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Lexmark X215 MFP manual Calling for service, AaBbCc

Models: X215 MFP

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Calling for service

		Problem	Solution
		Loose toner	Clean the inside of the machine.
			• Check the paper type and quality. See page 21.
			• Check the paper type and quality. See page 21.
			• Install a new toner cartridge. See page 65.
			• If the problem persists, the machine may require repair. Contact a
			service representative.

Character voids				Character voids are white areas within the parts of characters that should
				be solid black:
		A		• If you are using transparencies, try another type of transparency.
				Because of the composition of the transparency, some character voids
				are normal.
				• You may be printing on the wrong surface of the paper. Remove the
				paper and turn it over.
				• The paper may not meet paper specifications. See page 21.

Horizontal stripes				If horizontally aligned black streaks or smears appear:
				• The toner cartridge may be installed improperly. Remove the cartridge
		AaBbCc
		AaBbCc		and reinsert it.
		AaBbCc		• The toner cartridge may be defective. Install a new toner cartridge. See
		AaBbCc		page 65.
				• If the problem persists, the machine may require repair. Contact a
		AaBbCc
		AaBbCc		service representative.
		AaBbCc		service representative.
		AaBbCc

Calling for service

When you call for service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. Refer to the label on the back of the machine for this information.

For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/ regions, refer to http://support.lexmark.com.

Calling for service

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Lexmark X215 MFP manual Calling for service, AaBbCc

Contents

User’s Guide April X215 MFPCopyright advisory Edition: AprilChapter 2: Installing software ContentsContents Chapter 3: Loading paper and changing paper sizeChapter 5: Copying Chapter 4: PrintingChapter 6: Scanning ContentsChapter 10: Troubleshooting Chapter 9: MaintenanceChapter 7: Faxing Chapter 8: ReportsContents NoticesGetting started Getting startedFront view Understanding the partsRear view Understanding the partsUnpacking Unpacking3Apply the appropriate language overlays, if your language is not already displayed on the operator panel UnpackingInstalling the toner cartridge Installing the toner cartridge5Close the front cover Installing the toner cartridgeConnecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelChanging the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver modeInstalling the drivers Installing softwareInstalling software •User’s Guide1Click Start Programs Lexmark Removing the driversRemoving the drivers Loading paper and changing paper size Selecting print materialsLoading paper and changing paper size Selecting print materials Guidelines for paper and specialty media•To avoid fading, do not expose the printed transparencies to prolonged sunlight Selecting print materialsLoading the paper tray Loading the paper trayHolding the tray on a stable surface, press the guide lock and slide the rear guide until it locks at the paper length you want Loading the paper traytriangle Loading the paper tray6Close the paper tray Loading the paper trayLoading the manual bypass Loading the manual bypassUsing the paper tray Setting the paper type and sizeUsing the manual bypass Setting the paper type and sizeFront output tray Selecting an output locationRear output slot Selecting an output locationPrinting a document 4 PrintingPrinting 2Click File PrintUsing your program Accessing Print PropertiesUsing the Printers folder Accessing Print PropertiesAccessing Print Properties Understanding the print settingsSaving favorite print settings Accessing Print Properties Changing the paper sizeAccessing Print Properties Printing multiple pages on one sheet of paperScaling a document Using an existing watermark Using watermarksFitting your document to a selected paper size Accessing Print PropertiesEditing a watermark Creating a watermarkDeleting a watermark Accessing Print PropertiesCreating an overlay Using overlays5Click Create Overlay Accessing Print PropertiesDeleting an overlay Using an overlaybClick Load Overlay 4Click Delete Overlay4Click Properties Printing on both sides of the paper8Click File Print 10Click PropertiesCanceling a print job Accessing the printer driver HelpUsing the operator panel Using the printer driverCopying Using the scanning bed5 Copying Using the scanning bed Using the ADF Using the ADFContent Customizing settingsCustomizing settings DarknessCustomizing settings NumberScale Customizing settings AdvancedCustomizing default settings Customizing default settingsSetting the Timeout option Using the scanning bed Using the ADFCreating two-sidedcopies Creating two-sidedcopiesScanning 6 ScanningScanning a document or image Sending a fax automatically 7 FaxingFaxing Using the scanning bedSending a fax manually Sending a fax manuallyUsing the ADF Using the scanning bedReceiving a fax manually Receiving a fax automaticallyReceiving a fax automatically Using the ADF1Press Menu Customizing settingsCustomizing settings Darkness Customizing settingsUsing special features Using special featuresPhonebook Creating a shortcutCreating a group Editing a shortcutEditing a group Using special featuresUsing shortcuts and groups Delay sendBroadcast Using special featuresUsing special features Canceling a pending jobClearing display messages Clearing display messagesReports 8 ReportsCleaning the machine 9 MaintenanceCleaning the outside of the machine MaintenanceCleaning the machine Cleaning the inside of the machineMaintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Maintaining the toner cartridge Redistributing tonerOrdering toner cartridges Maintaining the toner cartridge Replacing the toner cartridge5Close the front cover Maintaining the toner cartridgeMaintaining the toner cartridge Cleaning the photoconductor drumReturning the empty toner cartridge Preventing document and paper jams 10 TroubleshootingTroubleshooting Clearing document jams Clearing document jamsADF misfeed 2If more than one inch of your document has passed beneath the ADF roller, close the ADF top cover, and then proceed with the instructions for clearing a jam in “Roller misfeed” on page Clearing document jamsClearing document jams Output misfeedRoller misfeed Clearing paper jams Clearing paper jamsPaper feed area PAPER JAM 4Insert the paper tray until it snaps into place Clearing paper jamsClearing paper jams Paper exit area PAPER JAM5Close the rear cover Clearing paper jamsClearing paper jams Fuser and toner cartridge areas PAPER JAMClearing paper jams Manual bypass area BYPASS JAMTo clear a jam in the manual bypass 2Open and close the front coverSolution Solving problemsClearing display messages Clearing display messagesSolving problems Paper feeding problemsSolving problems Printing and copying problems1 Click Start Settings Printers 4 From the Details tab, click Spool SettingsMachine prints, but Solving problemsCopy image is Solving problemsSolving problems Scanning problemsFaxing problems Incoming fax has blank spaces Solving problemsPrint quality problems AaBbCc Solving problemsAaBbCc AaBbCcAaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Solving problemsCalling for service Calling for serviceAaBbCc AaBbCcNotices Safety informationConventions NoticesElectronic emission notices Laser noticesLaser advisory label Laser notice Laser noticesElectronic emission notices Industry Canada compliance statementEuropean Community EC directives conformity Noise emission levels The United Kingdom Telecommunications ActENERGY STAR Electronic emission noticesTelecommunications notices Telecommunications noticesNotice to users of the Canadian telephone network Using the Lexmark X215 in GermanyDeclaration of conformity European countries EC CertificationTelecommunications notices Using the Lexmark X215 in Switzerland740 West New Circle Road Lexington, Kentucky 2003 Lexmark International, Inc