Printer pulls from incorrect tray
Cause | Solution |
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The Use Requested Tray option is set to First in the Tray | Change the setting to Exclusively. |
Behavior |
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The media size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the media size for which the tray is configured. |
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The guides in the tray are not against the paper. | Verify that the guides are touching the paper. |
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Media does not feed automatically
Media does not feed automatically
Cause | Solution |
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Manual feed is selected in the software program. | Load tray 1 with media, or, if the media is loaded, touch OK. |
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The correct size media is not loaded. | Load the correct size media. |
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The input tray is empty. | Load media into the input tray. |
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Media from a previous jam has not been completely removed. | Open the MFP and remove any media in the paper path. |
| Closely inspect the fuser area for jams. |
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The media size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the media size for which the tray is configured. |
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The guides in the tray are not against the paper. | Verify that the rear and width media guides are touching the |
| paper. |
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Media does not feed from tray 2, 3, or 4
Media does not feed from tray 2, 3, or 4
Cause | Solution |
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The correct size media is not loaded. | Load the correct size media and verify that the |
| switch is in the correct position. |
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The input tray is empty. | Load media in the input tray. |
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The correct media type for the input tray is not selected in the | From the MFP control panel, select the correct media type for |
MFP control panel. | the input tray. |
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Media from a previous jam has not been completely removed. | Open the MFP and remove any media in the paper path. |
| Closely inspect the fuser area for jams. |
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None of the optional trays appear as input tray options. | The optional trays only display as available if they are installed. |
| Verify that any optional trays are correctly installed. Verify that |
| the printer driver has been configured to recognize the optional |
| trays. |
An optional tray is incorrectly installed.
Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the MFP.
214 Chapter 12 Problem solve | ENWW |