•Is not installed on the Utility Meter.

•Is not the correct version (5.1).

•Has not been configured correctly.

For details of verifying HP SIM, see Verifying the Correct Version of HP SIM is Installed.

•The PPU WBEM Partition/Server has a problem. If the PPU WBEM Partition/Server is not reporting data, the reason could be one or more of the following:

•The PPU WBEM Partition/Server is turned off.

•The PPU WBEM Partition/Server has never been turned on.

•The PPU WBEM Partition/Server is at the end of its lease agreement and a proper shutdown was not performed.

For details to verify a PPU WBEM Partition/Server is correctly configured, see Verifying a PPU Partition.

•The PPU Agent software on the partition has a problem. If all the PPU partitions are not reporting data, the reason could be one or more of the following:

•The PPU system or partition is turned off.

•The PPU system or partition has never been turned on.

•The PPU system is at the end of its lease agreement and a proper shutdown was not performed.

•The appropriate PPU Agent software command was not executed correctly from each PPU partition.

For details to verify a PPU partition is correctly configured, see Verifying a PPU Partition. For more detailed information about PPU partitions and the Utility Pricing Solutions Web portal, refer to the HP Pay per use (PPU) User’s Guide at: http://docs.hp.com/en/netsys.html#Utility Pricing Solutions.

•Communication fails between the PPU partition and the Utility Meter. The traffic between the PPU partition and the Utility Meter runs over port 5989 (WBEM over HTTPS). This port needs to be open on a firewall that is between the partition and the Utility Meter. If one meter is used for multiple sites or partitions, port 5989 must be open on the firewalls interconnecting the sites. There cannot be a proxy server between a partition and the Utility Meter. There can be a proxy server between the Utility Meter and HP for HTTPS traffic. Communication failures can occur if the network has been reconfigured. Ask the network specialist if the networking configuration of the subnet for the Utility Meter and the PPU partitions has been changed.

•Communication fails between the Utility Meter and HP. The usage-data transport method (HTTPS or email) to HP may have failed. Ask the network specialist if the networks, proxy servers, and/or firewalls were inadvertently altered causing usage data to stop. If the data transport method is set to HTTPS, ensure that port 443 on the customer’s firewall is open for traffic between the IP address of the Utility Meter and 15.217.96.63, which is the IP address of the host receiving the Usage Reports. For information on testing the connection for HTTPS or email, see Verifying Connectivity from the Utility Meter to HP.

•The PPU/URS backend systems at HP are down or they are not accepting the usage data. The HP PPU/URS Web application receiving the usage data may have a problem. This problem should be temporary and HP personnel are probably working on resolving this problem.

5.2Utility Meter Software

Here are suggestions for evaluating the Utility Meter software on the Utility Meter hardware.

•Ensure you have the correct Utility Meter software by executing the following swlist command.

NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA” with “T5462A”.

#/usr/sbin/swlist T2805AA

#Initializing...

#Contacting target "mysystem"...

90 Troubleshooting the Utility Meter