Connection

Question

Answer

 

 

I am unable to make or receive calls. How do I fix this?

If you have problems making or receiving calls, perform the following checks:

● Is the SIM is inserted correctly? Remove and reinsert the

 

SIM in your HP iPAQ.

 

● Is the reception of the network signal good? You might be

 

in a closed area. Move to an open space or closer to a

 

window. For more information, see Check connection and

 

signal strength on page 29.

 

● Is the network set up correctly? If necessary, try to select

 

your network manually.

 

● Have you activated the Fixed Dialing, Call

 

Forwarding, and Call Barring functions? If yes,

 

deactivate them temporarily.

 

● Are you using two SIM cards, one with the Enable SIM

 

PIN function activated and the other with the Enable SIM

 

PIN function deactivated? If yes, deactivate the Enable

 

SIM PIN function temporarily. For more information,

 

see Change the SIM PIN on page 33.

 

● Is your HP iPAQ switched to the Flight mode? If yes, turn

 

it off. For more information, see Use Wireless Manager

 

on page 65.

 

 

Why do my calls keep disconnecting?

This could be a result of poor signal strength. If you have this

 

problem, check the following issues:

 

● Is the reception of the network signal good? You might be

 

in a closed area. Move to an open space or closer to a

 

window. For more information, see Check connection and

 

signal strength on page 29.

 

● Try to select your network manually.

 

● Contact your service provider to make sure that the

 

network has been set up correctly and that necessary

 

service is available.

 

 

I have trouble connecting to the Internet. What should I do?

If you have trouble connecting to the Internet, perform the

 

following checks:

 

● Is the reception of the network signal good? You might be

 

in a closed area. Move to an open space or closer to a

 

window. For more information, see Check connection and

 

signal strength on page 29.

 

● Make sure you have subscribed for a data service from

 

your service operator.

 

● Make sure you specified correct setting parameters, such

 

as VPN and IP addresses, in the data profile setup.

 

● If you are using Wi-Fi, move closer to the hotspot and then

 

check the settings with your network administrator.

 

 

114 Chapter 18 Frequently asked questions