![](/images/backgrounds/292384/hp-laserjet-m9050-mfp-users-manual-545221205x1.png)
Determining Solve MFP problems
Situation/Message | Solution |
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The | Make sure that the MFP power is on. Press all the keys to see |
running. | if one is stuck. Contact your |
| representative if these steps do not work. |
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The MFP is turned on, but the internal fans are not running. | Make sure that the line voltage is correct for the MFP power |
| configuration. (See the label on the back of the device for |
| voltage requirements.) If you are using a power strip and its |
| voltage is not within specification, plug the MFP directly into |
| the power receptacle. |
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The MFP voltage is not correct. | Make sure that the line voltage is in the correct range. (See the |
| label on the back of the device for voltage requirements.) |
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Messages appear on the | |
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Print media is jammed in the MFP. | Check for jams. For more information, see Clear jams |
| |
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The | Reconfigure the |
unfamiliar characters. | Turn the MFP off and then on. |
| |
| Administration > Device Behavior > Language |
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An error occurs during a Digital Send job. Job failed. | The MFP experienced an error during the digital sending job. |
| The administrator should check on the status of the SMTP |
| server. See Solve |
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The | Reduce the size of the |
attachment is too large. | maximum attachment size. Set the maximum attachment size |
| on the Digital Sending tab of the embedded Web server. See |
| |
| Try using a different file format or sending the document a few |
| pages at a time. |
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A network connection is required for digital sending | The MFP cannot find a network connection. The administrator |
| should check to see if the MFP is connected to the network. |
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ENWW | Determining Solve MFP problems 191 |