Kodak RFS 3570 user manual Appendix G Repacking Instructions

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Appendix G — Repacking

Instructions

If you are having difficulties using your KODAK Professional RFS 3570 Film Scanner, please contact a Kodak representative before returning your unit for service. In the United States, call Kodak at 1-800-CD-KODAK. In Canada call 1-800-465-6325. In other countries, call your nearest Kodak representative. If service is required, your Kodak representative will tell you how to return the unit to the nearest service center for repair and issue a return authorization number.

Please make sure that you have filled out and returned your Warranty Registration card; warranty service will not be provided without return of the Warranty Registration card or dated proof of purchase.

Please follow these instructions if you need to repack your Scanner to ship it to Kodak. Be sure to use the original shipping carton and packing materials! If the original packing materials have been discarded or are not available, packing will be at the owner’s expense. A shipping box is available from Kodak Parts Services at additional cost. To order, call Kodak Parts Services at 1-800-431-7278 (fax 1-716-588-3051).

Do not include cables, Film or Slide Holders, software, or manuals in the packaging.

1.Fill out the enclosed KODAK Professional RFS 3570 Film Scanner Problem Report Form (Appendix H). Be certain your return address is complete, and that you have included the return authorization num- ber you received from Kodak.

2.Shut down the computer and Scanner.

3.Disconnect power and SCSI cables from the Scanner.

 Repacking Instructions G G-1