Table 5-3

Basic Entry Class Troubleshooting (continued)

Step

Condition

Action

 

 

 

4b

Cannot see the EFI prompt on

Nothing may be logged for this condition (system health is off,

 

the system console, and front

internal health is steady green, external health is steady green, and

 

panel LEDs indicate that the

power is steady green).

 

server is either booting or

1. Examine the state of the three LEDs, located in the back left corner

 

running the OS.

of the chassis, visible through the perforations in the chassis.

 

 

Server (logic and system firmware) stages are tracked by the PDH

 

 

FPGA, using these three LEDs . See “Troubleshooting Tools”

 

 

(page 147) for information.

 

 

2. Examine the iLO 2 MP logs for entries related to processors,

 

 

processor power modules (PPMs), shared memory, and core I/O

 

 

devices. See “Errors and Reading Error Logs” (page 154) for

 

 

information.

 

 

The problem is fixed when the EFI menu appears on the system

 

 

console, and system firmware booting completes.

 

 

 

4c

Cannot find a boot disk or

Nothing may be logged for this condition (system health is off,

 

removable media drive.

internal health is steady green, external health is steady green, and

 

 

power is steady green).

 

 

1. Examine the boot device to determine if it is plugged into its drive

 

 

bay properly.

 

 

2. Examine the drive cabling for any problems.

 

 

3. Examine the boot path settings.

 

 

4. Examine the iLO 2 MP logs for entries related to processors,

 

 

processor power modules (PPMs), shared memory, and core I/O

 

 

devices. See “Errors and Reading Error Logs” (page 154) for

 

 

information.

 

 

The problem is fixed when all boot devices are found.

 

 

 

4d

RAID channel redundancy

Nothing is logged for this condition (system health is off, internal

 

failures.

health is steady green, external health is steady green, and power

 

 

is steady green).

 

 

1. Examine the LED next to each RAID connector. If this LED is

 

 

either steady amber or steady red, it indicates the RAID drives

 

 

are degraded or corrupted, respectively.

 

 

2. Replace the RAID HBA.

 

 

The problem is fixed when all of these LEDs remain off after the

 

 

next power on.

 

 

 

5

Cannot see the OS prompt on the

Front panel LEDs indicate that the server’s power is turned on, and

 

system console.

that the server is either booting or running the OS.

 

 

Nothing may be logged for this condition (system health is steady

 

 

green, internal health is steady green, external health is steady green,

 

 

power is steady green).

1. Examine the iLO 2 MP logs for entries related to processors, processor power modules (PPMs), shared memory, and core I/O devices. See “Errors and Reading Error Logs” (page 154) for information.

NOTE: Be sure to check the console settings from the Boot Manager for your OS.

The problem is fixed when the OS prompt appears on the system console.

Methodology 145