Problem

Cause

Solution

 

 

 

To optimize the image for text, touch

Copy and then touch Optimize Text/

Picture. Select Text.

Media-handling problems

Problem

Cause

Solution

 

 

 

Poor print quality or toner adhesion

The paper is too moist, too rough, too

Try another kind of paper, between 100

 

heavy or too smooth, or it is embossed

and 250 Sheffield, 4 to 6% moisture

 

or from a faulty paper lot.

content. Use only media that meets the

 

The fuser levers are not in the correct

specifications outlined in the

 

HP LaserJet Printer Family Print Media

 

position.

Guide. This guide is available at

 

 

www.hp.com/support/ljpaperguide.

 

 

Verify that the fuser levers are in the

 

 

down position (unless printing on

 

 

envelopes).

 

 

 

Dropouts, jamming, or curl

The paper has been stored incorrectly.

Store paper flat in its moisture-proof

 

 

wrapping.

 

 

 

 

The paper has variability from one side

Turn the paper over.

 

to the other.

 

 

 

 

Excessive curl

The paper is too moist, has the wrong

Try changing the fuser mode (see Print

 

grain direction, or is of short-grain

Quality menu on page 42) or use long-

 

construction

grain paper.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

Jamming, damage to device

The paper has cutouts or perforations.

Use paper that is free of cutouts or

 

 

perforations.

 

 

 

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for

 

 

laser printers.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

 

The paper is too moist, too rough, too

● Try another kind of paper, between

 

heavy or too smooth, has the wrong grain

100 and 250 Sheffield, 4 to 6%

 

direction, or is of short-grain construction

moisture content.

 

or it is embossed or from a faulty paper

● Use long-grain paper.

 

lot.

 

 

 

230 Chapter 12 Problem solve

ENWW