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| Trouble | Possible Cause(s) | Suggested Solution(s) |
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| There are excessive | The Scanner is being | Allow the Scanner to return to its |
| patterns (noise) in the | operated outside its | operating range (refer to Appendix |
| image. | ambient temperature | J). Then recalibrate the Scanner by |
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| range. (Perhaps the | turning off the computer, then the |
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| Scanner has been stored | Scanner. Turn on the Scanner then |
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| or transported at | the computer. Try again. |
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| temperatures outside its |
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| range.) |
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Colors not scanned | “Auto Bal” is not set |
properly for images with | properly. |
dominant color or for |
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computer generated |
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graphics. |
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Turn the “Auto Bal” setting on the Driver window to off and try again.
Other image problems | The Scanner was |
occur. | calibrated with film in |
| place, or without the |
| calibration mask, or with |
| the wrong configuration |
| of the calibration mask. |
Shut down the computer and Scanner; restart. (This will force a calibration to occur.) Perform calibration as described in Chapter 5 (Macintosh) or Chapter 9 (PC).
Light in the area of the film holder is interfering with Scanner operation.
Do not have a high level of direct light around the film holder area of the Scanner.
The scanner is not able to focus.
The scanner was not set - up properly during calibration.
Turn off the computer and the scanner for at least 15 seconds before restarting your computer system. Perform the calibration steps again; be certain that only the calibration mask (not film or film holder) is in the scanner.
A scanned image is out of focus (there is soft focus).
The scanner is partially focusing on the edge of the film holder.
The film is warped or not flat in the film holder.
Drag the selection rectangle around the sharpest portion of the image (the area in best focus). Click Focus. Click to deselect the focus area. Rescan the image.
