Problem

Cause

Solution

 

 

 

Print is crooked or misaligned on the page.

The media guides might be incorrectly adjusted.

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.

 

The scanner might require a calibration.

Perform a tray alignment and then

 

 

calibrate the scanner.

 

 

● Perform a tray alignment by

 

 

opening the Administration menu at

 

 

the device control panel. On the

 

 

Print Qualitysubmenu, touch Set

 

 

Registration. Choose a tray under

 

 

Source and then run a test page.

 

 

For more information, see Print

 

 

Quality menu on page 42.

 

 

● See Calibrate the scanner

 

 

on page 177 for information about

 

 

calibrating the scanner.

 

 

 

More than one sheet feeds at one time.

The media tray might be overloaded.

Remove some of the media from the tray.

 

 

See Load paper and print media

 

 

on page 85.

 

 

 

 

The media might be wrinkled, folded, or

Verify that the media is not wrinkled,

 

damaged.

folded, or damaged. Try printing on

 

 

media from a new or different package.

 

 

 

The device does not pull media from a

The device might be in manual feed

● If Manual Feed appears on the

media tray.

mode.

control-panel display, press OK to

 

 

print the job.

 

 

● Verify that the device is not in

 

 

manual feed mode, and then print

 

 

your job again.

 

 

 

 

The pickup roller might be dirty or

Contact HP Customer Care. See

 

damaged.

HP Customer Care on page 246 or the

 

 

support flyer that came in the device box.

 

 

 

 

The paper-length adjustment control in

Adjust the paper-length adjustment

 

the tray is set at a length that is greater

control to the correct length.

 

than the media size.

 

 

 

 

ENWW

Solve copy problems 231