Media-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide.
Printer feeds multiple sheets
Printer feeds multiple sheets
Cause | Solution |
|
|
The input tray is overfilled. | Remove excess media from the input tray. |
|
|
Print media is sticking together. | Remove media, flex it, rotate it 180° or flip it over, and then |
| reload it into the tray. |
| NOTE: Do not fan media. Fanning can cause static |
| electricity, which can cause media to stick together. |
|
|
Media does not meet the specifications for this MFP. | Use only media that meets HP media specifications for this |
| MFP. |
|
|
Trays are not properly adjusted. | Make sure that the rear |
| length of media being used. |
|
|
Printer feeds incorrect page size
Printer feeds incorrect page size
Cause | Solution |
|
|
The correct size media is not loaded in the input tray. | Load the correct size media in the input tray. |
|
|
The correct size media is not selected in the software program | Confirm that the settings in the software program and printer |
or printer driver. | driver are correct, because the |
| override the |
| |
| more information, see Change |
| |
|
|
The correct size media for tray 1 is not selected in the MFP | From the control panel, select the correct size media for tray |
control panel. | 1. |
|
|
The media size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the media size for which the tray is configured. |
|
|
The guides in the tray are not against the paper. | Verify that the rear and width media guides are touching the |
| paper. |
|
|
Printer pulls from incorrect tray
Printer pulls from incorrect tray
Cause | Solution |
|
|
You are using a driver for a different printer. For more | Use a driver for this printer. |
information. |
|
|
|
The specified tray is empty. | Load media in the specified tray. |
|
|
ENWW |