Calling for service | Lexmark X215 MFP guide

		Problem	Solution
		Loose toner	Clean the inside of the machine.
			• Check the paper type and quality. See page 21.
			• Check the paper type and quality. See page 21.
			• Install a new toner cartridge. See page 65.
			• If the problem persists, the machine may require repair. Contact a
			service representative.

Character voids				Character voids are white areas within the parts of characters that should
				be solid black:
		A		• If you are using transparencies, try another type of transparency.
				Because of the composition of the transparency, some character voids
				are normal.
				• You may be printing on the wrong surface of the paper. Remove the
				paper and turn it over.
				• The paper may not meet paper specifications. See page 21.

Horizontal stripes				If horizontally aligned black streaks or smears appear:
				• The toner cartridge may be installed improperly. Remove the cartridge
		AaBbCc
		AaBbCc		and reinsert it.
		AaBbCc		• The toner cartridge may be defective. Install a new toner cartridge. See
		AaBbCc		page 65.
				• If the problem persists, the machine may require repair. Contact a
		AaBbCc
		AaBbCc		service representative.
		AaBbCc		service representative.
		AaBbCc

Calling for service

When you call for service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. Refer to the label on the back of the machine for this information.

For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/ regions, refer to http://support.lexmark.com.

Calling for service

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Lexmark X215 MFP manual Calling for service

Contents

X215 MFP Edition April Contents Scanning Maintenance Contents Clearance space Getting started Front view Understanding the partsRear view Understanding the parts Unpacking Unpacking Unpacking Installing the toner cartridge Installing the toner cartridge Installing the toner cartridge Connecting the cables Connecting the cables Powering on the machine Powering on the machine Understanding the operator panel Understanding the operator panel Changing the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver mode Installing software Installing the drivers Removing the drivers Removing the drivers Loading paper and changing paper size Selecting print materials Selecting print materials Guidelines for paper and specialty media Selecting print materials Loading the paper tray Loading the paper tray Loading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypass Using the paper tray Setting the paper type and sizeUsing the manual bypass Setting the paper type and size Front output tray Selecting an output locationRear output slot Selecting an output location Printing Printing a document Using your program Accessing Print PropertiesUsing the Printers folder Accessing Print Properties From this tab You can change these settings Understanding the print settingsSaving favorite print settings Changing the paper size Changing the direction information is printed on a Scaling a document Printing multiple pages on one sheet of paper Fitting your document to a selected paper size Using watermarksUsing an existing watermark Deleting a watermark Creating a watermarkEditing a watermark Creating an overlay Using overlays Deleting an overlay Using an overlay Printing on both sides of the paper Canceling a print job Accessing the printer driver HelpUsing the operator panel Using the printer driver Copying Using the scanning bed Using the scanning bed Using the ADF Using the ADF Content Customizing settingsCustomizing settings Darkness Scale Number Advanced Customizing default settings Customizing default settingsSetting the Timeout option Using the scanning bed Using the ADFCreating two-sided copies Creating two-sided copies Scanning Scanning a document or image Faxing Sending a fax automatically Sending a fax manually Sending a fax manually Receiving a fax automatically Receiving a fax automaticallyReceiving a fax manually Option Description ECM Using special features Using special featuresPhonebook Creating a shortcut Editing a group Editing a shortcutCreating a group Broadcast Delay sendUsing shortcuts and groups Canceling a pending job Clearing display messages Display Meaning SolutionsClearing display messages Reports Report Content Maintenance Cleaning the machineCleaning the outside of the machine Cleaning the machine Cleaning the inside of the machine Maintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Ordering toner cartridges Redistributing toner Replacing the toner cartridge Maintaining the toner cartridge Returning the empty toner cartridge Cleaning the photoconductor drum Preventing document and paper jams Troubleshooting Clearing document jams Clearing document jamsADF misfeed Clearing document jams Roller misfeed Output misfeed Paper feed area Paper JAM Clearing paper jamsClearing paper jams Message Location of jam Go to Clearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Display Meaning Solution Solving problems Symptom Possible cause and solution Paper feeding problemsSolving problems Problem Possible cause Solution Printing and copying problems Solving problems Solving problems Problem Possible cause and solution Scanning problemsFaxing problems Solving problems Problem Solution Print quality problems Use lighter weight pages. See AaBbCc Problem Calling for service Calling for service Conventions Safety information Electronic emission notices Laser noticesLaser advisory label Laser notice Laser notices Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Electronic emission notices Meter average sound pressure, dBA United Kingdom Telecommunications ActNoise emission levels Telecommunications notices Telecommunications notices Declaration of conformity European countries Using the Lexmark X215 in Germany Using the Lexmark X215 in Switzerland