Table 5-3

Basic Entry Class Troubleshooting (continued)

Step

Condition

Action

 

 

 

3a

Both front panel system health

A warning or critical failure was detected and logged, while booting

 

LED and internal health LED are

or running system firmware (system health is flashing amber,

 

flashing amber.

internal health is flashing amber, external health is steady green,

 

 

and power is steady green).

 

 

1. Check the Diagnostic LED panel to identify the failed or faulty

 

 

internal FRU. See “Troubleshooting Tools” (page 147) for

 

 

information.

 

 

The problem is fixed when a redundant, internal FRU is replaced,

 

 

the iLO 2 MP logs are read, and the front panel LED states are as

 

 

follows: system health is off, internal health is steady green, external

 

 

health is steady green, and power is steady green.

 

 

 

3b

Front panel system health LED

A fatal fault was detected and logged, while booting or running

 

is flashing red and internal

system firmware (system health is flashing red, internal health is

 

health LED is flashing amber.

flashing amber, external health is steady green, and power is steady

 

 

green).

 

 

1. Check the Diagnostic LED panel to identify the failed or faulty

 

 

internal FRU. See “Troubleshooting Tools” (page 147) for

 

 

information.

 

 

The problem is fixed when a redundant, internal FRU is replaced,

 

 

the iLO 2 MP logs are read, and the front panel LED states are as

 

 

follows: system health is off, internal health is steady green, external

 

 

health is steady green, and power is steady green.

 

 

 

4a

Cannot see the iLO 2 MP prompt

Front panel LEDs indicate that the server is either booting or running

 

on the system console -- server

system firmware, or is booting or running the OS (system health is

 

power is off/on.

off/steady green, internal health is steady green, external health is

 

 

steady green, and power is steady green).

 

 

Nothing may be logged for this condition.

 

 

1. Check the console cables and console configuration.

 

 

2. Examine the iLO 2 MP heartbeat LED. If the LED is off, the iLO

 

 

2 MP is not operational; if the LED is flashing amber, a ROM

 

 

error exists.

 

 

3. Reset the iLO 2 MP using the pinhole reset button on the core

 

 

I/O card.

 

 

4. If the iLO 2 MP reset does not fix the problem, replace the core

 

 

I/O FRU board. See“Management Subsystem ” (page 170) for

 

 

information.

 

 

The problem is fixed when the iLO 2 MP heartbeat LED and the

 

 

system health LED are steady green.

 

 

 

 

Still no iLO 2 MP prompt on

Nothing may be logged for this condition (Note: if the iLO 2 MP is

 

system console, and front panel

off, the system health will be off as well).

 

LEDs indicate that the server is

1. Verify that the proper terminal type is set. Supported settings are

 

either booting or running the OS.

hpterm, VT100+ (default), and VTUTF8.

 

 

2. Verify that the RS232C configuration matches between the server

 

 

and the local console or modem. See “Supported Configurations”

 

 

(page 155) for information.

 

 

3. Look for loose, damaged, or disconnected power and signal cables

 

 

on the I/O backplane FRU.

 

 

The problem is fixed when the MP Main Menu appears on the system

 

 

console, and the system health is steady green.

 

 

 

144 Troubleshooting