1.6Installation and Support Services
The initial installation of the Utility Meter cannot be implemented by the customer. An installation service (either HP part number HA113A1 Option 57B for PPU or HA113A1 Option 57U for URS) is required for Utility Meter installation. An HP services representative installs the Utility Meter by using both the Service Delivery Guide (SDG) and the Utility Meter User’s Guide (this guide).
However, customers can upgrade, reconfigure, and reinstall the Utility Meter software. For details of installing the Utility Meter software, see Chapter 2: “Installing and Configuring the Utility Meter Software”.
Hardware maintenance is covered by the standard warranty that comes with the HP Integrity or HP 9000 server. Software support is delivered by the local country's HP Response Center.
1.7 Data Sent to HP
Usage data flows from UPS computing resources (PPU partitions and URS disk arrays) to the Utility Meter. The Utility Meter encrypts the data and transmits it over the Internet to HP. No usage data, invoices, or other potentially sensitive information ever flows from HP into your Utility Meter, PPU partitions, or URS devices.
1.8 Missing Usage Reports
IMPORTANT: HP recommends an email address is configured (and monitored) as the Utility Meter's system contact. This ensures that notification email is sent to the designated Utility Meter's system contacts in case HP does not receive PPU or URS usage reports from the Utility Meter.
An email alias or distribution list, which can contain more than one person's email address, is recommended so that the email alias is controlled independently from the Utility Meter's configuration data. Only the meter email is currently being used. Other email addresses loaded into the meter tied to devices or partitions being monitored by the meter, are NOT currently being used and can be ignored. Use an email alias with a small number of contacts. For details of configuring a Utility Meter system contact, see Configuring the Utility Meter Parameters.
PPU and URS usage reports are written to the /var/opt/meter/sent directory. The Utility Meter system retains the last 90 days of usage reports. For a complete history of your usage reports, go to the Utility Pricing Solutions (UPS) Web portal. (For details of the UPS portal, see Utility Pricing Solutions Web Portal.)
HP computes the average system usage every day. If on any given day usage data was collected for a minimum of 23/24 percent of the time the meter was running, the PPU or URS computing resources are considered to have sufficient usage data to compute the daily average. If HP does not receive sufficient data, the missing data rule is triggered.
Depending on the type of HP Utility contract (PPU or URS), the following usage is billed:
•PPU — The missing data rule is based on the
•URS — The missing data rule is based on the
If, for whatever reason, HP does not receive PPU or URS usage data for two consecutive days, the Utility Meter system contact is notified through email and HP applies the missing data rule to derive usage for the PPU or URS computing resources with missing usage data.
You can use the Utility Pricing Solutions Portal (http://www.hp.com/go/payperuse) to determine whether HP is receiving usage data or if the missing data rule has been applied to derive data.
IMPORTANT: It is imperative that the customer work with HP to repair any communications breakdown so that an accurate invoice is delivered to the customer.
Most often a problem occurs after one of the following situations:1.6 Installation and Support Services 21