Media-handling problems | HP M9050 MFP specification

Media-handling problems

Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide.

Printer feeds multiple sheets

Printer feeds multiple sheets

Cause	Solution

The input tray is overfilled.	Remove excess media from the input tray.

Print media is sticking together.	Remove media, flex it, rotate it 180° or flip it over, and then
	reload it into the tray.
	NOTE: Do not fan media. Fanning can cause static
	electricity, which can cause media to stick together.

Media does not meet the specifications for this MFP.	Use only media that meets HP media specifications for this
	MFP.

Trays are not properly adjusted.	Make sure that the rear media-length guide indicates the
	length of media being used.

Printer feeds incorrect page size

Printer feeds incorrect page size

Cause	Solution

The correct size media is not loaded in the input tray.	Load the correct size media in the input tray.

The correct size media is not selected in the software program	Confirm that the settings in the software program and printer
or printer driver.	driver are correct, because the software-program settings
	override the printer-driver and control-panel settings, and the
	printer-driver settings override the control-panel settings. For
	more information, see Change printer-driver settings for
	Windows on page 53.

The correct size media for tray 1 is not selected in the MFP	From the control panel, select the correct size media for tray
control panel.	1.

The media size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the media size for which the tray is configured.

The guides in the tray are not against the paper.	Verify that the rear and width media guides are touching the
	paper.

Printer pulls from incorrect tray

Printer pulls from incorrect tray

Cause	Solution

You are using a driver for a different printer. For more	Use a driver for this printer.
information.

The specified tray is empty.	Load media in the specified tray.

ENWW	Media-handling problems 213

Image 227

HP M9050 MFP manual Media-handling problems, Printer feeds multiple sheets, Printer feeds incorrect page size

Contents

Page Page HP LaserJet M9040/M9050 MFP Page Table of contents Use the product with Macintosh Software for Windows Print tasks ConnectivityPaper and print media Scan and send to e-mail Copy Manage and maintain 10 Fax Problem solve Appendix a Supplies and accessories Appendix D Regulatory information Appendix B Service and supportAppendix C Specifications 263 Xii Product Basics Product introduction Speed and throughput Product featuresResolution Functions Print cartridge User interfaceLanguage and fonts Copying and sending Output Security features Environmental features 2Product walkaround Product walkaround Multifunction finisher Output devicesSheet stacker Sheet stapler/stacker Booklets Bin mailbox Control panel Ready light Use the control panelControl-panel layout Data light Home screen Control-panel help system on Buttons on the touchscreenControl-panel help system Navigate the Administration menu Use the Administration menu Menu item Sub-menu item Values Description Administration InformationInformation menu 1Information menu 2Default Options for Originals menu Default Job Options menuDefault Options for Originals Administration Default Job Options 3Default Copy Options menu Default Copy OptionsAdministration Default Job Options Default Copy Options 5Fax Receive menu Default Fax OptionsAdministration Default Job Options Default Fax Options 4Fax Send menu Tiff Post Scanned files Default E-mail OptionsAdministration Default Job Options Default E-mail Options Document File Type Choose the file format for the e-mail Tiff Version Tiff 6.0 default Default Send to Folder Options 6Default Print Options menu Default Print OptionsAdministration Default Job Options Default Print Options 7Time/Scheduling menu Administration Time/SchedulingTime/Scheduling menu Tuesday Custom Wednesday Thursday Friday Saturday Sunday Friday Saturday Sunday Sleep Time Monday 8Management menu Administration ManagementManagement menu Networking and I/O Initial Setup menuAdministration Initial Setup Administration Initial Setup Networking and I/O Dhcp Release Manual SettingsDefault IP IPV6 Settings Enable Proxy Server Manual Settings Use the Manual Settings menu toAddress DHCPV6 Policy Diagnostics Embedded Test Talk EnableHttps Required Default For secure, encrypted Reset Security Data Path Test Http TestSnmp Test Select All Tests Packet Size Ping TestDest Type Dest IP Percent Lost Ping ResultsPackets Sent Packets Received AppleTalk, DLC/LLC Following protocols IPX/SPX, Novell NetWare 11Fax Setup menu Fax SetupAdministration Initial Setup Fax Setup Mode Disabled Fax Send Settings Fax Dial VolumeLow default High Error Correction Enabled default Fax Receive Settings Rings To Answer Detect Dial Tone EnabledDialing Prefix Off default Billing Codes Off default Administration Initial Setup Send Setup Mail SetupSend Setup menu Administration Initial Setup E-mail Setup 14Device Behavior menu Administration Device BehaviorDevice Behavior menu Letterhead Mode Scan Ahead Enabled defaultAuto Print Interrupt Enabled Copy Interrupt Enabled Courier Font Regular default Manual Feed EnabledEdge-To-Edge Enabled Override Disabled default Font Source Orientation Portrait defaultSymbol Set PC-8 default Form Length Tray Administration Print QualityPrint Quality menu 15Print Quality menu Process Cleaning Process button Calibration/Cleaning Create Cleaning 16Troubleshooting menu Troubleshooting menuAdministration Troubleshooting Source All trays Order to test specific paper paths Administration Service Resets menuService menu Administration Resets Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Upd UPD installation modesHP Universal Print Driver UPD HP PCL 6 driver description Select the correct printer driver for Windows Priority for print settings Click the Device Settings tab Change printer-driver settings for WindowsChange the default settings for all Print jobs Settings Install Windows software for networks Install the Windows softwareInstall Windows software for direct connections Remove software for Windows HP Easy Printer Care HP Web JetadminSupported utilities Embedded Web server Supported browsers Supported operating systems Linux HP Jetdirect printer installer for UnixSoftware for other operating systems Software Use the product with Macintosh Supported operating systems for Macintosh Software installation types for MacintoshInstall Macintosh software for direct connections USB Software for Macintosh Rendezvous Install Macintosh software for networksMac OS X V10.3 and later IP Printing Default BrowserSoftware for Macintosh computers HP Printer Utility From the Printer menu, click Printer Utility HP Printer Utility featuresOpen the HP Printer Utility in Mac OS X V10.3 Change printer-driver settings for Macintosh Priority for print settings for Macintosh Embedded Web server Remove software from Macintosh operating systemsSupported utilities for Macintosh Print a cover Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Print on both sides manually Print on both sides of the page duplex printingSet the stapling options Use automatic duplex printing Store jobs Use the Services menuSelect Device Maintenance Select Services on the Web Enww Connectivity 1USB connection Connectivity USB connection Auxiliary connection port Jetlink Auxiliary connection Change the IP address Network configurationConfigure TCP/IPv4 parameters Set the subnet mask Set the default gateway Disable IPX/SPX Configure TCP/IPv6 parametersDisable network protocols optional HP Jetdirect EIO print servers Disable AppleTalkDisable DLC/LLC Enww Paper and print media Understand paper and print media use 2Supported envelopes and postcards Size Dimensions Tray 1, mailbox Trays 2, 3 Stapler StackerSupported paper and print media sizes 1Supported paper and print media sizes Enww Custom paper sizes Media type Special paper or print media guidelines Load tray Load paper and print media Load detectable standard-size paper in trays 2, 3, Load trays 2, 3, Enww Load undetectable standard-size paper in trays 2, 3, 9Load trays 2, 3, and 4 6 Load custom media in trays 2, 3, Enww 21Load custom media in trays 2, 3, and 4 6 Select the media by source, type, or size Configure traysConfigure a tray when loading media Type and Size Source Multifunction finisher output bins Select the output binStacker or stapler/stacker output bins Bin mailbox output bins Copying Select an output locationPrinting Enww Print tasks 3Tray 4 media information Media type and tray loading1Tray 1 media information 2Tray 2 and 3 media information Heavy glossy Facing up Glossy 64 g/m2 Heavy 64 g/m2 Set paper and quality options Use features in the Windows printer driverOpen the printer driver Use printing shortcuts Borders , Page order , and Orientation Set document effectsSet document finishing options Set product output options Set advanced printing options Down list so you can change the settingSet job storage options Obtain support and product-status information Option to collate the pages Printer Features section. b In the Print All Text as BlackDrop-down list, select Enabled Change the number of copies that are printed Set the stapler at the control panel for a single copy job Staple documentsSet the stapler at the control panel for printed jobs Set the stapler at the control panel for all copy jobs Load staples in the stapler/stacker Load staples Load staples in the multifunction finisher Load staples in the multifunction finisher 4 Enww Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Load envelopes in tray Print on envelopes Change the fuser levers 16Load envelopes in tray 1 3 Print on envelopes from a program 19Change the fuser levers 3 Close the left door For Macintosh Job storage features for printGain access to the job storage features for print For Windows Print the remaining copies of a proof and hold job Use the proof and hold featureUse the personal job feature Create a proof and hold job Delete a personal job Use the QuickCopy featureCreate a personal job Print a personal job Delete a QuickCopy job Use the stored job featureCreate a QuickCopy job Print additional copies of a QuickCopy job Delete a stored print job Create a stored print jobPrint a stored print job Enww Copy Copy screen Use the Copy screen Set the default copy options Copy from the document feeder Basic copy instructionsCopy from the scanner glass Option name Description Adjust the copy settings Make two-sided copies from one-sided documents Copy two-sided documentsCopying two-sided documents manually Copy two-sided documents automatically Touch 2-sided original, 1-sided output Touch 2-sided original, 2-sided outputMake one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy a book Copy photos and booksCopy a photo Touch Job Build On Combine copy jobs by using Job Build Cancel a copy job Delete a stored copy job Job storage features for copyCreate a stored copy job Print a stored copy job Enww Scan and send to e-mail Supported protocols Configure the device to send e-mailConfigure e-mail server settings Configure the Smtp gateway address Test the Smtp settings Use the Send E-mail screen Send a document Perform basic e-mail functionsLoad documents Send documents Use the auto-complete function Use the local address book Use the address bookCreate a recipient list Delete e-mail addresses from the local address book Add e-mail addresses to the local address book Optimize Text Change e-mail settings for the current jobButton Description Original Sides Touch Send to Network Folder Scan to a folder Scan to a workflow destination Enww 10 Fax Analog fax Connect the fax accessory to a phone lineConfigure and use the fax features Analog fax Digital fax Manage and maintain File directory Information pagesMenu map Usage Font lists Fax reports Embedded Web server Open the embedded Web server by using a network connection Tab or section Sleep mode onSettings tab Embedded Web server sections Other links Tab or section OptionsDigital Sending tab Networking tab Close the embedded Web server and reopen it HP Easy Printer Care software sections HP Easy Printer CareSupported operating systems Open the HP Easy Printer Care software Section Options Supplies Ordering button Alert Settings linkColor Access Control Overview and Support tabs Use HP Web Jetadmin software Open the HP Printer Utility Print a cleaningPrint a configuration HP Printer Utility for Macintosh Upload a file to the printer Order supplies online and use other support featuresView supplies status Save or print stored jobs Update the firmwareActivate the two-sided printing duplexing mode Lock or unlock printer storage devices Configuration Settings list, select IP Settings Configure traysChange network settings Configuration Settings list, select Tray Configuration Configuration Settings list, select E-mail Alerts Set up e-mail alerts Requirements Security featuresSecure the embedded Web server Foreign Interface Harness FIH Secure Disk Erase Enable the FIH portalDisable the FIH portal Lock the control-panel menus AuthenticationSecurity Lock Enww Touch Time/Scheduling Touch Date/Time Set the real-time clock Clean the paper path Clean the MFPClean the MFP hardware 3Clean the paper path 2 Clean the glass Clean the ADF delivery systemClean the outside of the MFP Clean the touchscreen Locate the top and bottom ADF glass strips 16Clean the top ADF glass strip 4 Manage and maintain 19Clean the ADF rollers 3 Clean the ADF rollers 20Clean the ADF rollers 4 Locate the rollers Calibrate the scanner About the embedded Web server Configure alertsAlerts and how to set them up Software Information location Manage supplies On the MFP control panel Through HP Web JetadminPrint cartridge life expectancy Check the print cartridge life Printer maintenance kit Slot 256 MB 128 MB Total 384 MB Install memoryManage memory Determine memory requirements 27Install DDR memory DIMMs 5 Enww Verify memory installation Set the sleep time Economy settingsSet the sleep delay Sleep and wake Economy settings Enww Problem solve Troubleshooting checklist Solve problems Situation/Message Solution Determining Solve MFP problems Control-panel message types Control-panel messages Jam locations Clear jams Front door and print-cartridge area Upper bin Clear jams from the duplexer Clear jams in tray Clear jams from the input-tray areas Clear jams inside the right door Clear jams in trays 2 Clear jams in the stacker or stapler/stacker Clear jams from the output areas Move the output device away from the MFP Open the top cover Clear jams in between the multifunction finisher and the MFP 36Clear booklet jams in the multifunction finisher 3 Clear booklet jams in the multifunction finisher Open the stapler-unit door 44Clear a staple jam from the multifunction finisher 4 Clear a staple jam from the multifunction finisher Remove the staple cartridge 51Clear a staple jam from the multifunction finisher 11 Clear a staple jam from the stapler/stacker 60Clear a staple jam from the stapler/stacker 8 Clear jams in the left door fuser area 61Clear a staple jam from the stapler/stacker 9 Clear jams in the 8-bin mailbox Supported paper and print media sizes on Situation SolutionClean the ADF delivery system on Solve repeated jams Printer pulls from incorrect tray Media-handling problemsPrinter feeds multiple sheets Printer feeds incorrect page size Media does not feed from tray 2, 3, or Media does not feed automatically Cause SolutionMedia does not feed from tray 2, 3, or Cause Solution Media does not feed automatically Envelopes jam or will not feed in the MFP Transparencies will not feed Cause SolutionEnvelopes jam or will not feed in the MFP Cause Solution Transparencies will not feed Printer will not duplex or duplexes incorrectly Output is curled or wrinkled Cause SolutionOutput is curled or wrinkled Print-quality problems associated with jams Solve print-quality problemsPrint-quality problems associated with media Print-quality problems associated with the environment Light print entire Light print partial Dropouts Specks Gray background Lines Loose toner Toner smear Repeating image Repeating defects Skew Misformed characters Wrinkles or creases Curl or wave White spots on black Vertical white linesTire tracks Blurred print Scattered lines 88Random image repetition 1 Random image repetition Solve fax problems Problem Cause Solution Solve copy problemsPrevent copy problems Image problems Quality menu on page 42 or use long Media-handling problemsCopy and then touch Optimize Text Picture. Select Text See Load paper and print media Print Qualitysubmenu, touch SetQuality menu on See Calibrate the scanner Performance problems Validate the Ldap gateway address Solve e-mail problemsValidate the Smtp gateway address Verify communication over the network Solve network connectivity problemsSolve network printing problems Solve network connectivity problems 1Problems with Mac OS Solve common Macintosh problems Print queue might be stopped Cause SolutionSoftware troubleshooting Hardware troubleshooting Supplies and accessories Order directly through the HP Easy Printer Care software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HP Printing supplies Part numbersType of item Description or use Order number Paper handling Enhanced EIO Cards HP Jetdirect Connectivity J4135A AccessoriesOne fuser assembly Cable and interface Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP support and information for Macintosh computers Enww Specifications Model Height Depth Width Physical specificationsTable C-2Dimensions with all doors and trays fully opened Model Height Depth Width Weight Specification Volt models Electrical specificationsTable C-3Power requirements Table C-4Power consumption average, in watts1 Table C-6Sound pressure level1 Table C-5Sound power level1Acoustic emissions Operating environment Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Non-US returns Paper HP LaserJet M9040 and HP LaserJet M9050 device Material restrictions Material Safety Data Sheet Msds For more information Declaration of Conformity Laser safetyCountry/region specific statements Declaration of Conformity Luokan 1 laserlaite Canadian DOC regulations Varoitus Index Symbols/Numerics MFP Enww Enww Msds Macintosh Enww FIH Quality Size, copy Enww Enww