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HP INTEGRITY RX3600 manual 156

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Figure 5-3 rx3600 with PCI/PCI-X I/O System Block Diagram

156 Troubleshooting

Contents

User Service Guide Page Table of Contents 3 Installing the System Page Page 5 Troubleshooting 6 Removing and Replacing Server Components Page A Customer Replaceable Units Information B Upgrades C Core I/O Card Utilities D Utilities Page Index Page List of Figures Page List of Tables Page List of Examples Page About This Document Intended Audience New and Changed Information in This Edition Publishing History Document Organization Related Documents Related Information HP Encourages Your Comments Page 1 Overview Server Subsystems Page Page Page Processor Memory Page Cooling Power Page Front Display Panel, DVD, and Diagnostic Panel Mass Storage Firmware Controls, Ports, and LEDs Page Storage and Media Devices Diagnostic Panel Rear Panel Page Page Page Page Page Page 2 System Specifications Server Specifications Dimensions and Values Grounding Electrical Specifications Physical and Environmental Specifications Page Page Page 3 Installing the System Safety Information Installation Sequence and Checklist Unpacking and Inspecting the Server Inspecting the Shipping Containers for Damage Unpacking the Server Checking the Inventory Returning Damaged Equipment Unloading the Server with a Lifter Installing Additional Components Removing and Replacing the Memory Carrier Assembly Cover Installing a Hot-SwappablePower Supply Removing and Replacing Hot-SwappableDisk Drive Fillers Installing a Hot-PluggableDisk Drive Page Installing a PCI/PCI-X/PCIeCard Page Page Removing and Replacing the Memory Carrier Assembly Page Installing System Memory DIMMs Page Page Page Page Page Removing and Replacing the Processor Board Assembly Installing a Dual-CoreProcessor Page Page Page Installing the Server into a Rack or Pedestal Mount Connecting the Cables AC Input Power Console Setup Overview Setup Checklist Console Setup Flowchart Preparation Page Configuring the iLO 2 MP LAN Using DHCP and DNS Configuring the iLO 2 MP LAN Using ARP Ping Page Configuring the iLO 2 MP LAN Using the RS-232Serial Port Logging In to the iLO 2 MP Additional Setup Page Accessing the Host Console Accessing the Host Console With the TUI - CO Command Powering On and Powering Off the Server Powering On the Server Core I/O Card Configuration Integrated RAID HP 8 Internal Port SAS HBA (SAS Controller) Page Page Page Page Page Page Page Page Page Page Page Page Smart Array P400, P600 and P800 Controllers Page Page Page Page Page Page Page Installation Troubleshooting Troubleshooting Using the Server Power Button Server Does Not Power On EFI Menu is Not Available Operating System Does Not Boot Operating System Boots with Problems Intermittent Server Problems DVD Problems Enabling the Trusted Platform Module Enabling the TPM Page 4 Booting and Shutting Down the Operating System Configuring System Boot Options Booting and Shutting Down HP-UX Booting HP-UXin Standard Mode Page Booting HP-UXin Single-UserMode Booting HP-UXin LVM-MaintenanceMode Shutting Down HP-UX Booting and Shutting Down HP OpenVMS Booting HP Open VMS Shutting Down HP OpenVMS Booting and Shutting Down Microsoft Windows Booting the Microsoft Windows Operating System Shutting Down Microsoft Windows Booting and Shutting Down Linux Booting the Red Hat Enterprise Linux Operating System Booting the SuSE Linux Enterprise Server Operating System Shutting Down Linux 5 Troubleshooting Methodology Recommended Troubleshooting Methodology Basic and Advanced Troubleshooting Tables Internal Health Page Page Page Page Page Troubleshooting Tools Page Page Page Diagnostics Online Diagnostics and Exercisers Linux Online Support Tools Offline Support Tools List General Diagnostic Tools Fault Management Overview HP-UXFault Management Errors and Reading Error Logs Supported Configurations Page Page CPU, Memory and SBA Page Troubleshooting rx3600 Memory Page Page Page System Power (BPS and I/O VRM) Power Subsystem Behavior System Power LED/Switch Cooling Subsystem Common I/O Backplane Page Page Management Subsystem I/O Subsystem LAN LEDs Booting Server Interface Environment Reporting Your Problems to HP Online Support Phone Support Collecting Information Before Contacting Support 6 Removing and Replacing Server Components Required Service Tools HP Integrity rx3600 Component Classification Accessing a Rack-InstalledServer Accessing a Pedestal-InstalledServer Removing and Replacing the Top Cover Removing and Replacing the Memory Carrier Assembly Cover Removing the Memory Carrier Assembly Cover Replacing the Memory Carrier Assembly Cover Removing and Replacing a Hot-SwappableChassis Fan Unit Replacing a Hot-SwappableChassis Fan Unit Removing and Replacing a Hot-SwappablePower Supply Replacing a Hot-SwappablePower Supply Removing and Replacing a Hot-SwappableDisk Drive Filler Removing and Replacing a Hot-PluggableDisk Drive Disk Drive Load Order Removing and Replacing PCI/PCI-X/PCIeCard Dividers Removing a PCI/PCI-X/PCIeCard Divider Removing and Replacing a Hot-Pluggable PCI/PCI-X/PCIeCard Page PCI/PCI-X/PCIeConfigurations Page Page Page Online Addition (OLA) Online Replacement (OLR) Page Removing a PCI/PCI-X/PCIeCard Offline Installing a PCI/PCI-X/PCIeCard Offline Removing and Replacing the DVD Drive Removing and Replacing the Memory Carrier Assembly Removing the Memory Carrier Assembly Replacing the Memory Carrier Assembly Removing and Replacing System Memory Page Page Page Page Page Page Page Page Removing and Replacing the Front Bezel Replacing the Front Bezel Removing and Replacing the Processor Board Assembly Removing and Replacing a Dual-CoreProcessor Processor Load Order Required Tools Removing a Dual-CoreProcessor Page Page Page Page Page Removing and Replacing the I/O Board Assembly Page Page Replacing the I/O Board Assembly Page Removing and Replacing the System Battery Replacing the System Battery Removing and Replacing the I/O Voltage Regulator Module Removing and Replacing the Trusted Platform Module Removing the TPM Replacing the TPM Removing and Replacing the Core I/O Board Removing the Core I/O Board Replacing the Core I/O Board Removing and Replacing the Core I/O Board Battery Removing and Replacing the SAS Core I/O Card Removing the SAS Core I/O Card Replacing the SAS Core I/O Card Removing and Replacing the LAN Core I/O Card Removing and Replacing the Display Board Page Page Replacing the Display Board Removing and Replacing the SAS Backplane Board Removing the SAS Backplane Board Page Replacing the SAS Backplane Board Removing and Replacing the Interconnect Board Page Replacing the Interconnect Board Removing and Replacing the Midplane Board Page Replacing the Midplane Board Page A Customer Replaceable Units Information Parts Only Warranty Service Customer Self Repair Customer Replaceable Units List Page Page B Upgrades I/O Backplane Upgrade Page Page Page Page Page Page Installing Core I/O Cards Installing the HP Eight-InternalPort SAS Host Bus Adapter Installing the HP Smart Array P600 Installing the HP Smart Array P400 Page Page Page Installing the HP Smart Array P800 Page Page Page Processor Upgrades Upgrading Verses Adding On Firmware Operating systems Page C Core I/O Card Utilities Integrated RAID HP 8 Internal Port SAS HBA (SAS Controller) Page EFI Commands Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Smart Array P400, P600 and P800 Controllers Connecting External Storage SAS Cable Part Numbers SAUPDATE Utility Page Page EBSU Utility Page Configuring the Array Comparing the Utilities ORCA Utility ACU Utility Page D Utilities Extensible Firmware Interface Boot Manager Page Page EFI/POSSE Commands Page baud boottest cpuconfig conconfig ioconfig default errdump info Page Page Page Page Page lanaddress monarch pdt sysmode Specifying SCSI Parameters Page Page Page Page Page Using the Boot Option Maintenance Menu Page Page Page Page iLO 2 MP Page Page Index

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