Troubleshooting
Problem | Probable cause |
| Action |
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Print test works, but | Printer cable problem. | Set both the printer and | |
printer does not print |
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| computer power switches Off. |
when attached to the |
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| Make sure the printer cable is |
computer. |
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| correctly connected at both |
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| ends. See “Supplies” on |
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| page 107 for information |
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| about which printer cable to |
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| use. |
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| Software application | Refer to your software | |
| problem. |
| application manual. Make |
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| sure you have selected the |
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| correct printer driver. See |
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| “Setting up your Windows |
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| and DOS application |
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| software” on page 17. |
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| Port being used is not | Set to Auto or the port you | |
| selected. |
| are trying to use. |
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| |
Buttons do not work | Operator panel is locked | • Turn Off the printer. | |
(except Start/Stop | (Padlock light | is On). | • Press and hold |
FormFeed, Tear Off and |
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| |
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| Load/Unload and Tractor | |
Load/Unload). |
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| and turn On the printer. | |
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| When the padlock light |
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| goes Off, the operator |
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| panel is unlocked. |
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Printer beeps when using | Printer is in the set Tear | Close the operator panel. | |
Micro ↑ or Micro ↓. | Off position mode. |
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Printer is noisy. | The printer vibrates. | • Move any objects touching | |
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| the printer. |
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| • Make sure the printer is on |
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| a level, sturdy surface. |
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| Ribbon access cover or | Close the cover. | |
| front cover is open. |
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