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Lexmark 2480 manual Troubleshooting

Models: 2480

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Troubleshooting

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Contents

User’s Guide Copyright 1993, 2000 Lexmark International, Inc. All rights reserved Edition JuneUNITED STATES GOVERNMENT RESTRICTED RIGHTS Contents ContentsContents Chapter 5 Using Setup modeChapter 7 Troubleshooting and maintenance Chapter 6 Supplies1 About your printer About your printerFeatures and functions Printer features by modelFeature/function About your printerprinter commands About your printerPrint styles Graphics printingFeatures and functions Features/functionsAbout your printer All modelsAdjustable tractor About your printerAbout your printer Bar code functionSoftware compatibility Interface connectionPrinter description About your printerPrinter parts and function Part nameAbout your printer Fastens the ribbon access cover to the About your printerPrinting the demonstration sample About your printerPower switch Paper select Manuallever feed door About your printer3 Open the manual feed door 4 Move the paper select lever up to the cut forms positionAbout your printer If Auto Cut Sheet Load is set to Off, press FormFeedAbout your printer 8 Turn the printer OffConnecting the parallel cable Connecting the printer to your computerAbout your printer 3 Fasten the clip wires to the parallel cable, as shown About your printer4 Connect the other end of the parallel cable to your computer 5 Turn the printer and computer OnConnecting the USB cable About your printerConnecting the serial cable Setting up your Windows and DOS application softwareWindows-based applications About your printerUsing IBM emulation mode DOS applicationsFor Lexmark Forms Printer 2480/2481 users For Lexmark Forms Printer 2490/2491 usersUsing Okidata MICROLINE emulation mode Using Epson emulation modeAbout your printer About your printer Using the operator panel Operator panelpanel Operator panel layersOperator Operator panel Set TOFUnderstanding the operator panel buttons When you want to …Operator panel Layer 1 operator panel buttonsOperator panel button, the paper advances in microSetup Operator panelMicro ↓ PitchUnderstanding the operator panel lights Tractor 2 Feeder must be installedOperator panel Tractor 2 is activated. The optionalSetting the printer online or offline Operator panelAdvancing the paper Using Tear OffOperator panel Using the Load/Unload feature Selecting Tractor modeLocking/unlocking the operator panel Operator panelSelecting or locking a font Operator panelSelecting or locking a pitch Operator panelChanging tractor positions Tractor positionsPush tractor position This position lets you use the Tear Off feature of the printerTractor positions Front cover Push tractor positionTractor positions Pull tractor positionPull tractor position Front cover Converting the push tractor to pull tractor position Removing the push tractorTractor positions 1 Make sure paper is not loaded in the printerTractor positions Tractor unitInstalling the pull tractor Tractor positionsTractor positions push the tractor feeder into the printer until it stopsConverting the pull tractor to the push tractor position Tractor positions1 Make sure the printer is Off 2 Make sure paper is not loaded in the printer5 Make sure the paper select lever is set for continuous forms Tractor positions7 Release the latching levers 8 Close the front cover Tractor positions 4 Loading paper Loading paperCut form sheet Continuous formsSetting the forms thickness lever Paper weightsetting Loading paperLoading paper Loading continuous forms Loading paperPaper paths for the push tractor Paper paths for the pull tractorLoading paper Push tractorLoading continuous forms using the push tractor Loading paperSee “Setting the forms thickness lever” on page 3 Set the forms thickness lever to a suitable settingLoading paper Loading paper 5 Move the paper select lever down to the continuous forms positionFront cover Front coverLoading paper Locking leverLoading paper 7 Open the left and right tractor doorsLoading paper Margin guide - printing starts at the A symbol10 Set the left margin Loading paper 12 Remove slack from the paper and lock the right locking lever14 Press Load/Unload Loading paper13 Close the front cover The paper loads to the currentTop-of-FormFront loading continuous forms using the pull tractor Loading paperLoading paper 3 Set the forms thickness lever to position 7 while loading the paper5 Remove the ribbon access cover Ribbon access cover Paper select leverLoading paper 4 Move the paper select lever down to the continuous forms positionLoading paper 7 Open the left and right tractor doorsLoading paper Front cover Front coverLoading paper 9 Insert paper into the front of the printer between the metal and plastic platesLoading paper 10 Close the front coverLoading paper 12 Close the left and right tractor doorsLoading paper 18 Open the operator panel cover to access layer Loading paperBottom loading continuous forms using the pull tractor Loading paperLoading paper 3 Set the forms thickness lever to position 7 while loading the paper5 Remove the ribbon access cover Ribbon access cover Paper select leverLoading paper 4 Move the paper select lever to the continuous forms positionLoading paper Loading paper 10 Close the left and right tractor doorsLoading paper For help, see “Setting the forms thickness lever” on pag e4414 Remove slack from the paper and lock the right lever Loading a cut form or envelope Loading paperLoading a cut form or envelope manually Loading paperLoading paper 5 Move the paper select lever up to the cut forms position6 Open the manual feed door Paper select leverMargin guide - printing begins at the A symbol Paper Loading paper7 Set the left margin Left paper guideLoading paper 8 Place a cut form or envelope against the left paper guideAligning the left margin Loading paperAligning the left margin for continuous forms Loading paperPush tractor position Push tractor position Locking lever2 Move the left tractor to the left or right of the A symbol Loading paperAligning the left margin for a manually loaded cut form or envelope Loading paperSetting Top-Of-Form Setting Top-Of-Form for continuous form paper in push mode5 Press Load/Unload Loading paper6 Open the operator panel cover to access layer Loading paperLoading paper 8 Press Set TOF to set and save your Top-Of- FormSetting Top-Of-Form for continuous form paper in pull mode Loading paperSetting Top-Of-Form for a cut form or envelope Loading paperSetting Top-Of-Form in a macro Loading paper7 Press Start/Stop Using the Tear Off bar Setting the Tear Off positionLoading paper Loading paper Using Setup mode to change printer settings 5 Using Setup modeUsing Setup mode Using Setup mode Entering Setup modeSet TOF Using Setup mode 3 Press LineFeed to print a list of all the available options you can changeExample Changing the menu language setting Using Setup modeUsing Setup mode 5 For this example, press Macro to select FrenchExiting Setup mode Using Setup mode2 Press Set TOF again to exit Setup mode New settings are saved only when the printer exits Setup modeSetup menu options Using Setup modeForms Macro menu options Using Setup modeWhen you want to customize… Macro optionsUsing Setup mode This setting enables or disables the 20-pitch mode, andWhen set to Enable, switching from 12 cpi to condensed When set to Disable, switching from 12 cpi to condensedUsing Setup mode When you want to customize…Macro options continued Use these menuLets you copy macro settings from one macro to another Using Setup modeSee “Character options” on page 96 for more information Data menu options Using Setup modeSelect Off to ignore any form feed codes when paper is Using Setup modeSubstitute code page 858 for 850. This lets older software Control menu options Using Setup modeEmulation menu options Using Setup modeUsing Setup mode Epson mode continuedThe supported international character sets for Epson mode through host commands used by Epson FX850/FX1050Using Setup mode Interface menu optionsYour computer and printer settings must match Using Setup mode Ordering supplies 6 SuppliesSupplies Parallel cable USB cableSerial adapter and cable Printer ribbonPaper specifications WeightSupplies WidthSupplies Printable area cut formsThickness - multiple part forms of 45 g/m² 12 lb. paper 7 Troubleshooting and maintenance TroubleshootingChecklist for typical problems TroubleshootingTo solve most basic problems, begin by following these steps 1 Is power getting to the printer? Make sureTroubleshooting 2 Is print too light?Troubleshooting 6 Are options causing the problem?Troubleshooting 10 Are you experiencing unexpected printing results? Make sureTesting the printer Hex Trace modeRunning the printer test Troubleshooting1 Press Start/Stop Interrupting or stopping the printer testTroubleshooting Checking the printer status TroubleshootingPrinter status Operator panelThe paper select lever has been changed while paper Troubleshootinginstructions, see the Tractor 2 manual that came with Troubleshooting Printer statuscontinued Operator panelInitialize printer to US defaults Setting printer to default settingsTroubleshooting Initialize printer to EU defaults TroubleshootingAdjusting bidirectional alignment TroubleshootingTroubleshooting 5 The Draft Alignment bars printTroubleshooting NLQ alignment bars Current 01 valueCut form jams Clearing paper jamsTroubleshooting Continuous forms jams TroubleshootingProblem conditions TroubleshootingCheck the setting of the forms thickness lever. See “Setting theTroubleshooting Printer problems continuedProblem Probable causeTroubleshooting Readjust Top-Of-Form. For helpSetup mode to change printer Reset the forms thickness leverTroubleshooting Reset forms thickness lever. SeeProblem with the software Line length is wrong linesTroubleshooting Printer problems continuedProblem Probable causeTroubleshooting Forms thickness lever is setbetween the printhead Printing is unstable wrongTroubleshooting Press Load/Unloadfrom continuous forms and The forms thickness leverTroubleshooting Enter Setup mode and set therecommended paper weights Paper does not feed fromTroubleshooting using the Load/UnloadTroubleshooting Sheet Feeder is skewed inpaper guides so they are tight against the edge of the paperTroubleshooting Printer problems continuedProblem Probable causeTroubleshooting The printer does not feeddown to the continuous forms paper loaded is selectedTroubleshooting computer power switches OffPrinter beeps when using Make sure the printer cable isTroubleshooting example and the amount andMaintenance Cleaning the printerCleaning the inside of the printer Cleaning the coverCleaning the Auto Sheet Feeder rollers TroubleshootingTroubleshooting Notices NoticesElectronic emission notices Notices Industry Canada compliance statementAvis de conformité aux normes d’Industrie Canada European Community EC directives conformityJapanese VCCI Notice Energy Star NoticesConsignes de sécurité Safety InformationNotices Sicherheitshinweise Norme di sicurezzaNotices Veiligheidsvoorschriften Pautas de SeguridadNotices Sikkerhetsinformasjon SikkerhedsoplysningerNotices Informació de Seguretat SäkerhetsanvisningarNotices Informações de Segurança TurvaohjeetNotices Informações de Segurança NoticesSe o produto NÃO estiver marcado com este símbolo, , ele DEVE SER conectado a uma tomada elétrica com ligação à terra Notices Notices Notices Statement of limited warranty Conforms to Lexmark’s official published specificationsNotices Is free from defects in material and workmanshipNotices At a Lexmark designated locationLimitation of liability NoticesAdditional rights Index IndexIndex Index Index