Service and support solutions | HP Norton Personal Firewall 2003

Service and support solutions

The Service & Support Web site at http://service.symantec.com supports Symantec products. Customer Service helps with nontechnical issues such as orders, upgrades, replacements, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec products.

Methods of technical support and customer service can vary by region. For information on support offerings in your region, check the appropriate Web site listed in the sections that follow.

If you received this product when you purchased your computer, your computer manufacturer may be responsible for providing your support.

Customer service

The Service & Support Web site at http://service.symantec.com tells you how to:

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Subscribe to Symantec newsletters.

Locate resellers and consultants in your area.

Replace defective CD-ROMs and manuals.

Update your product registration.

Find out about orders, returns, or a rebate status.

Access Customer Service FAQs.

Post a question to a Customer Service representative.

Obtain product information, literature, or trialware.

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HP Norton Personal Firewall 2003 manual Service and support solutions, Customer service

Contents

User’s Guide Norton Personal Firewall User’s Guide Symantec License and Warranty Disclaimer of Damages Contents Chapter Norton Personal Firewall basics Chapter Controlling access to protected computers Chapter Protecting your privacy Appendix Troubleshooting Norton Personal Firewall Contents Responding to emergencies If you think your computer is under attackTo block and investigate an attack Action Description Recover from an emergency Prevent future problems Prevent future problems What’s new in Norton Personal Firewall About Norton Personal Firewall Norton Personal Firewall features About Norton Personal Firewall Norton Personal Firewall features include System requirements Installing Norton Personal Firewall Requirements Supported email clients If you’re using Windows XP Before installationSupported instant messenger clients Prepare your computer Install Norton Personal Firewall To disable the Windows XP firewallTo install Norton Personal Firewall Install Norton Personal Firewall Click Next Register your software If the opening screen does not appearTo register your software Register your software Register your software Set up Home Networking After installationRestart your computer Use the Security Assistant To set up Home Networking Set up Program Control To set up Program Control Set up Privacy Control To set up Privacy Control Set up Password Protection To protect Norton Personal Firewall options with a password If you have Norton SystemWorks installedTo open Norton Personal Firewall from Norton SystemWorks To open Norton SystemWorks from Norton Personal Firewall If you need to uninstall Norton Personal Firewall To uninstall Norton Personal FirewallTo uninstall LiveReg and LiveUpdate Access Norton Personal Firewall To access Norton Personal FirewallNorton Personal Firewall basics To use the Norton Personal Firewall system tray menu Access Norton Personal Firewall from the system tray Access Norton Personal Firewall protection features To change settings for individual featuresWork with Norton Personal Firewall Use the Security Monitor To view the Security MonitorTo view the Security Center Respond to Norton Personal Firewall alerts Select a task with the Security MonitorLearn more with the Alert Assistant Adjust the Alerting Level To adjust the Alerting LevelTo use the Alert Assistant To view or hide Alert Tracker Use Alert Tracker To review recent Alert Tracker messages Check your computer’s vulnerability to attackTo move Alert Tracker To hide Alert Tracker from the system tray menu To get more information about an at-risk area Identify the source of communicationsTo trace a connection attempt from Statistics To trace a connection attempt from the Log Viewer Stop Internet communication with Block Traffic Customize Norton Personal Firewall About LiveUpdate optionsAbout General options About Firewall options Password-protect options About Web Content optionsAbout Email options Reset options password Temporarily disable Norton Personal FirewallTo reset your Norton Personal Firewall options password To temporarily disable Norton Personal Firewall To access Help To disable a protection featureFor more information Look up glossary terms Use online Help Readme file and Release Notes To access window or dialog box HelpWindow and dialog box Help To read the Readme file To read the Release Notes To install Adobe Acrobat Reader About Norton Personal Firewall on the Web To access the Symantec Web site in your browserExplore online tutorials To read the User’s Guide from your hard disk To subscribe to the Symantec Security Response newsletter Subscribe to the Symantec Security Response newsletter About program updates Keeping current with LiveUpdate About your subscription About protection updates If you run LiveUpdate on an internal network When you should updateRequest an update alert To request an update alert Obtain updates using LiveUpdate If you can’t use LiveUpdateSet LiveUpdate to Interactive or Express mode To obtain updates from the Symantec Web site Turn off Express mode To set LiveUpdate to Interactive or Express modeTo turn off Express mode Notify me To disable Automatic LiveUpdate Run LiveUpdate automatically Connect to a network Control how people use your computer Enable file and printer sharing To enable file and printer sharingOrganize computers into network zones To open the Home Network Wizard from the Security Monitor To open the Home Network Wizard from the Security Center Identify computers to Norton Personal Firewall To manually add computers to zonesTo remove computers from zones Find a computer’s IP address To find an IP address with IpconfigSpecify an individual computer To find an IP address with Winipcfg To specify computers using a network address Specify computers using a network addressSpecify a range of computers If you use Dhcp Control how outside users access your network Control how users access the InternetIf you access the Internet via a cable or DSL router If multiple computers share a single Internet connection PGP If you run a Virtual Private Network Guarding against intrusion attempts Intrusion Detection analyzes communications Norton Personal Firewall monitors communications Visual Tracking locates attackers Customize firewall protection Change the Security Level sliderTo change the Security Level slider To change individual security settings Change individual security settings Click Custom Level To reset security settings to defaults Reset security settings to defaultsCustomize firewall rules How firewall rules are processed Create new firewall rules Enable Automatic Program Control To enable Automatic Program Control Scan for Internet-enabled programs To add a program to Program Control Manually add a program to Program Control To change Program Control settings Change Program Control settings Manually add a firewall rule To add a General RuleTo add a Trojan Horse Rule Write a firewall rule To add a Program RuleTo write a firewall rule TCP UDP Select the ports the rule should monitor. Your options are Change an existing firewall rule Temporarily disable a firewall rule Change the order of firewall rulesRemove a firewall rule Customize Intrusion Detection Reset firewall rules to the default settingsExclude specific network activity from being monitored To remove a firewall rule To include attack signatures To enable or disable AutoBlock Enable or disable AutoBlockUnblock computers To unblock computers currently blocked by AutoBlock Restrict a blocked computer Exclude computers from AutoBlockTo exclude specific computers from AutoBlock To restrict a blocked computer Identify private information to protect Protecting your privacy Privacy Control and SSL Add private informationTo add private information Modify or remove private information Customize Privacy ControlSet the Privacy Level To modify or remove private information Change the Private Information setting Adjust individual Privacy Control settingsTo change the Private Information setting To set the Privacy Level To change the Cookie Blocking setting Change the Cookie Blocking setting Enable or disable Browser Privacy Disable or enable secure Web connectionsTo enable or disable Browser Privacy Blocking by dimensions Blocking Internet advertisementsHow Ad Blocking works Enable or disable Ad Blocking To enable or disable Ad BlockingBlocking by location To enable or disable Popup Window Blocking Enable or disable Popup Window Blocking To enable or disable Flash blocking Enable or disable Flash blockingUse the Ad Trashcan To use the Ad Trashcan Click Open the Ad Trashcan. The Ad Trashcan window appears Use text strings to identify ads to block or permit How to identify Ad Blocking strings Add an Ad Blocking stringTo add an Ad Blocking string To modify or remove an Ad Blocking string Modify or remove an Ad Blocking string Use text strings to identify ads to block or permit Monitoring Norton Personal Firewall To view the Status & Settings window View the Status & Settings windowView the Statistics window To view the Statistics window Reset information in the Statistics window To reset information in the Statistics windowReview detailed statistics Reset detailed statistics counters To reset countersTo review detailed statistics View Norton Personal Firewall Logs To view the logs View the logs Clear the logs Refresh the logs To change the size of a log Change the size of the logs To explore the Symantec service and support Web site Troubleshooting Norton Personal Firewall Troubleshoot Norton Personal Firewall problems What is wrong with this Web site?To search the Symantec service and support Web site Why did an email message I sent never arrive? Why can’t I post information online? To make your NetBIOS name visible Why can’t I connect to the Internet via my cable modem? To allow ISP port scans How can a Web site get my browser information? Troubleshoot Norton Personal Firewall problems About the Internet How information is transmitted over the Internet 119 About UDP How Web information is located on the InternetAbout Icmp About Igmp Understanding URLs Requesting a How ports identify programs on servers How ports identify programs on servers Well-known ports How computers are identified on the Internet 124 About the Internet Understanding Internet risks Risks from hackersProcess of a hacker attack Information gathering Privilege escalation Initial access Covering tracks Risks from active content Restricting access to programs Risks from inappropriate content and activitiesRisks to your privacy Blocking site and newsgroup categories Blocking cookies Understanding cookiesGood cookies Bad cookies Tracking Internet use Risks from Trojan horses and viruses Likelihood of being attacked Glossary Domain Download IP Internet Protocol IP address Internet Protocol address Network address Operating system Glossary Web Web site World Wide Web WWW Glossary Customer service Service and support solutions Technical support Subscription policySupport for old and dis versions Service and support offices Worldwide service and support Service and support solutions Index Index Index Index Index 150 Index Norton Personal Firewall