Lexmark 2480 manual Troubleshooting, Printer problems continued, Problem, Probable cause, Action

Printer problems (continued)

Problem	Probable cause	Action
Dots are missing or print	Ribbon problem.	• Make sure the ribbon is
quality is poor.			securely snapped down on
(continued)			the carrier.
		• Adjust the density control
			knob. See “Is print too
			light?” on pag e113 for
			more information.
		• Ribbon is worn; replace the
			ribbon cartridge.
	Printhead is not working.	• Run the Printer Test. See
			“Testing the printer” on
			page 116.
		•	Contact your service
			representative.
Forms are smudged or	Forms thickness lever is	Check the setting of the forms
printing is too dark.	incorrect for the type of	thickness lever. See “Setting the
	paper you have loaded.	forms thickness lever” on
		page 44.
	Ribbon is twisted.	• Make sure the ribbon is
			installed correctly. See
			“Removing the ribbon
			cartridge” on page 142.
		• If possible, untwist the
			ribbon.
		• Take up ribbon slack using
			the ribbon advance knob.
	Ribbon shield is damaged	•	Remove the ribbon
	or missing.		cartridge. For help, see
			“Removing the ribbon
			cartridge” on page 142.
		•	Replace the ribbon
			cartridge.
	Density control knob was	Set density control knob to 1.
	set to 2 prematurely.	See“Is print too light?” on
		page 113 for more information.

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Troubleshooting