Table | Basic Entry Class Troubleshooting (continued) | |
Step | Condition | Action |
|
|
|
3a | Both front panel system health | A warning or critical failure was detected and logged, while booting |
| LED and internal health LED are | or running system firmware (system health is flashing amber, |
| flashing amber. | internal health is flashing amber, external health is steady green, |
|
| and power is steady green). |
|
| 1. Check the Diagnostic LED panel to identify the failed or faulty |
|
| internal FRU. See “Troubleshooting Tools” (page 147) for |
|
| information. |
|
| The problem is fixed when a redundant, internal FRU is replaced, |
|
| the iLO 2 MP logs are read, and the front panel LED states are as |
|
| follows: system health is off, internal health is steady green, external |
|
| health is steady green, and power is steady green. |
|
|
|
3b | Front panel system health LED | A fatal fault was detected and logged, while booting or running |
| is flashing red and internal | system firmware (system health is flashing red, internal health is |
| health LED is flashing amber. | flashing amber, external health is steady green, and power is steady |
|
| green). |
|
| 1. Check the Diagnostic LED panel to identify the failed or faulty |
|
| internal FRU. See “Troubleshooting Tools” (page 147) for |
|
| information. |
|
| The problem is fixed when a redundant, internal FRU is replaced, |
|
| the iLO 2 MP logs are read, and the front panel LED states are as |
|
| follows: system health is off, internal health is steady green, external |
|
| health is steady green, and power is steady green. |
|
|
|
4a | Cannot see the iLO 2 MP prompt | Front panel LEDs indicate that the server is either booting or running |
| on the system console | system firmware, or is booting or running the OS (system health is |
| power is off/on. | off/steady green, internal health is steady green, external health is |
|
| steady green, and power is steady green). |
|
| Nothing may be logged for this condition. |
|
| 1. Check the console cables and console configuration. |
|
| 2. Examine the iLO 2 MP heartbeat LED. If the LED is off, the iLO |
|
| 2 MP is not operational; if the LED is flashing amber, a ROM |
|
| error exists. |
|
| 3. Reset the iLO 2 MP using the pinhole reset button on the core |
|
| I/O card. |
|
| 4. If the iLO 2 MP reset does not fix the problem, replace the core |
|
| I/O FRU board. See“Management Subsystem ” (page 170) for |
|
| information. |
|
| The problem is fixed when the iLO 2 MP heartbeat LED and the |
|
| system health LED are steady green. |
|
|
|
| Still no iLO 2 MP prompt on | Nothing may be logged for this condition (Note: if the iLO 2 MP is |
| system console, and front panel | off, the system health will be off as well). |
| LEDs indicate that the server is | 1. Verify that the proper terminal type is set. Supported settings are |
| either booting or running the OS. | hpterm, VT100+ (default), and VTUTF8. |
|
| 2. Verify that the RS232C configuration matches between the server |
|
| and the local console or modem. See “Supported Configurations” |
|
| (page 155) for information. |
|
| 3. Look for loose, damaged, or disconnected power and signal cables |
|
| on the I/O backplane FRU. |
|
| The problem is fixed when the MP Main Menu appears on the system |
|
| console, and the system health is steady green. |
|
|
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144 Troubleshooting