Media does not feed from tray 2, 3, or 4
Cause | Solution |
|
|
The media size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the media size for which the tray is configured. |
|
|
The guides in the tray are not against the paper. | Verify that the guides are touching the paper. |
|
|
Transparencies will not feed
Transparencies will not feed
Cause | Solution |
|
|
The correct media type is not specified in the software or printer | Verify that the correct media type is selected in the software or |
driver. | printer driver. |
|
|
Tray 1 is overfilled. | Remove excess transparencies from tray 1. Do not exceed the |
| maximum stack height for tray 1. |
|
|
Media in another input tray is the same size as the | Make sure that tray 1 is selected in the software program or |
transparencies, and the MFP is defaulting to the other tray. | printer driver. Use the MFP control panel to configure the tray |
| to the media type loaded. |
|
|
Tray 1 is not configured correctly for type. | Make sure that tray 1 is selected in the software program or |
| printer driver. Use the MFP control panel to configure the tray |
| to the media type loaded. |
Transparencies might not meet supported media specifications.
Use only media that meets the HP media specifications for this MFP.
Envelopes jam or will not feed in the MFP
NOTE: Return the fuser levers to the down position after printing on envelopes. Failure to return levers to the down position for standard paper types can result in poor print quality.
Envelopes jam or will not feed in the MFP
Cause | Solution |
|
|
Envelopes are loaded in an unsupported tray. Only tray 1 can | Load envelopes into tray 1. |
feed envelopes. |
|
|
|
Envelopes are curled or damaged. | Verify that the fuser levers are in the correct position. Try using |
| different envelopes. Store envelopes in a controlled |
| environment. |
|
|
Envelopes are sealing because the moisture content is too | Try using different envelopes. Store envelopes in a controlled |
high. | environment. |
|
|
Envelope orientation is incorrect. | Verify that the envelope is loaded correctly. |
|
|
This MFP does not support the envelopes being used. | Refer to the HP LaserJet Printer Family Print Media Guide. |
|
|
Tray 1 is configured for a size other than envelopes. | Configure tray 1 size for envelopes. |
|
|
ENWW |