Norton™ Personal FirewallCD Replacement Form

CD REPLACEMENT: After your 60-Day Limited Warranty, if your CD becomes unusable, fill out and return 1) this form, 2) your damaged CD, and 3) your payment (see pricing below, add sales tax if applicable), to the address below to receive replacement CD. DURING THE 60- DAY LIMITED WARRANTY PERIOD, THIS SERVICE IS FREE. You must be a registered customer in order to receive CD replacements.

If your Symantec product was installed on your computer when you purchased it, contact your hardware manufacturer for CD replacement information.

FOR CD REPLACEMENT

Please send me: ___ CD Replacement

Name ________________________________________________________________________________________________

Company Name ________________________________________________________________________________________

Street Address (No P.O. Boxes, Please) _____________________________________________________________________

City _______________________________________________________State _______ Zip/Postal Code _________________

Country* ________________________________________ Daytime Phone _______________________________________

Software Purchase Date _________________________________________________________________________________

*This offer limited to U.S., Canada, and Mexico. Outside North America, contact your local Symantec office or distributor.

Briefly describe the problem: _____________________________________________________________________________

CD Replacement Price

$ 10.00

Sales Tax (See Table)

______

Shipping & Handling

$ 9.95

TOTAL DUE

______

SALES TAX TABLE: AZ (5%), CA (7.25%), CO (3%), CT (6%), DC (5.75%), FL (6%), GA (4%), IA (5%), IL (6.25%), IN (5%), KS (4.9%), LA (4%), MA (5%), MD (5%), ME (6%), MI (6%), MN (6.5%), MO (4.225%), NC (6%), NJ (6%), NY (4%), OH (5%), OK (4.5%), PA (6%), SC (5%), TN (6%), TX (6.25%), VA (4.5%), WA (6.5%), WI (5%).

Please add local sales tax (as well as state sales tax) in AZ, CA, FL, GA, MO, NY, OH, OK, SC, TN, TX, WA, WI.

FORM OF PAYMENT ** (CHECK ONE):

___ Check (Payable to Symantec) Amount Enclosed $ ___________ Visa __ Mastercard __ AMEX

Credit Card Number ___________________________________________________________________ Expires __________

Name on Card (please print) _________________________________ Signature ___________________________________

**U.S. Dollars. Payment must be made in U.S. dollars drawn on a U.S. bank.

MAIL YOUR CD REPLACEMENT ORDER TO:

Symantec Corporation Attention: Order Processing 555 International Way

Springfield, OR 97477 (800) 441-7234

Please allow 2-3 weeks for delivery within the U.S.

Symantec and Norton Personal Firewall are trademarks of Symantec Corporation. Other brands and products are trademarks of their respective holder/s.

© 2002 Symantec Corporation. All rights reserved. Printed in the U.S.A.