Table 5-3

Basic Entry Class Troubleshooting

 

 

 

Step

Condition

Action

 

 

 

1

Chassis appears dead -- no front

Nothing is logged for this condition.

 

panel LEDs are on and no fans

1. For new server installations, review the install procedures.

 

are running.

2. Verify that the power cords are connected to both the power

 

 

supplies and to the ac receptacles.

 

 

3. Verify that acpower, at the proper ac voltage levels, is available

 

 

to the receptacles.

 

 

4. Check the front panel connector and the cable to the rest of the

 

 

system.

 

 

5. If power button integrated LED on front panel remains off, reseat

 

 

the power supplies, replace the power cords, and replace the bulk

 

 

power supplies, in that order. See“System Power (BPS and I/O

 

 

VRM)” (page 164) for information.

 

 

The problem is fixed when the front panel LED states are as follows:

 

 

system health is off; internal health is off; external health is off; and

 

 

power is steady amber.

 

 

 

2a

Server does not power on after

A fatal fault has been detected and logged, attempting to power on

 

front panel power button is

the server (system health is off, internal health is off, external health

 

depressed for less than four

is off, and power is steady amber).

 

seconds.

1. Examine each power supply LEDs -- if the LED is not steady

 

NOTE: This step assumes BMC

green, replace power supply. See “System Power (BPS and I/O

 

VRM)” (page 164) for information.

 

is running.

 

2. Examine the iLO 2 MP logs for events related to bulk power

 

 

 

 

supplies. See “System Power (BPS and I/O VRM)” (page 164) for

 

 

information.

 

 

The problem is fixed when the BMC’s heartbeat LED is flashing

 

 

green, and the front panel LEDs are as follows: system health is off,

 

 

internal health is off, external health is off, and power is steady green.

 

 

 

2b

Both front panel system health

A warning or critical failure was detected and logged after the server

 

and external health LEDs are

powered on (system health is flashing amber, internal health is off

 

flashing amber.

/steady green, external health is flashing amber, and power is steady

 

 

green).

 

 

1. Examine each power supply LED. If any power supply LED is

 

 

not steady green, replace the power supply. See “System Power

 

 

(BPS and I/O VRM)” (page 164) for information.

 

 

The problem is fixed when the iLO 2 MP logs are read, and the front

 

 

panel LED states are as follows: system health is off, internal health

 

 

is off/ steady green, external health is steady green, and power is

 

 

steady green.

 

 

 

2c

Front panel system health LED

A fatal fault was detected and logged after server powered on

 

is flashing red and external

(system health is flashing red, internal health is off/steady green,

 

health LED is flashing amber.

external health is flashing amber, and power is steady green).

 

 

1. Examine each power supplyLED. If any power supply LED is

 

 

not steady green, replace that power supply. See “System Power

 

 

(BPS and I/O VRM)” (page 164) for information.

 

 

The problem is fixed when the iLO 2 MP logs are read, and the front

 

 

panel LED states are as follows: system health is off, internal health

 

 

is off/steady green, external health is steady green, power is steady

 

 

green.

 

 

 

Methodology 143