Problem conditions
Perform the steps listed for each condition to correct the problem. If the suggested action does not correct the problem, contact your service representative.
Printer problems
Problem | Probable cause | Action |
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Printer goes toTear Off | Tear Off is set to One | Set Tear Off to On instead of |
position before job | Second and software | One Second and run the job |
finishes printing. | application or network is | again. |
| not sending data fast |
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| enough. |
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Characters are wrong or | Application program | Refer to your software |
missing; formatting | problem. | application manual. |
control codes do not work. |
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Some wires seem to be | 1 Check the setting of the | |
| missing from the | forms thickness lever. |
| printhead. | See “Setting the forms |
| thickness lever” on | |
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| |
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| page 44 for more |
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| information. |
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| 2 Run the Printer Test. See |
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| “Testing the printer” on |
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| page 116. |
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| 3 Have printer repaired. |
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Dots are missing or print | Forms thickness lever is | Check the setting of the forms |
quality is poor. | incorrect for the type of | thickness lever. See “Setting the |
| paper you have loaded. | forms thickness lever” on |
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| page 44 for more information. |
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| Dust or paper particles are | Remove the ribbon cartridge |
| stuck to the ribbon | and check the ribbon surface. |
| surface. |
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Troubleshooting
