Troubleshooting
Printer problems
Problem | Probable cause | Action |
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Printer does not feed | Paper is jamming. | • Remove all forms and | |
paper. |
| pieces of paper. Look for | |
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| loose pinfeed hole strips | |
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| that can sometimes tear | |
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| from continuous forms and | |
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| remain in the printer. | |
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| • The right tractor position | |
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| may be incorrectly | |
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| adjusted. |
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| • Before you load new | |
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| forms, fan the forms to | |
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| loosen the sheets. | |
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| The forms thickness lever | See “Setting the forms | |
| is set incorrectly for the | thickness lever” on page 44 | |
| type of paper you are | for more information. | |
| using. |
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| The Continuous form | Press Load/Unload. | |
| paper is parked. |
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| The Auto Cut Sheet Load | See “Auto Cut Sheet Load” on | |
| option is not set. | page 97 for more | |
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| information. |
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| The right paper guide is | Adjust the right paper guide. | |
| not set correctly for your |
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| paper width. |
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| The paper select lever is | • If you are trying to print a | |
| in the wrong position. | cut sheet, make sure the | |
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| paper select lever is in the | |
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| cut sheet | position. |
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| • If you are trying to print | |
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| continuous forms, make | |
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| sure the paper select lever | |
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| is in the continuous sheet | |
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| position. |
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Cannot adjust right | Rubber tractor stop has | Firmly slide tractor and rubber | |
tractor past rubber | been pushed out of | tractor stop. |
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tractor stop in pull | seated position. |
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tractor position. |
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