5 Troubleshooting

This chapter provides preferred strategies, procedures, and tools for troubleshooting rx3600 server error and fault conditions.

This chapter addresses the following topics:

•“Methodology” (page 139)

•“Troubleshooting Tools” (page 147)

•“Errors and Reading Error Logs” (page 154)

•“Supported Configurations” (page 155)

•“CPU, Memory and SBA” (page 158)

•“System Power (BPS and I/O VRM)” (page 164)

•“Cooling Subsystem” (page 166)

•“Common I/O Backplane ” (page 167)

•“Management Subsystem ” (page 170)

•“I/O Subsystem ” (page 171)

•“Booting ” (page 173)

•“Firmware” (page 174)

•“Server Interface” (page 174)

•“Environment ” (page 175)

•“Reporting Your Problems to HP” (page 175)

Methodology

General Troubleshooting Methodology

There are multiple entry points to the troubleshooting process, depending on your level of troubleshooting expertise; the tools, processes, and procedures available, and the type of system fault or failure.

Typically, you select from a set of symptoms, ranging from very simple (System LED is blinking) to the most difficult (Machine Check Abort, for example, MCA, has occurred). The following is a list of symptom examples:

•Front Panel LED blinking

•System Alert present on console

•System will not power on

•System will not boot

•Error or event message received

•Machine Check Abort (MCA) occurred

Next, you narrow down the observed problem to isolate the failure to a specific part of the server, so that you can perform more detailed troubleshooting. For example:

•Problem- Front Panel LED blinking

Methodology 139

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HP INTEGRITY RX3600 manual General Troubleshooting Methodology
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INTEGRITY RX3600 specifications

The HP Integrity RX3600 is a high-performance server designed to address the demanding needs of enterprises that require robust computing capabilities, reliability, and scalability. Part of the HP Integrity server family, the RX3600 is built on the Itanium architecture, which is known for its exceptional processing power and advanced features that support mission-critical applications.

One of the main features of the RX3600 is its capability to handle multiple workloads with ease. The server supports up to 64 GB of RAM, allowing for efficient multitasking and enhanced performance in data-intensive environments. Its modular design also enables organizations to scale up their systems by adding additional memory or processors as needed, making it a flexible choice for growing businesses.

The RX3600 is equipped with HP's Integrity Virtual Machines (VMs), which provide virtualization capabilities that allow businesses to run multiple operating systems and applications on a single physical server. This not only maximizes resource utilization but also simplifies management by reducing the number of physical servers required in the data center.

Another significant characteristic of the RX3600 is its advanced reliability features. The server is designed with fault-tolerant components, including redundant power supplies and cooling systems. This ensures that the server remains operational even in the event of hardware failures. Additionally, HP's Error Correction Code (ECC) memory helps detect and correct data corruption, further enhancing the system's reliability.

For security, the HP Integrity RX3600 includes built-in features such as Secure Boot, which ensures that the server boots using only trusted firmware and software. This protects against unauthorized changes and vulnerabilities that could compromise data integrity.

In terms of connectivity, the RX3600 offers multiple I/O options, including advanced networking capabilities that support high-speed data transfer and improved bandwidth. This is critical for organizations that rely on data-intensive applications and need to maintain seamless connectivity.

Furthermore, the server supports a range of operating systems, including HP-UX and Linux, making it adaptable to various enterprise environments. Its robust performance, reliability, and scalability make the HP Integrity RX3600 an ideal choice for businesses looking to optimize their IT infrastructure and support their critical workloads with confidence.
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