HP M9050 MFP manual Determining Solve MFP problems, Situation/Message Solution

Determining Solve MFP problems

Situation/Message	Solution
The control-panel display is blank, and internal fans are not	Make sure that the MFP power is on. Press all the keys to see
running.	if one is stuck. Contact your HP-authorized service
	representative if these steps do not work.
The MFP is turned on, but the internal fans are not running.	Make sure that the line voltage is correct for the MFP power
	configuration. (See the label on the back of the device for
	voltage requirements.) If you are using a power strip and its
	voltage is not within specification, plug the MFP directly into
	the power receptacle.
The MFP voltage is not correct.	Make sure that the line voltage is in the correct range. (See the
	label on the back of the device for voltage requirements.)
Messages appear on the control-panel display.	See Control-panel messages on page 193.
Print media is jammed in the MFP.	Check for jams. For more information, see Clear jams
	on page 194.
The control-panel display shows the wrong language or	Reconfigure the control-panel display language.
unfamiliar characters.	Turn the MFP off and then on.
	Administration > Device Behavior > Language
An error occurs during a Digital Send job. Job failed.	The MFP experienced an error during the digital sending job.
	The administrator should check on the status of the SMTP
	server. See Solve e-mail problems on page 233.
The e-mail gateway could not accept the job because the	Reduce the size of the e-mail attachment by setting the
attachment is too large.	maximum attachment size. Set the maximum attachment size
	on the Digital Sending tab of the embedded Web server. See
	Embedded Web server on page 152.
	Try using a different file format or sending the document a few
	pages at a time.
A network connection is required for digital sending	The MFP cannot find a network connection. The administrator
	should check to see if the MFP is connected to the network.
	See Solve network connectivity problems on page 234.

ENWW Determining Solve MFP problems 191