Table | Basic Entry Class Troubleshooting (continued) | |
Step | Condition | Action |
|
|
|
4b | Cannot see the EFI prompt on | Nothing may be logged for this condition (system health is off, |
| the system console, and front | internal health is steady green, external health is steady green, and |
| panel LEDs indicate that the | power is steady green). |
| server is either booting or | 1. Examine the state of the three LEDs, located in the back left corner |
| running the OS. | of the chassis, visible through the perforations in the chassis. |
|
| Server (logic and system firmware) stages are tracked by the PDH |
|
| FPGA, using these three LEDs . See “Troubleshooting Tools” |
|
| (page 147) for information. |
|
| 2. Examine the iLO 2 MP logs for entries related to processors, |
|
| processor power modules (PPMs), shared memory, and core I/O |
|
| devices. See “Errors and Reading Error Logs” (page 154) for |
|
| information. |
|
| The problem is fixed when the EFI menu appears on the system |
|
| console, and system firmware booting completes. |
|
|
|
4c | Cannot find a boot disk or | Nothing may be logged for this condition (system health is off, |
| removable media drive. | internal health is steady green, external health is steady green, and |
|
| power is steady green). |
|
| 1. Examine the boot device to determine if it is plugged into its drive |
|
| bay properly. |
|
| 2. Examine the drive cabling for any problems. |
|
| 3. Examine the boot path settings. |
|
| 4. Examine the iLO 2 MP logs for entries related to processors, |
|
| processor power modules (PPMs), shared memory, and core I/O |
|
| devices. See “Errors and Reading Error Logs” (page 154) for |
|
| information. |
|
| The problem is fixed when all boot devices are found. |
|
|
|
4d | RAID channel redundancy | Nothing is logged for this condition (system health is off, internal |
| failures. | health is steady green, external health is steady green, and power |
|
| is steady green). |
|
| 1. Examine the LED next to each RAID connector. If this LED is |
|
| either steady amber or steady red, it indicates the RAID drives |
|
| are degraded or corrupted, respectively. |
|
| 2. Replace the RAID HBA. |
|
| The problem is fixed when all of these LEDs remain off after the |
|
| next power on. |
|
|
|
5 | Cannot see the OS prompt on the | Front panel LEDs indicate that the server’s power is turned on, and |
| system console. | that the server is either booting or running the OS. |
|
| Nothing may be logged for this condition (system health is steady |
|
| green, internal health is steady green, external health is steady green, |
|
| power is steady green). |
1. Examine the iLO 2 MP logs for entries related to processors, processor power modules (PPMs), shared memory, and core I/O devices. See “Errors and Reading Error Logs” (page 154) for information.
NOTE: Be sure to check the console settings from the Boot Manager for your OS.
The problem is fixed when the OS prompt appears on the system console.
Methodology 145