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Lexmark X215 MFP manual Troubleshooting, Preventing document and paper jams

Models: X215 MFP

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10 Troubleshooting

Preventing document and paper jams

Follow these tips to help prevent document and paper jams.

•Use only recommended print materials.

•Do not mix paper types in the paper tray.

•Do not use creased, damp, or curled paper.

•Flex, fan, and straighten the paper before loading.

•Make sure the adjustable paper guides are positioned correctly.

•Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual bypass.

•Do not overload the paper tray. The paper should be below the max fill line on the inside wall of the paper tray.

•Do not remove the paper from the tray while printing.

If a document or paper jam occurs, see “Clearing document jams” on page 70 or “Clearing paper jams” on page 73.

Troubleshooting

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Lexmark X215 MFP manual Troubleshooting, Preventing document and paper jams

Contents

User’s Guide April X215 MFPCopyright advisory Edition: AprilChapter 2: Installing software ContentsContents Chapter 3: Loading paper and changing paper sizeChapter 5: Copying Chapter 4: PrintingChapter 6: Scanning ContentsChapter 10: Troubleshooting Chapter 9: MaintenanceChapter 7: Faxing Chapter 8: ReportsContents NoticesGetting started Getting startedFront view Understanding the partsRear view Understanding the partsUnpacking Unpacking3Apply the appropriate language overlays, if your language is not already displayed on the operator panel UnpackingInstalling the toner cartridge Installing the toner cartridge5Close the front cover Installing the toner cartridgeConnecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelSetting the date and time Setting the date and timeChanging the display language Setting the country Setting the station IDSetting the country Setting the Power Saver mode Setting the Power Saver modeInstalling the drivers Installing softwareInstalling software •User’s GuideRemoving the drivers Removing the drivers1Click Start Programs Lexmark Selecting print materials Loading paper and changing paper sizeLoading paper and changing paper size Selecting print materials Guidelines for paper and specialty media•To avoid fading, do not expose the printed transparencies to prolonged sunlight Selecting print materialsLoading the paper tray Loading the paper trayHolding the tray on a stable surface, press the guide lock and slide the rear guide until it locks at the paper length you want Loading the paper traytriangle Loading the paper tray6Close the paper tray Loading the paper trayLoading the manual bypass Loading the manual bypassUsing the paper tray Setting the paper type and sizeUsing the manual bypass Setting the paper type and sizeFront output tray Selecting an output locationRear output slot Selecting an output locationPrinting a document 4 PrintingPrinting 2Click File PrintUsing your program Accessing Print PropertiesUsing the Printers folder Accessing Print PropertiesUnderstanding the print settings Saving favorite print settingsAccessing Print Properties Accessing Print Properties Changing the paper sizePrinting multiple pages on one sheet of paper Scaling a documentAccessing Print Properties Using an existing watermark Using watermarksFitting your document to a selected paper size Accessing Print PropertiesEditing a watermark Creating a watermarkDeleting a watermark Accessing Print PropertiesCreating an overlay Using overlays5Click Create Overlay Accessing Print PropertiesDeleting an overlay Using an overlaybClick Load Overlay 4Click Delete Overlay4Click Properties Printing on both sides of the paper8Click File Print 10Click PropertiesCanceling a print job Accessing the printer driver HelpUsing the operator panel Using the printer driverUsing the scanning bed 5 CopyingCopying Using the scanning bed Using the ADF Using the ADFContent Customizing settingsCustomizing settings DarknessNumber ScaleCustomizing settings Customizing settings AdvancedCustomizing default settings Setting the Timeout optionCustomizing default settings Using the scanning bed Using the ADFCreating two-sidedcopies Creating two-sidedcopies6 Scanning Scanning a document or imageScanning Sending a fax automatically 7 FaxingFaxing Using the scanning bedSending a fax manually Sending a fax manuallyUsing the ADF Using the scanning bedReceiving a fax manually Receiving a fax automaticallyReceiving a fax automatically Using the ADFCustomizing settings Customizing settings1Press Menu Darkness Customizing settingsUsing special features Using special featuresPhonebook Creating a shortcutCreating a group Editing a shortcutEditing a group Using special featuresUsing shortcuts and groups Delay sendBroadcast Using special featuresUsing special features Canceling a pending jobClearing display messages Clearing display messagesReports 8 ReportsCleaning the machine 9 MaintenanceCleaning the outside of the machine MaintenanceCleaning the machine Cleaning the inside of the machineCleaning the scan unit Maintaining the toner cartridgeMaintaining the toner cartridge Redistributing toner Ordering toner cartridgesMaintaining the toner cartridge Maintaining the toner cartridge Replacing the toner cartridge5Close the front cover Maintaining the toner cartridgeCleaning the photoconductor drum Returning the empty toner cartridgeMaintaining the toner cartridge 10 Troubleshooting TroubleshootingPreventing document and paper jams Clearing document jams ADF misfeedClearing document jams 2If more than one inch of your document has passed beneath the ADF roller, close the ADF top cover, and then proceed with the instructions for clearing a jam in “Roller misfeed” on page Clearing document jamsOutput misfeed Roller misfeedClearing document jams Clearing paper jams Paper feed area PAPER JAMClearing paper jams 4Insert the paper tray until it snaps into place Clearing paper jamsClearing paper jams Paper exit area PAPER JAM5Close the rear cover Clearing paper jamsClearing paper jams Fuser and toner cartridge areas PAPER JAMClearing paper jams Manual bypass area BYPASS JAMTo clear a jam in the manual bypass 2Open and close the front coverSolution Solving problemsClearing display messages Clearing display messagesSolving problems Paper feeding problemsSolving problems Printing and copying problems1 Click Start Settings Printers 4 From the Details tab, click Spool SettingsMachine prints, but Solving problemsCopy image is Solving problemsScanning problems Faxing problemsSolving problems Incoming fax has blank spaces Solving problemsPrint quality problems AaBbCc Solving problemsAaBbCc AaBbCcAaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Solving problemsCalling for service Calling for serviceAaBbCc AaBbCcNotices Safety informationConventions NoticesElectronic emission notices Laser noticesLaser advisory label Laser notice Laser noticesIndustry Canada compliance statement European Community EC directives conformityElectronic emission notices Noise emission levels The United Kingdom Telecommunications ActENERGY STAR Electronic emission noticesTelecommunications notices Telecommunications noticesNotice to users of the Canadian telephone network Using the Lexmark X215 in GermanyDeclaration of conformity European countries EC CertificationTelecommunications notices Using the Lexmark X215 in Switzerland740 West New Circle Road Lexington, Kentucky 2003 Lexmark International, Inc