaning the Printer’s ExteriorCleaning the Printer’s Interior Steps ProceduresContinued on the next page Cleaning the Card Feed RollersCard Feed Rollers Step Cleaning the Card Feed Rollers continuedProcedure Continued on the next page Cleaning the Drive RollersMaintaining the Cleaning Rollers Maintaining the Cleaning Rollers continued Persona→ C25 Card Printer User Guide Rev RESTRICTED USE ONLYFARGO Electronics, Inc Cleaning the Platen Rollers Cleaning the Magnetic Encoder Choosing a good location Section 5 Printer SetupUnpacking and Packing the Printer About Moisture CondensationPacking the Persona C25 Card Printer Applying Power Applying Power continued Loading Cards into the Printer Loading Cards into the Printer continued Using your Card Printer Connecting the Printer to your ComputerConnecting the Printer to your Computer continued Installing the Windows Printer Driver Installing the Printer Driver From the Software Installation CD Installing Printer Driver UpdatesInstalling DownloadingInstalling the 32-Bit Print Spooler for Windows 95/98 Installing the 32-Bit Print Spooler for Windows 95/98 continued Windows NT Setting up the Printer DriverWindows 95/98 Section 6 FARGO Technical Support Contacting FARGO Technical SupportDefinition Glossary of TermsTerm Continued on the next pageReviewing the Glossary of Terms continued Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedCache Continued on the next page Reviewing the Glossary of Terms continuedCR-79 Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedFlash Memory Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedIEEE 1284 Institute Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageContinued on the next page Reviewing the Glossary of Terms continuedSoftware Definition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Continued on the next pageDefinition Reviewing the Glossary of Terms continuedTerm Index Page Page Portrait, Landscape, or Rotate 180 Degrees Page Y Yellow, Magenta, and Cyan