Determining Solve MFP problems

Situation/Message

Solution

 

 

The control-panel display is blank, and internal fans are not

Make sure that the MFP power is on. Press all the keys to see

running.

if one is stuck. Contact your HP-authorized service

 

representative if these steps do not work.

 

 

The MFP is turned on, but the internal fans are not running.

Make sure that the line voltage is correct for the MFP power

 

configuration. (See the label on the back of the device for

 

voltage requirements.) If you are using a power strip and its

 

voltage is not within specification, plug the MFP directly into

 

the power receptacle.

 

 

The MFP voltage is not correct.

Make sure that the line voltage is in the correct range. (See the

 

label on the back of the device for voltage requirements.)

 

 

Messages appear on the control-panel display.

See Control-panel messages on page 193.

 

 

Print media is jammed in the MFP.

Check for jams. For more information, see Clear jams

 

on page 194.

 

 

The control-panel display shows the wrong language or

Reconfigure the control-panel display language.

unfamiliar characters.

Turn the MFP off and then on.

 

 

Administration > Device Behavior > Language

 

 

An error occurs during a Digital Send job. Job failed.

The MFP experienced an error during the digital sending job.

 

The administrator should check on the status of the SMTP

 

server. See Solve e-mail problems on page 233.

 

 

The e-mail gateway could not accept the job because the

Reduce the size of the e-mail attachment by setting the

attachment is too large.

maximum attachment size. Set the maximum attachment size

 

on the Digital Sending tab of the embedded Web server. See

 

Embedded Web server on page 152.

 

Try using a different file format or sending the document a few

 

pages at a time.

 

 

A network connection is required for digital sending

The MFP cannot find a network connection. The administrator

 

should check to see if the MFP is connected to the network.

 

See Solve network connectivity problems on page 234.

 

 

ENWW

Determining Solve MFP problems 191