Printer problems (continued)
Problem | Probable cause | Action |
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|
Printer sounds as if it is | Forms thickness lever is set | See “Setting the forms |
printing but doesn’t print; | too high for the type of | thickness lever” on page 44. |
printing is light. | paper you are using. |
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| • Ribbon is jamming, is | • Make sure the ribbon |
| twisted, or is not | cartridge is correctly |
| between the printhead | installed and securely |
| and the ribbon shield. | snapped down on the |
| • Ribbon is out of ink. | carrier. |
|
| |
|
| • Adjust the ribbon density |
|
| control knob. See “Is print |
|
| too light?” on page 113 for |
|
| more information. |
|
| • Printer ribbon is out of ink. |
|
| Replace the ribbon |
|
| cartridge. See “Removing |
|
| the ribbon cartridge” on |
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| page 142. |
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|
Printing is unstable; wrong | • If you are using a | • Make sure the printer cable |
characters print; left | grounded or shielded | is properly shielded and |
margin changes; printing | printer cable, it may not | correctly connected at both |
stops. | be attached correctly. | ends. |
| • Wrong driver in | • Select the correct driver. See |
| software. | “Setting up your Windows |
|
| and DOS application |
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| software” on page 17. |
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133
Troubleshooting
