See “Temporarily disable Norton Personal Firewall” on page 47.
Troubleshooting Norton Personal Firewall 113
Troubleshoot Norton Personal Firewall problems
If you need to view the site, disable Norton Personal Firewall and try the Web site again. Keep in mind that when you disable Norton Personal Firewall, your computer may be vulnerable to Internet attacks.
If you cannot connect to a Web site with Norton Personal Firewall disabled, there might be a problem with the Internet or your Internet service provider.
Problem | Solution |
|
|
It could be Cookie | Many Web sites require that cookies be enabled on your |
Blocking | computer to display correctly. |
| See “Change the Cookie Blocking setting” on page 93. |
|
|
It could be a | A firewall rule might be blocking the Web site. When this |
firewall rule | happens, you will usually see a message saying that you |
| could not connect. |
| See “Customize firewall protection” on page 72. |
|
|
It could be Ad | Sometimes blocking advertisements on the Internet prevents |
Blocking | an entire Web site from appearing in your browser. |
| See “Blocking Internet advertisements” on page 95. |
|
|
It could be ActiveX | Some Web sites display only ActiveX controls or Java applets. |
or Java blocking | If you are blocking them, nothing appears on these sites. |
| See “Change individual security settings” on page 73. |
|
|
It could be Flash | Some Web sites use Macromedia Flash to create interactive |
blocking | front pages. If you are blocking Flash, nothing appears on |
| these sites. |
| See “Enable or disable Flash blocking” on page 98. |
|
|
Why can’t I post information online?
See “Identify private information to protect” on page 89.
If you are unable to post information to a Web site, it may be because Privacy Control is blocking the information. Check the Private Information list in the Privacy window to see if the information that you are trying to enter is being blocked.
Why did an email message I sent never arrive?
If you choose to block an email message containing private information, Norton Personal Firewall immediately deletes the email message. Your email program will indicate that the message was sent, but the recipient will not receive it.
