Firmware

The system has three sets of firmware installed:

•System firmware

•BMC firmware

•iLO 2 MP firmware

All firmware must be from the same release. Independent updates are not supported. Details about a specific release are available in the Release Notes.

Firmware updates are available from http://www.hp.com under “Support and Drivers.”

Identifying and Troubleshooting Firmware Problems

Erratic system operation and failure to boot to the EFI Boot Manager or to the EFI Shell are symptoms of possible firmware problems.

Problems due to firmware are relatively rare. Look for other problem causes first.

If you are dealing with a firmware problem, the probable failure areas are:

•Unsupported firmware installation

•Corrupt firmware installation

To troubleshoot firmware problems:

1.Verify that all system and BMC firmware components are from the same release using the iLO 2 MPsr command.

2.Reinstall all firmware.

Firmware Updates

The system has an EFI utility for updating system, BMC, and iLO 2 MP firmware, fwupdate.efi utility.

To update the firmware, follow these steps:

1.Power on the system and get to the EFI Shell prompt.

2.Execute the following EFI command at the EFI Shell prompt to determine the current firmware version: Shell> info fw

3.Look for the latest firmware updates at http://www.hp.com. If a new version of the firmware is available, download it. Save it to CD, or copy it over the network to the system you are going to update.

4.On the system you are updating, download and execute the appropriate fweupdate package, an EFI application you run without options or arguments to update your firmware.

Update the firmware in one of the following ways:

1.Use the same utilities that are used by system firmware and the BMC.

2.Initiate a firmware upgrade from the iLO 2 MP user interface; the iLO 2 MP pulls its image from the FTP server that you specify.

3.Initiate a firmware upgrade from the HP System Insight Manager (SIM) as a “Group Action”

Server Interface

All system console connections (VGA, USB, local RS-232, and iLO 2 MP LAN) are located on the bulkhead of the core I/O board FRU at the rear of the rx3600 chassis.

OSs can be configured to use a text/serial console, or the graphics/VGA as a console.

The iLO 2 MP provides a local serial port connection, and a LAN connection, both of which can be used to access an OS’s text/serial console. The iLO 2 MP LAN can also be used to access the VGA console of an OS, if the iLO 2 Advanced Pack for Integrity is purchased. At this time, the

174 Troubleshooting