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Service and support solutions
For upgrade orders, visit the Symantec Store at:
http://www.symantecstore.com
Technical support
Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products:
1Online Service and Support
Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. You can also post a question to an online Technical Support representative.
1PriorityCare telephone support
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Support for old and discontinued versions
When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the Service & Support Web site at:
http://service.symantec.com
Subscription policy
If your Symantec product includes virus, firewall, or Web content protection, you may be entitled to receive updates via LiveUpdate. Subscription length varies by Symantec product.
After your initial subscription ends, you must renew it before you can update your virus, firewall, or Web content protection. Without these updates, you will be vulnerable to attacks.
When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Simply follow the instructions on the screen.