Online Support

To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical SupportGuide or visit us at http://www.hp.com/go/bizsupport.

On the web site, enter the server model number (rx3600) in the search field.

The following information is available on this Web site:

•Software and firmware updates

•The latest drivers and utilities

•Additional documentation

Phone Support

To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) at http://www.itrc.hp.com.

Local phone numbers are listed in your native language for help.

Collecting Information Before Contacting Support

NOTE: HP recommends that you keep detailed records of any changes to your system, and of how system behavior has changed over time or as a result of changes made to your system.

Before you contact HP support, follow these steps:

1.Check the previous sections of this chapter to attempt to solve the problem.

•Note failure symptoms and error indications (LEDs and messages).

•Capture and permanently log the current SEL and FPL contents.

•Try to determine precisely what did or did not happen.

2.Collect the following information:

•Model number of the server (rx3600).

•Product number of the server. Find this number on the identification label on the front of the chassis.

•Serial number of the server. Find this number on the identification label.

3.Familiarize yourself with the system configuration.

•Do you use the LAN, RS-232, or Web interface to monitor the server?

•How many processors, DIMMs, and PCI cards are installed?

•What versions of processor, memory, and PCI cards are used and where are they installed?

•What accessories are installed?

4.Determine the following:

•Which firmware versions are in use?

•When did the problem start?

•Have recent changes been made to the system?

•Which OS version is in use?

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HP INTEGRITY RX3600 manual Online Support, Phone Support, Collecting Information Before Contacting Support
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INTEGRITY RX3600 specifications

The HP Integrity RX3600 is a high-performance server designed to address the demanding needs of enterprises that require robust computing capabilities, reliability, and scalability. Part of the HP Integrity server family, the RX3600 is built on the Itanium architecture, which is known for its exceptional processing power and advanced features that support mission-critical applications.

One of the main features of the RX3600 is its capability to handle multiple workloads with ease. The server supports up to 64 GB of RAM, allowing for efficient multitasking and enhanced performance in data-intensive environments. Its modular design also enables organizations to scale up their systems by adding additional memory or processors as needed, making it a flexible choice for growing businesses.

The RX3600 is equipped with HP's Integrity Virtual Machines (VMs), which provide virtualization capabilities that allow businesses to run multiple operating systems and applications on a single physical server. This not only maximizes resource utilization but also simplifies management by reducing the number of physical servers required in the data center.

Another significant characteristic of the RX3600 is its advanced reliability features. The server is designed with fault-tolerant components, including redundant power supplies and cooling systems. This ensures that the server remains operational even in the event of hardware failures. Additionally, HP's Error Correction Code (ECC) memory helps detect and correct data corruption, further enhancing the system's reliability.

For security, the HP Integrity RX3600 includes built-in features such as Secure Boot, which ensures that the server boots using only trusted firmware and software. This protects against unauthorized changes and vulnerabilities that could compromise data integrity.

In terms of connectivity, the RX3600 offers multiple I/O options, including advanced networking capabilities that support high-speed data transfer and improved bandwidth. This is critical for organizations that rely on data-intensive applications and need to maintain seamless connectivity.

Furthermore, the server supports a range of operating systems, including HP-UX and Linux, making it adaptable to various enterprise environments. Its robust performance, reliability, and scalability make the HP Integrity RX3600 an ideal choice for businesses looking to optimize their IT infrastructure and support their critical workloads with confidence.
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