Output is curled or wrinkled
Output is curled or wrinkled
Cause | Solution |
|
|
Media does not meet the specifications for this MFP. | Use only media that meets the HP media specifications for this |
| MFP. |
|
|
Media is damaged or in poor condition. | Remove media from the input tray and load media that is in |
| good condition. |
|
|
Printer is operating in an excessively humid environment. | Verify that the printing environment is within humidity |
| specifications. |
|
|
You are printing large, | Large, |
| different pattern. |
|
|
Media used was not stored correctly and might have absorbed | Remove media and replace it with media from a fresh, |
moisture. | unopened package. |
|
|
Media has poorly cut edges. | Remove media, flex it, rotate it 180 degrees or turn it over, and |
| then reload it into the input tray. Do not fan media. If the |
| problem persists, replace the media. |
The specific media type was not configured for the tray or selected in the software.
Configure the software for the media (see the software documentation). To configure the tray for the media, see Configure trays on page 92.
Printer will not duplex or duplexes incorrectly
Printer will not duplex or duplexes incorrectly
Cause | Solution |
|
|
You are trying to duplex on unsupported media. | Verify that the media is supported for duplex printing. |
|
|
The printer driver is not set up for duplex printing. | Set up the printer driver to enable duplex printing. |
|
|
The first page is printing on the back of preprinted forms or | Load preprinted forms and letterhead in tray 1 with the |
letterhead. | letterhead or printed side up and the bottom of the page |
| feeding into the MFP. For tray 2, 3, and 4, load these media |
| printed side down with the top of the page toward the back of |
| the MFP. |
|
|
216 Chapter 12 Problem solve | ENWW |