Problem | Possible cause | Solution | |
Machine prints, but | Printer cable is loose or | • Disconnect the printer cable, and then reconnect it. | |
the text is wrong, | defective. | • Try a print job that you have already printed | |
garbled, or |
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| successfully. | ||
incomplete. |
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| • If possible, attach the cable and the machine to | ||
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| another computer and try another print job. | |
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| • Try a new printer cable. | |
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| Wrong printer driver selected. | Check the program’s printer selection menu to ensure | |
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| that your machine is selected. | |
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| Software program is | Try printing a job from another program. | |
| malfunctioning. |
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| Operating system is | • Exit Windows and restart the computer. | |
| malfunctioning. | • Turn the machine off and then back on again. | |
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Blank pages print. | Toner cartridge is defective or | • Redistribute the toner. See page 64. | |
| out of toner. | • If necessary, replace the toner cartridge. | |
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| File may have blank pages. | Check the file to ensure that it does not contain blank | |
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| pages. | |
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| Some parts, such as the | Contact a service representative. | |
| controller or the board, may |
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| be defective. |
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Illustrations print | The setting in the software | Print the document with Download as Bit Image | |
incorrectly in Adobe | program is wrong. | selected in the Advanced Options window of the | |
Illustrator. |
| graphic properties. | |
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Error occurs | When the USB mode is set to | Change the USB mode to SLOW. | |
repeatedly when | FAST, some users may | 1 Press Menu. | |
printing with the USB | experience poor USB | ||
2 Press the scroll button ( or ) until MACHINE | |||
connection. | communication. | ||
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| SETUP appears on the top line of the display, and | |
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| then press Select. | |
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| 3 Press the scroll button until USB appears on the | |
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| bottom line of the display, and press Select. | |
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| 4 Press the scroll button until SLOW appears on the | |
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| bottom line of the display, and press Select. | |
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| 5 To return to the Ready prompt, press Stop/Clear. | |
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LCD does not turn | Machine is not receiving | • Check that the machine is plugged into a properly | |
on. | power. | grounded electrical outlet. | |
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| • Ensure that there is power to the outlet and that the | |
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| machine power switch is in the On position. | |
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Copies are too light |
| • If the original is light, press Darkness to darken the | |
or too dark. |
| background of the copies. | |
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| • If the original is dark, press Darkness to lighten the | |
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| background of the copies. | |
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Smears, lines, | Document glass or document | • If defects appear on the original, press Darkness to | |
marks, or spots on | cover is dirty. | lighten the background of your copies. | |
copies. |
| • If no defects appear on the original, clean the | |
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| document glass and underside of the document | |
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| cover. See page 64. | |
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Solving problems
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