Solve copy problems

Prevent copy problems

The following are a few simple steps you can take to improve copy quality:

●Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).

●Use quality originals.

●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load paper and print media on page 85 for instructions.

●Use or make a carrier sheet to protect your originals.

Image problems

Problem

Cause

Solution

 

 

 

Images are missing or faded.

The print cartridge might be defective.

Replace the print cartridge. See Manage

 

supplies on page 179.

 

 

The original might be of poor quality.

If your original is too light or damaged,

 

the copy might not be able to

 

compensate, even if you adjust the

 

darkness. If possible, find an original

 

document in better condition.

The original might have a colored background.

Touch Copy, and then touch Image Adjustment. Adjust the Background Cleanup slider to the right to decrease the background.

Vertical white or faded stripes appear on

The media might not meet

Use media that meets HP specifications.

the copy.

HP specifications.

See Supported paper and print media

 

 

sizes on page 81.

 

 

 

 

The print cartridge might be defective.

Replace the print cartridge. See Manage

 

 

supplies on page 179.

 

 

 

Unwanted lines appear on the copy.

The flatbed scanner or the ADF glass

Clean the flatbed scanner or the ADF

 

might be dirty.

glass. See Clean the MFP on page 170.

 

 

 

 

The photosensitive drum inside the print

Install a new HP print cartridge. See

 

cartridge might have been scratched.

Manage supplies on page 179.

 

 

 

Black dots or streaks appear on the

Ink, glue, correction fluid, or an unwanted

Clean the device. See Clean the MFP

copy.

substance might be on the automatic

on page 170.

 

document feeder (ADF) or flatbed

 

 

scanner.

 

Copies are too light or dark.

The darkness setting needs to be adjusted.

Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image.

Text is unclear.

The sharpness setting needs to be

 

adjusted.

 

The image should be optimized for text.

To adjust the sharpness, touch Copy, and then touch Image Adjustment. Adjust the Sharpness slider to the right to increase the sharpness.

ENWW

Solve copy problems 229