Troubleshooting
Printer problems (continued)
Problem | Probable cause | Action |
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Incorrect number of lines | Application software | Refer to your software |
on a page. | problem. | application manual. |
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|
| The stack of continuous | Make sure paper is free to feed |
| forms is catching on | from carton and there is |
| something. | nothing obstructing paper |
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| movement (such as cables). |
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| Readjust | |
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| see “Setting |
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| page 81. |
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|
| Printer page length is set | Adjust page length in Setup |
| incorrectly. | menu. For help, see “Using |
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| Setup mode to change printer |
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| settings” on pag e89. |
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|
|
Left margin moves to the | The printhead is not | • Check that the ribbon |
right during printing. | moving correctly. | cartridge and paper are |
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| correctly installed. |
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| • Make sure the carrier |
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| packing tape has been |
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| removed. |
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| • Check to see if anything is |
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| blocking the movement of |
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| the carrier. |
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| • If a paper jam has recently |
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| occurred, turn Off the |
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| printer and try again. |
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| • Contact your service |
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| representative. |
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|
|
| Forms thickness lever is | Reset the forms thickness lever. |
| incorrect for the type of | See “Setting the forms |
| paper you have loaded. | thickness lever” on page 44. |
|
|
|
| Software application | Refer to your software |
| problem. | application manual. |
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|
|
