Performance problems
Problem | Cause | Solution |
|
|
|
No copy came out. | The input tray might be empty. | Load media in the device. |
|
|
|
| The original might have been loaded | Load the original face down in the ADF |
| incorrectly. | or flatbed scanner. |
|
|
|
Copies are blank. | The sealing tape might not have been | Replace the print cartridge and return the |
| properly removed from the cartridge. | defective cartridge. |
|
|
|
| The original might have been loaded | Load the original face down in the ADF |
| incorrectly. | or flatbed scanner. |
|
|
|
| The media might not meet | Use media that meets HP specifications. |
| HP specifications. |
|
|
|
|
| The print cartridge is defective. | Replace the print cartridge. |
|
|
|
The wrong original was copied. | The ADF might be loaded. | Make sure that the ADF is empty. |
|
|
|
Copies are reduced in size. | The device software settings might be | See the device software Help for more |
| set to reduce the scanned image. | information about changing the settings. |
|
|
|
232 Chapter 12 Problem solve | ENWW |