Table 12-1Problems with Mac OS X (continued)

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

 

 

A print job was not sent to the printer that you wanted.

 

 

 

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

 

 

The wrong printer name or IP address is being used. Another printer

Print a configuration page in order to check the printer name, IP

with the same or similar name, IP address, or Rendezvous host name

address, or Rendezvous host name. Verify that the name, IP address,

might have received your print job.

or Rendezvous host name on the configuration page matches the

 

printer name, IP address, or Rendezvous host name in the Print

 

Center or Printer Setup Utility.

 

 

An encapsulated postscript (EPS) file does not print with the correct fonts.

Cause

Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the printer before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause

Solution

 

 

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

 

 

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X v10.1 or later.

●Ensure that your Macintosh has the appropriate USB software from Apple.

ENWW

Solve common Macintosh problems 237