Preventing document and paper jams | Lexmark X215 MFP guide

10 Troubleshooting

Preventing document and paper jams

Follow these tips to help prevent document and paper jams.

•Use only recommended print materials.

•Do not mix paper types in the paper tray.

•Do not use creased, damp, or curled paper.

•Flex, fan, and straighten the paper before loading.

•Make sure the adjustable paper guides are positioned correctly.

•Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual bypass.

•Do not overload the paper tray. The paper should be below the max fill line on the inside wall of the paper tray.

•Do not remove the paper from the tray while printing.

If a document or paper jam occurs, see “Clearing document jams” on page 70 or “Clearing paper jams” on page 73.

Troubleshooting

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Lexmark X215 MFP manual Preventing document and paper jams, Troubleshooting

Contents

X215 MFP Edition April Contents Scanning Maintenance Contents Clearance space Getting started Front view Understanding the partsRear view Understanding the parts Unpacking Unpacking Unpacking Installing the toner cartridge Installing the toner cartridge Installing the toner cartridge Connecting the cables Connecting the cables Powering on the machine Powering on the machine Understanding the operator panel Understanding the operator panel Setting the date and time Setting the date and timeChanging the display language Setting the country Setting the station IDSetting the country Setting the Power Saver mode Setting the Power Saver mode Installing software Installing the drivers Removing the drivers Removing the drivers Loading paper and changing paper size Selecting print materials Selecting print materials Guidelines for paper and specialty media Selecting print materials Loading the paper tray Loading the paper tray Loading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypass Using the paper tray Setting the paper type and sizeUsing the manual bypass Setting the paper type and size Front output tray Selecting an output locationRear output slot Selecting an output location Printing Printing a document Using your program Accessing Print PropertiesUsing the Printers folder Accessing Print Properties Understanding the print settings Saving favorite print settingsFrom this tab You can change these settings Changing the paper size Changing the direction information is printed on a Scaling a document Printing multiple pages on one sheet of paper Using watermarks Using an existing watermarkFitting your document to a selected paper size Creating a watermark Editing a watermarkDeleting a watermark Creating an overlay Using overlays Deleting an overlay Using an overlay Printing on both sides of the paper Canceling a print job Accessing the printer driver HelpUsing the operator panel Using the printer driver Copying Using the scanning bed Using the scanning bed Using the ADF Using the ADF Content Customizing settingsCustomizing settings Darkness Scale Number Advanced Customizing default settings Setting the Timeout optionCustomizing default settings Using the scanning bed Using the ADFCreating two-sided copies Creating two-sided copies Scanning Scanning a document or image Faxing Sending a fax automatically Sending a fax manually Sending a fax manually Receiving a fax automatically Receiving a fax manuallyReceiving a fax automatically Option Description ECM Using special features Using special featuresPhonebook Creating a shortcut Editing a shortcut Creating a groupEditing a group Delay send Using shortcuts and groupsBroadcast Canceling a pending job Display Meaning Solutions Clearing display messagesClearing display messages Reports Report Content Cleaning the machine Cleaning the outside of the machineMaintenance Cleaning the machine Cleaning the inside of the machine Cleaning the scan unit Maintaining the toner cartridgeMaintaining the toner cartridge Ordering toner cartridges Redistributing toner Replacing the toner cartridge Maintaining the toner cartridge Returning the empty toner cartridge Cleaning the photoconductor drum Preventing document and paper jams Troubleshooting Clearing document jams ADF misfeedClearing document jams Clearing document jams Roller misfeed Output misfeed Paper feed area Paper JAM Clearing paper jamsClearing paper jams Message Location of jam Go to Clearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Display Meaning Solution Solving problems Paper feeding problems Solving problemsSymptom Possible cause and solution Problem Possible cause Solution Printing and copying problems Solving problems Solving problems Scanning problems Faxing problemsProblem Possible cause and solution Solving problems Problem Solution Print quality problems Use lighter weight pages. See AaBbCc Problem Calling for service Calling for service Conventions Safety information Electronic emission notices Laser noticesLaser advisory label Laser notice Laser notices Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Electronic emission notices United Kingdom Telecommunications Act Noise emission levelsMeter average sound pressure, dBA Telecommunications notices Telecommunications notices Declaration of conformity European countries Using the Lexmark X215 in Germany Using the Lexmark X215 in Switzerland