A Customer Replaceable Units Information
This appendix provides the following information for each field replaceable unit:
•Manufacturing part number
•Description
•Replacement part number
•Exchange part number
This appendix addresses the following topic:
•“Parts Only Warranty Service”
•“Customer Replaceable Units List”
Parts Only Warranty Service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
Customer Self Repair
HP products are designed with many Customer Replaceable Units (CRU) parts, to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CRU part, HP will ship that part directly to you for replacement. There are three categories of CRU parts:
Yes | Parts for which customer self repair is mandatory. If you request HP to replace |
| these parts, you will be charged for the travel and labor costs of this service. |
Optional | Parts for which customer self repair is optional. These parts are also designed for |
| customer self repair. If, however, you require that HP replace them for you, there |
| may or may not be additional charges, depending on the type of warranty service |
| designated for your product. |
No | Some HP parts are not designed for customer self repair. To satisfy the customer |
| warranty, HP requires that an authorized service provider replace the part. |
Based on availability and where geography permits, CRU parts are shipped for next business day delivery.
HP specifies in the materials shipped with a replacement CRU part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a CRU, HP pays for all the shipping and part return costs and determines the courier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP Web site at:
Parts Only Warranty Service 257