Online Support

To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical SupportGuide or visit us at http://www.hp.com/go/bizsupport.

On the web site, enter the server model number (rx3600) in the search field.

The following information is available on this Web site:

•Software and firmware updates

•The latest drivers and utilities

•Additional documentation

Phone Support

To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) at http://www.itrc.hp.com.

Local phone numbers are listed in your native language for help.

Collecting Information Before Contacting Support

NOTE: HP recommends that you keep detailed records of any changes to your system, and of how system behavior has changed over time or as a result of changes made to your system.

Before you contact HP support, follow these steps:

1.Check the previous sections of this chapter to attempt to solve the problem.

•Note failure symptoms and error indications (LEDs and messages).

•Capture and permanently log the current SEL and FPL contents.

•Try to determine precisely what did or did not happen.

2.Collect the following information:

•Model number of the server (rx3600).

•Product number of the server. Find this number on the identification label on the front of the chassis.

•Serial number of the server. Find this number on the identification label.

3.Familiarize yourself with the system configuration.

•Do you use the LAN, RS-232, or Web interface to monitor the server?

•How many processors, DIMMs, and PCI cards are installed?

•What versions of processor, memory, and PCI cards are used and where are they installed?

•What accessories are installed?

4.Determine the following:

•Which firmware versions are in use?

•When did the problem start?

•Have recent changes been made to the system?

•Which OS version is in use?

176 Troubleshooting