Lantronix MSS manual Problem Report Procedure, Full Contact Information

A: Contact Information

If you are experiencing an error that is not listed in Appendix B of your Installation Guide, or if you are unable to fix the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949- 453-3990.Technical Support is also available via Internet email at support@lantronix.com.

A.1 Problem Report Procedure

When you report a problem, please provide the following information:

◆Your name, and your company name, address, and phone number

◆Lantronix MSS model number

◆Lantronix MSS serial number

◆Software version (use the Show Server command to display)

◆Network configuration, including the information from a Netstat command

◆Description of the problem

◆Debug report (stack dump), if applicable

◆Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

A.2 Full Contact Information

Address:

Phone: 949/453-3990

Fax: 949/453-3995

World Wide Web: http://www.lantronix.com

North American Direct Sales: 800/422-7055

North American Reseller Sales: 800/422-7015

North American Sales Fax: 949/450-7232

Internet: sales@lantronix.com

International Sales: 949/450-7227

International Sales Fax: 949/450-7231

Internet: intsales@lantronix.com

Technical Support: 800/422-7044 or 949/453-3990

Technical Support Fax: 949/450-7226

Internet: support@lantronix.com

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