Media does not feed automatically | HP M9050 MFP specs

Printer pulls from incorrect tray

Cause	Solution

The Use Requested Tray option is set to First in the Tray	Change the setting to Exclusively.
Behavior sub-menu of the Device Behavior menu.

The media size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the media size for which the tray is configured.

The guides in the tray are not against the paper.	Verify that the guides are touching the paper.

Media does not feed automatically

Media does not feed automatically

Cause	Solution

Manual feed is selected in the software program.	Load tray 1 with media, or, if the media is loaded, touch OK.

The correct size media is not loaded.	Load the correct size media.

The input tray is empty.	Load media into the input tray.

Media from a previous jam has not been completely removed.	Open the MFP and remove any media in the paper path.
	Closely inspect the fuser area for jams.

The media size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the media size for which the tray is configured.

The guides in the tray are not against the paper.	Verify that the rear and width media guides are touching the
	paper.

Media does not feed from tray 2, 3, or 4

Media does not feed from tray 2, 3, or 4

Cause	Solution

The correct size media is not loaded.	Load the correct size media and verify that the custom-media
	switch is in the correct position.

The input tray is empty.	Load media in the input tray.

The correct media type for the input tray is not selected in the	From the MFP control panel, select the correct media type for
MFP control panel.	the input tray.

Media from a previous jam has not been completely removed.	Open the MFP and remove any media in the paper path.
	Closely inspect the fuser area for jams.

None of the optional trays appear as input tray options.	The optional trays only display as available if they are installed.
	Verify that any optional trays are correctly installed. Verify that
	the printer driver has been configured to recognize the optional
	trays.

An optional tray is incorrectly installed.

Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the MFP.

214 Chapter 12 Problem solve

ENWW

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HP M9050 MFP manual Media does not feed automatically, Media does not feed from tray 2, 3, or

Contents

Page Page HP LaserJet M9040/M9050 MFP Page Table of contents Software for Windows Use the product with Macintosh Connectivity Paper and print mediaPrint tasks Copy Scan and send to e-mail 10 Fax Manage and maintain Problem solve Appendix a Supplies and accessories Appendix B Service and support Appendix C SpecificationsAppendix D Regulatory information 263 Xii Product Basics Product introduction Product features ResolutionFunctions Speed and throughput User interface Language and fontsCopying and sending Print cartridge Output Environmental features Security features Product walkaround 2Product walkaround Output devices Sheet stackerSheet stapler/stacker Multifunction finisher Booklets Bin mailbox Control panel Use the control panel Control-panel layoutData light Ready light Home screen Buttons on the touchscreen Control-panel help systemControl-panel help system on Use the Administration menu Navigate the Administration menu Administration Information Information menu1Information menu Menu item Sub-menu item Values Description Default Job Options menu Default Options for OriginalsAdministration Default Job Options 2Default Options for Originals menu Default Copy Options Administration Default Job Options Default Copy Options3Default Copy Options menu Default Fax Options Administration Default Job Options Default Fax Options4Fax Send menu 5Fax Receive menu Default E-mail Options Administration Default Job Options Default E-mail OptionsDocument File Type Choose the file format for the e-mail Tiff Post Scanned files Default Send to Folder Options Tiff Version Tiff 6.0 default Default Print Options Administration Default Job Options Default Print Options6Default Print Options menu Administration Time/Scheduling Time/Scheduling menu7Time/Scheduling menu Friday Saturday Sunday Sleep Time Monday Tuesday Custom Wednesday Thursday Friday Saturday Sunday Administration Management Management menu8Management menu Initial Setup menu Administration Initial SetupAdministration Initial Setup Networking and I/O Networking and I/O Manual Settings Default IPIPV6 Settings Enable Dhcp Release Manual Settings Use the Manual Settings menu to AddressDHCPV6 Policy Proxy Server Talk Enable Https Required Default For secure, encryptedReset Security Diagnostics Embedded Test Http Test Snmp TestSelect All Tests Data Path Test Ping Test Dest TypeDest IP Packet Size Ping Results Packets SentPackets Received Percent Lost Following protocols IPX/SPX, Novell NetWare AppleTalk, DLC/LLC Fax Setup Administration Initial Setup Fax Setup11Fax Setup menu Fax Send Settings Fax Dial Volume Low default HighError Correction Enabled default Mode Disabled Detect Dial Tone Enabled Dialing Prefix Off defaultBilling Codes Off default Fax Receive Settings Rings To Answer Mail Setup Send Setup menuAdministration Initial Setup E-mail Setup Administration Initial Setup Send Setup Administration Device Behavior Device Behavior menu14Device Behavior menu Scan Ahead Enabled default Auto Print Interrupt EnabledCopy Interrupt Enabled Letterhead Mode Manual Feed Enabled Edge-To-Edge EnabledOverride Disabled default Courier Font Regular default Orientation Portrait default Symbol Set PC-8 defaultForm Length Font Source Administration Print Quality Print Quality menu15Print Quality menu Tray Calibration/Cleaning Create Cleaning Process Cleaning Process button Troubleshooting menu Administration Troubleshooting16Troubleshooting menu Order to test specific paper paths Source All trays Resets menu Service menuAdministration Resets Administration Service Software for Windows Supported operating systems for Windows Supported printer drivers for Windows UPD installation modes HP Universal Print Driver UPDUpd Select the correct printer driver for Windows HP PCL 6 driver description Priority for print settings Change printer-driver settings for Windows Change the default settings for allPrint jobs Settings Click the Device Settings tab Install the Windows software Install Windows software for direct connectionsInstall Windows software for networks Remove software for Windows HP Web Jetadmin Supported utilitiesEmbedded Web server HP Easy Printer Care Supported operating systems Supported browsers HP Jetdirect printer installer for Unix Software for other operating systemsSoftware Linux Use the product with Macintosh Software installation types for Macintosh Install Macintosh software for direct connections USBSoftware for Macintosh Supported operating systems for Macintosh Install Macintosh software for networks Mac OS X V10.3 and laterRendezvous Default Browser Software for Macintosh computersHP Printer Utility IP Printing HP Printer Utility features Open the HP Printer Utility in Mac OS X V10.3From the Printer menu, click Printer Utility Priority for print settings for Macintosh Change printer-driver settings for Macintosh Remove software from Macintosh operating systems Supported utilities for MacintoshEmbedded Web server Use features in the Macintosh printer driver Create and use printing presets in MacintoshResize documents or print on a custom paper size Print a cover Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides of the page duplex printing Set the stapling optionsUse automatic duplex printing Print on both sides manually Use the Services menu Select Device MaintenanceSelect Services on the Web Store jobs Enww Connectivity USB connection 1USB connection Connectivity Auxiliary connection Auxiliary connection port Jetlink Network configuration Configure TCP/IPv4 parametersChange the IP address Set the default gateway Set the subnet mask Configure TCP/IPv6 parameters Disable network protocols optionalDisable IPX/SPX Disable AppleTalk Disable DLC/LLCHP Jetdirect EIO print servers Enww Paper and print media Understand paper and print media use Size Dimensions Tray 1, mailbox Trays 2, 3 Stapler Stacker Supported paper and print media sizes1Supported paper and print media sizes 2Supported envelopes and postcards Enww Custom paper sizes Special paper or print media guidelines Media type Load paper and print media Load tray Load trays 2, 3, Load detectable standard-size paper in trays 2, 3, Enww 9Load trays 2, 3, and 4 6 Load undetectable standard-size paper in trays 2, 3, Load custom media in trays 2, 3, Enww 21Load custom media in trays 2, 3, and 4 6 Configure trays Configure a tray when loading mediaSelect the media by source, type, or size Source Type and Size Select the output bin Stacker or stapler/stacker output binsBin mailbox output bins Multifunction finisher output bins Select an output location PrintingCopying Enww Print tasks Media type and tray loading 1Tray 1 media information2Tray 2 and 3 media information 3Tray 4 media information Heavy 64 g/m2 Heavy glossy Facing up Glossy 64 g/m2 Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality options Set document effects Set document finishing optionsSet product output options Borders , Page order , and Orientation Down list so you can change the setting Set job storage optionsObtain support and product-status information Set advanced printing options Printer Features section. b In the Print All Text as Black Drop-down list, select EnabledChange the number of copies that are printed Option to collate the pages Staple documents Set the stapler at the control panel for printed jobsSet the stapler at the control panel for all copy jobs Set the stapler at the control panel for a single copy job Load staples Load staples in the stapler/stacker Load staples in the multifunction finisher Load staples in the multifunction finisher 4 Enww Cancel a print job Stop the current print job from the control panelStop the current print job from the software program Print on envelopes Load envelopes in tray 16Load envelopes in tray 1 3 Change the fuser levers 19Change the fuser levers 3 Close the left door Print on envelopes from a program Job storage features for print Gain access to the job storage features for printFor Windows For Macintosh Use the proof and hold feature Use the personal job featureCreate a proof and hold job Print the remaining copies of a proof and hold job Use the QuickCopy feature Create a personal jobPrint a personal job Delete a personal job Use the stored job feature Create a QuickCopy jobPrint additional copies of a QuickCopy job Delete a QuickCopy job Create a stored print job Print a stored print jobDelete a stored print job Enww Copy Use the Copy screen Copy screen Set the default copy options Basic copy instructions Copy from the scanner glassCopy from the document feeder Adjust the copy settings Option name Description Copy two-sided documents Copying two-sided documents manuallyCopy two-sided documents automatically Make two-sided copies from one-sided documents Touch 2-sided original, 2-sided output Make one-sided copies from two-sided documentsTouch 2-sided original, 1-sided output Copy mixed-size originals Change the copy-collation setting Copy photos and books Copy a photoCopy a book Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Job storage features for copy Create a stored copy jobPrint a stored copy job Delete a stored copy job Enww Scan and send to e-mail Configure the device to send e-mail Configure e-mail server settingsConfigure the Smtp gateway address Supported protocols Test the Smtp settings Use the Send E-mail screen Perform basic e-mail functions Load documentsSend documents Send a document Use the auto-complete function Use the address book Create a recipient listUse the local address book Add e-mail addresses to the local address book Delete e-mail addresses from the local address book Change e-mail settings for the current job Button DescriptionOriginal Sides Optimize Text Scan to a folder Touch Send to Network Folder Scan to a workflow destination Enww 10 Fax Connect the fax accessory to a phone line Configure and use the fax featuresAnalog fax Analog fax Digital fax Manage and maintain Information pages Menu mapUsage File directory Fax reports Font lists Open the embedded Web server by using a network connection Embedded Web server Sleep mode on Settings tabEmbedded Web server sections Tab or section Tab or section Options Digital Sending tabNetworking tab Other links Close the embedded Web server and reopen it HP Easy Printer Care Supported operating systemsOpen the HP Easy Printer Care software HP Easy Printer Care software sections Section Options Alert Settings link Color Access ControlOverview and Support tabs Supplies Ordering button Use HP Web Jetadmin software Print a cleaning Print a configurationHP Printer Utility for Macintosh Open the HP Printer Utility Order supplies online and use other support features View supplies statusUpload a file to the printer Update the firmware Activate the two-sided printing duplexing modeLock or unlock printer storage devices Save or print stored jobs Configure trays Change network settingsConfiguration Settings list, select Tray Configuration Configuration Settings list, select IP Settings Set up e-mail alerts Configuration Settings list, select E-mail Alerts Security features Secure the embedded Web serverForeign Interface Harness FIH Requirements Enable the FIH portal Disable the FIH portalSecure Disk Erase Authentication Security LockLock the control-panel menus Enww Set the real-time clock Touch Time/Scheduling Touch Date/Time Clean the MFP Clean the MFP hardwareClean the paper path 3Clean the paper path 2 Clean the ADF delivery system Clean the outside of the MFPClean the touchscreen Clean the glass Locate the top and bottom ADF glass strips 16Clean the top ADF glass strip 4 Manage and maintain Clean the ADF rollers 19Clean the ADF rollers 3 20Clean the ADF rollers 4 Locate the rollers Calibrate the scanner Configure alerts Alerts and how to set them upSoftware Information location About the embedded Web server Manage supplies Through HP Web Jetadmin Print cartridge life expectancyCheck the print cartridge life On the MFP control panel Printer maintenance kit Install memory Manage memoryDetermine memory requirements Slot 256 MB 128 MB Total 384 MB 27Install DDR memory DIMMs 5 Enww Verify memory installation Economy settings Set the sleep delaySleep and wake Set the sleep time Economy settings Enww Problem solve Solve problems Troubleshooting checklist Determining Solve MFP problems Situation/Message Solution Control-panel message types Control-panel messages Clear jams Jam locations Clear jams from the duplexer Front door and print-cartridge area Upper bin Clear jams from the input-tray areas Clear jams in tray Clear jams inside the right door Clear jams in trays 2 Clear jams from the output areas Clear jams in the stacker or stapler/stacker Move the output device away from the MFP Open the top cover Clear jams in between the multifunction finisher and the MFP Clear booklet jams in the multifunction finisher 36Clear booklet jams in the multifunction finisher 3 Open the stapler-unit door Clear a staple jam from the multifunction finisher 44Clear a staple jam from the multifunction finisher 4 Remove the staple cartridge 51Clear a staple jam from the multifunction finisher 11 Clear a staple jam from the stapler/stacker 60Clear a staple jam from the stapler/stacker 8 61Clear a staple jam from the stapler/stacker 9 Clear jams in the left door fuser area Clear jams in the 8-bin mailbox Situation Solution Clean the ADF delivery system onSolve repeated jams Supported paper and print media sizes on Media-handling problems Printer feeds multiple sheetsPrinter feeds incorrect page size Printer pulls from incorrect tray Media does not feed automatically Cause Solution Media does not feed from tray 2, 3, or Cause SolutionMedia does not feed automatically Media does not feed from tray 2, 3, or Transparencies will not feed Cause Solution Envelopes jam or will not feed in the MFP Cause SolutionTransparencies will not feed Envelopes jam or will not feed in the MFP Output is curled or wrinkled Cause Solution Output is curled or wrinkledPrinter will not duplex or duplexes incorrectly Solve print-quality problems Print-quality problems associated with mediaPrint-quality problems associated with the environment Print-quality problems associated with jams Light print partial Light print entire Specks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed characters Skew Curl or wave Wrinkles or creases Vertical white lines Tire tracksWhite spots on black Scattered lines Blurred print Random image repetition 88Random image repetition 1 Solve fax problems Solve copy problems Prevent copy problemsImage problems Problem Cause Solution Media-handling problems Copy and then touch Optimize Text Picture. Select TextQuality menu on page 42 or use long Print Qualitysubmenu, touch Set Quality menu onSee Calibrate the scanner See Load paper and print media Performance problems Solve e-mail problems Validate the Smtp gateway addressValidate the Ldap gateway address Solve network connectivity problems Solve network printing problemsVerify communication over the network Solve network connectivity problems Solve common Macintosh problems 1Problems with Mac OS Cause Solution Software troubleshootingPrint queue might be stopped Hardware troubleshooting Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP Easy Printer Care software Part numbers Type of item Description or use Order numberPaper handling Printing supplies Accessories One fuser assemblyCable and interface Enhanced EIO Cards HP Jetdirect Connectivity J4135A Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Online Services HP service agreementsHP Customer Care HP support and information for Macintosh computers Enww Specifications Physical specifications Table C-2Dimensions with all doors and trays fully openedModel Height Depth Width Weight Model Height Depth Width Electrical specifications Table C-3Power requirementsTable C-4Power consumption average, in watts1 Specification Volt models Table C-5Sound power level1 Acoustic emissionsOperating environment Table C-6Sound pressure level1 Regulatory information FCC regulations Environmental product stewardship program HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Paper Non-US returns Material restrictions HP LaserJet M9040 and HP LaserJet M9050 device Material Safety Data Sheet Msds For more information Laser safety Country/region specific statementsDeclaration of Conformity Declaration of Conformity Canadian DOC regulations Luokan 1 laserlaite Varoitus Symbols/Numerics Index MFP Enww Enww Macintosh Msds Enww Quality FIH Size, copy Enww Enww