Problem | Possible cause and solution | |
Incoming fax has blank spaces | • Fax machine sending you the fax may be faulty. | |
or is received with a poor | • Fax machine sending you a fax may have a dirty document glass. Clean | |
quality. | ||
the document glass. | ||
| ||
| • Noisy phone line can cause line errors. | |
| • Check your machine by making a copy. | |
| • Toner cartridge may be empty. Replace the toner cartridge. | |
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| |
Some of the words on a | Fax machine sending you the fax had a temporary jam. | |
incoming fax are stretched. |
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| |
There are lines on the | Check your scan glass for marks and clean it. | |
documents you send. |
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| |
Machine dials a number, but | The other fax machine may be turned off, out of paper, or cannot answer | |
fails to make a connection with | incoming calls. Ask the receiving fax recipient to solve the problem. | |
another fax machine. |
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| |
Documents are not stored in | There may not be enough memory to store the document. If the display | |
memory. | shows a MEMORY FULL message, delete any documents you no longer need | |
| from the memory, and then restore the document. | |
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| |
Blank areas appear at the | You may have chosen the wrong paper settings. | |
bottom of each page or on |
| |
other pages, with only a small |
| |
strip of text printed at the top. |
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Solving problems
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