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HP Norton Personal Firewall 2003 manual Troubleshoot Norton Personal Firewall problems

Models: Norton Personal Firewall 2003

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116Troubleshooting Norton Personal Firewall

Troubleshoot Norton Personal Firewall problems

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HP Norton Personal Firewall 2003 manual Troubleshoot Norton Personal Firewall problems

Contents

User’s Guide Norton Personal Firewall User’s Guide Symantec License and Warranty Disclaimer of Damages Contents Chapter Norton Personal Firewall basics Chapter Controlling access to protected computers Chapter Protecting your privacy Appendix Troubleshooting Norton Personal Firewall Contents To block and investigate an attack Responding to emergenciesIf you think your computer is under attack Recover from an emergency Action DescriptionPrevent future problems Prevent future problems About Norton Personal Firewall What’s new in Norton Personal FirewallNorton Personal Firewall features About Norton Personal Firewall Norton Personal Firewall features include Installing Norton Personal Firewall System requirementsSupported email clients RequirementsBefore installation If you’re using Windows XPSupported instant messenger clients Prepare your computerTo install Norton Personal Firewall Install Norton Personal FirewallTo disable the Windows XP firewall Install Norton Personal Firewall Click Next To register your software Register your softwareIf the opening screen does not appear Register your software Register your software After installation Set up Home NetworkingRestart your computer Use the Security AssistantSet up Program Control To set up Home NetworkingTo set up Program Control Set up Privacy Control Set up Password Protection To set up Privacy ControlIf you have Norton SystemWorks installed To protect Norton Personal Firewall options with a passwordTo open Norton Personal Firewall from Norton SystemWorks To open Norton SystemWorks from Norton Personal FirewallTo uninstall LiveReg and LiveUpdate If you need to uninstall Norton Personal FirewallTo uninstall Norton Personal Firewall Norton Personal Firewall basics Access Norton Personal FirewallTo access Norton Personal Firewall Access Norton Personal Firewall from the system tray To use the Norton Personal Firewall system tray menuWork with Norton Personal Firewall Access Norton Personal Firewall protection featuresTo change settings for individual features To view the Security Center Use the Security MonitorTo view the Security Monitor Learn more with the Alert Assistant Respond to Norton Personal Firewall alertsSelect a task with the Security Monitor To use the Alert Assistant Adjust the Alerting LevelTo adjust the Alerting Level Use Alert Tracker To view or hide Alert TrackerCheck your computer’s vulnerability to attack To review recent Alert Tracker messagesTo move Alert Tracker To hide Alert Tracker from the system tray menuIdentify the source of communications To get more information about an at-risk areaTo trace a connection attempt from Statistics To trace a connection attempt from the Log ViewerStop Internet communication with Block Traffic About LiveUpdate options Customize Norton Personal FirewallAbout General options About Firewall optionsAbout Email options Password-protect optionsAbout Web Content options Temporarily disable Norton Personal Firewall Reset options passwordTo reset your Norton Personal Firewall options password To temporarily disable Norton Personal FirewallTo disable a protection feature To access HelpFor more information Look up glossary terms Use online HelpTo access window or dialog box Help Readme file and Release NotesWindow and dialog box Help To read the Readme fileTo install Adobe Acrobat Reader To read the Release NotesTo access the Symantec Web site in your browser About Norton Personal Firewall on the WebExplore online tutorials To read the User’s Guide from your hard diskSubscribe to the Symantec Security Response newsletter To subscribe to the Symantec Security Response newsletterKeeping current with LiveUpdate About program updatesAbout protection updates About your subscriptionWhen you should update If you run LiveUpdate on an internal networkRequest an update alert To request an update alertIf you can’t use LiveUpdate Obtain updates using LiveUpdateSet LiveUpdate to Interactive or Express mode To obtain updates from the Symantec Web siteTo turn off Express mode Turn off Express modeTo set LiveUpdate to Interactive or Express mode Notify me To disable Automatic LiveUpdate Run LiveUpdate automatically Control how people use your computer Connect to a networkOrganize computers into network zones Enable file and printer sharingTo enable file and printer sharing To open the Home Network Wizard from the Security Center To open the Home Network Wizard from the Security MonitorTo remove computers from zones Identify computers to Norton Personal FirewallTo manually add computers to zones To find an IP address with Ipconfig Find a computer’s IP addressSpecify an individual computer To find an IP address with WinipcfgSpecify computers using a network address To specify computers using a network addressSpecify a range of computers If you use DhcpControl how users access the Internet Control how outside users access your networkIf you access the Internet via a cable or DSL router If multiple computers share a single Internet connectionIf you run a Virtual Private Network PGPGuarding against intrusion attempts Norton Personal Firewall monitors communications Intrusion Detection analyzes communicationsVisual Tracking locates attackers To change the Security Level slider Customize firewall protectionChange the Security Level slider Change individual security settings To change individual security settingsClick Custom Level Reset security settings to defaults To reset security settings to defaultsCustomize firewall rules How firewall rules are processedEnable Automatic Program Control Create new firewall rulesScan for Internet-enabled programs To enable Automatic Program ControlManually add a program to Program Control To add a program to Program ControlChange Program Control settings To change Program Control settingsTo add a Trojan Horse Rule Manually add a firewall ruleTo add a General Rule To write a firewall rule Write a firewall ruleTo add a Program Rule TCP UDP Change an existing firewall rule Select the ports the rule should monitor. Your options areRemove a firewall rule Temporarily disable a firewall ruleChange the order of firewall rules Reset firewall rules to the default settings Customize Intrusion DetectionExclude specific network activity from being monitored To remove a firewall ruleTo include attack signatures Enable or disable AutoBlock To enable or disable AutoBlockUnblock computers To unblock computers currently blocked by AutoBlockExclude computers from AutoBlock Restrict a blocked computerTo exclude specific computers from AutoBlock To restrict a blocked computerProtecting your privacy Identify private information to protectTo add private information Privacy Control and SSLAdd private information Customize Privacy Control Modify or remove private informationSet the Privacy Level To modify or remove private informationAdjust individual Privacy Control settings Change the Private Information settingTo change the Private Information setting To set the Privacy LevelChange the Cookie Blocking setting To change the Cookie Blocking settingTo enable or disable Browser Privacy Enable or disable Browser PrivacyDisable or enable secure Web connections How Ad Blocking works Blocking by dimensionsBlocking Internet advertisements Blocking by location Enable or disable Ad BlockingTo enable or disable Ad Blocking Enable or disable Popup Window Blocking To enable or disable Popup Window BlockingEnable or disable Flash blocking To enable or disable Flash blockingUse the Ad Trashcan To use the Ad TrashcanUse text strings to identify ads to block or permit Click Open the Ad Trashcan. The Ad Trashcan window appearsTo add an Ad Blocking string How to identify Ad Blocking stringsAdd an Ad Blocking string Modify or remove an Ad Blocking string To modify or remove an Ad Blocking stringUse text strings to identify ads to block or permit Monitoring Norton Personal Firewall View the Status & Settings window To view the Status & Settings windowView the Statistics window To view the Statistics windowReview detailed statistics Reset information in the Statistics windowTo reset information in the Statistics window To review detailed statistics Reset detailed statistics countersTo reset counters View Norton Personal Firewall Logs View the logs To view the logsRefresh the logs Clear the logsChange the size of the logs To change the size of a logTroubleshooting Norton Personal Firewall To explore the Symantec service and support Web siteTo search the Symantec service and support Web site Troubleshoot Norton Personal Firewall problemsWhat is wrong with this Web site? Why can’t I post information online? Why did an email message I sent never arrive?Why can’t I connect to the Internet via my cable modem? To make your NetBIOS name visibleHow can a Web site get my browser information? To allow ISP port scansTroubleshoot Norton Personal Firewall problems About the Internet How information is transmitted over the Internet 119 How Web information is located on the Internet About UDPAbout Icmp About IgmpRequesting a Understanding URLsHow ports identify programs on servers How ports identify programs on serversHow computers are identified on the Internet Well-known ports124 About the Internet Process of a hacker attack Understanding Internet risksRisks from hackers Information gathering Initial access Privilege escalationRisks from active content Covering tracksRisks from inappropriate content and activities Restricting access to programsRisks to your privacy Blocking site and newsgroup categoriesUnderstanding cookies Blocking cookiesGood cookies Bad cookiesRisks from Trojan horses and viruses Tracking Internet useLikelihood of being attacked Glossary Domain Download IP Internet Protocol IP address Internet Protocol address Network address Operating system Glossary Web Web site World Wide Web WWW Glossary Service and support solutions Customer serviceSupport for old and dis versions Technical supportSubscription policy Worldwide service and support Service and support officesService and support solutions Index Index Index Index Index 150 Index Norton Personal Firewall