Printer problems (continued)
Problem | Probable cause | Action | |
|
|
| |
Dots are missing or print | Ribbon problem. | • Make sure the ribbon is | |
quality is poor. |
|
| securely snapped down on |
(continued) |
|
| the carrier. |
|
| • Adjust the density control | |
|
|
| knob. See “Is print too |
|
|
| light?” on pag e113 for |
|
|
| more information. |
|
| • Ribbon is worn; replace the | |
|
|
| ribbon cartridge. |
|
|
| |
| Printhead is not working. | • Run the Printer Test. See | |
|
|
| “Testing the printer” on |
|
|
| page 116. |
|
| • | Contact your service |
|
|
| representative. |
|
|
| |
Forms are smudged or | Forms thickness lever is | Check the setting of the forms | |
printing is too dark. | incorrect for the type of | thickness lever. See “Setting the | |
| paper you have loaded. | forms thickness lever” on | |
|
| page 44. | |
|
|
| |
| Ribbon is twisted. | • Make sure the ribbon is | |
|
|
| installed correctly. See |
|
|
| “Removing the ribbon |
|
|
| cartridge” on page 142. |
|
| • If possible, untwist the | |
|
|
| ribbon. |
|
| • Take up ribbon slack using | |
|
|
| the ribbon advance knob. |
|
|
|
|
| Ribbon shield is damaged | • | Remove the ribbon |
| or missing. |
| cartridge. For help, see |
|
|
| “Removing the ribbon |
|
|
| cartridge” on page 142. |
|
| • | Replace the ribbon |
|
|
| cartridge. |
|
|
| |
| Density control knob was | Set density control knob to 1. | |
| set to 2 prematurely. | See“Is print too light?” on | |
|
| page 113 for more information. | |
|
|
|
|
129
Troubleshooting
