Table | Basic Entry Class Troubleshooting | |
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Step | Condition | Action |
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1 | Chassis appears dead | Nothing is logged for this condition. |
| panel LEDs are on and no fans | 1. For new server installations, review the install procedures. |
| are running. | 2. Verify that the power cords are connected to both the power |
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| supplies and to the ac receptacles. |
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| 3. Verify that acpower, at the proper ac voltage levels, is available |
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| to the receptacles. |
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| 4. Check the front panel connector and the cable to the rest of the |
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| system. |
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| 5. If power button integrated LED on front panel remains off, reseat |
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| the power supplies, replace the power cords, and replace the bulk |
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| power supplies, in that order. See“System Power (BPS and I/O |
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| VRM)” (page 164) for information. |
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| The problem is fixed when the front panel LED states are as follows: |
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| system health is off; internal health is off; external health is off; and |
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| power is steady amber. |
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2a | Server does not power on after | A fatal fault has been detected and logged, attempting to power on |
| front panel power button is | the server (system health is off, internal health is off, external health |
| depressed for less than four | is off, and power is steady amber). |
| seconds. | 1. Examine each power supply LEDs |
| NOTE: This step assumes BMC | green, replace power supply. See “System Power (BPS and I/O |
| VRM)” (page 164) for information. | |
| is running. | |
| 2. Examine the iLO 2 MP logs for events related to bulk power | |
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| supplies. See “System Power (BPS and I/O VRM)” (page 164) for |
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| information. |
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| The problem is fixed when the BMC’s heartbeat LED is flashing |
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| green, and the front panel LEDs are as follows: system health is off, |
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| internal health is off, external health is off, and power is steady green. |
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2b | Both front panel system health | A warning or critical failure was detected and logged after the server |
| and external health LEDs are | powered on (system health is flashing amber, internal health is off |
| flashing amber. | /steady green, external health is flashing amber, and power is steady |
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| green). |
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| 1. Examine each power supply LED. If any power supply LED is |
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| not steady green, replace the power supply. See “System Power |
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| (BPS and I/O VRM)” (page 164) for information. |
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| The problem is fixed when the iLO 2 MP logs are read, and the front |
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| panel LED states are as follows: system health is off, internal health |
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| is off/ steady green, external health is steady green, and power is |
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| steady green. |
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2c | Front panel system health LED | A fatal fault was detected and logged after server powered on |
| is flashing red and external | (system health is flashing red, internal health is off/steady green, |
| health LED is flashing amber. | external health is flashing amber, and power is steady green). |
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| 1. Examine each power supplyLED. If any power supply LED is |
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| not steady green, replace that power supply. See “System Power |
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| (BPS and I/O VRM)” (page 164) for information. |
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| The problem is fixed when the iLO 2 MP logs are read, and the front |
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| panel LED states are as follows: system health is off, internal health |
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| is off/steady green, external health is steady green, power is steady |
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| green. |
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Methodology 143