Paper feeding problems, Solving problems | Lexmark X215 MFP manual

Paper feeding problems

Symptom	Possible cause and solution
Paper jam.	Clear the paper jam. See page 73.

Paper sticks together.	• Ensure that there is not too much paper in the paper tray. Depending on
	the thickness of your paper, the paper tray can hold up to 250 sheets of
	paper.
	• Make sure that you are using the correct type of paper. See page 21.
	• Remove paper from the paper tray and flex or fan the paper.
	• Humid conditions may cause some paper to stick together.

Multiple sheets do not feed.	• Different types of paper may be stacked in the paper tray. Load paper of
	only one type, size, and weight.
	• When loading paper, do not force the paper down into the machine.
	• If multiple sheets have caused a paper jam, clear the paper jam. See
	page 73.

Paper skews or buckles.	• Ensure there is not too much paper in the paper tray. Depending on the
	thickness of your paper, the paper tray can hold up to 250 sheets of
	paper.
	• Make sure the paper guide lightly touches the paper and does not cause
	the paper to bow in the paper tray.
	• Make sure you are using the correct type of paper. See page 21.

Paper does not feed.	• Paper is not loaded correctly. Remove paper from the tray and reload it
	correctly.
	• There is too much paper loaded. Remove excess paper from the tray.
	• The paper is too thick. Use only paper that meets specifications.
	• Remove any obstructions.

Paper keeps jamming.	• There is too much paper loaded. Remove excess paper from the tray. If
	printing on special materials, use the manual bypass.
	• An incorrect type of paper is being used. Use only paper that meets
	specifications. See page 21.
	• There may be debris inside the machine. Open the front cover and
	remove the debris.

Transparencies stick together	Use only transparencies specially designed for a laser printer. Remove
in the paper exit.	each transparency as it exits the machine.

Envelopes skew or fail to feed	Ensure that the manual bypass guides are against both sides of the
correctly.	envelopes.

Solving problems

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Lexmark X215 MFP manual Paper feeding problems, Solving problems, Symptom Possible cause and solution

Contents

X215 MFP Edition April Contents Scanning Maintenance Contents Getting started Clearance space Understanding the parts Front viewRear view Understanding the parts Unpacking Unpacking Unpacking Installing the toner cartridge Installing the toner cartridge Installing the toner cartridge Connecting the cables Connecting the cables Powering on the machine Powering on the machine Understanding the operator panel Understanding the operator panel Changing the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver mode Installing the drivers Installing software Removing the drivers Removing the drivers Selecting print materials Loading paper and changing paper size Guidelines for paper and specialty media Selecting print materials Selecting print materials Loading the paper tray Loading the paper tray Loading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypass Setting the paper type and size Using the paper trayUsing the manual bypass Setting the paper type and size Selecting an output location Front output trayRear output slot Selecting an output location Printing a document Printing Accessing Print Properties Using your programUsing the Printers folder Accessing Print Properties From this tab You can change these settings Understanding the print settingsSaving favorite print settings Changing the direction information is printed on a Changing the paper size Printing multiple pages on one sheet of paper Scaling a document Fitting your document to a selected paper size Using watermarksUsing an existing watermark Deleting a watermark Creating a watermarkEditing a watermark Using overlays Creating an overlay Using an overlay Deleting an overlay Printing on both sides of the paper Accessing the printer driver Help Canceling a print jobUsing the operator panel Using the printer driver Using the scanning bed Copying Using the scanning bed Using the ADF Using the ADF Customizing settings ContentCustomizing settings Darkness Number Scale Advanced Customizing default settings Customizing default settingsSetting the Timeout option Using the ADF Using the scanning bedCreating two-sided copies Creating two-sided copies Scanning a document or image Scanning Sending a fax automatically Faxing Sending a fax manually Sending a fax manually Receiving a fax automatically Receiving a fax automaticallyReceiving a fax manually Option Description ECM Using special features Using special featuresPhonebook Creating a shortcut Editing a group Editing a shortcutCreating a group Broadcast Delay sendUsing shortcuts and groups Canceling a pending job Clearing display messages Display Meaning SolutionsClearing display messages Report Content Reports Maintenance Cleaning the machineCleaning the outside of the machine Cleaning the inside of the machine Cleaning the machine Maintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Redistributing toner Ordering toner cartridges Replacing the toner cartridge Maintaining the toner cartridge Cleaning the photoconductor drum Returning the empty toner cartridge Troubleshooting Preventing document and paper jams Clearing document jams Clearing document jamsADF misfeed Clearing document jams Output misfeed Roller misfeed Clearing paper jams Paper feed area Paper JAMClearing paper jams Message Location of jam Go to Clearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Solving problems Display Meaning Solution Symptom Possible cause and solution Paper feeding problemsSolving problems Printing and copying problems Problem Possible cause Solution Solving problems Solving problems Problem Possible cause and solution Scanning problemsFaxing problems Solving problems Print quality problems Problem Solution Use lighter weight pages. See Problem AaBbCc Calling for service Calling for service Safety information Conventions Laser notices Electronic emission noticesLaser advisory label Laser notice Laser notices Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Electronic emission notices Meter average sound pressure, dBA United Kingdom Telecommunications ActNoise emission levels Telecommunications notices Telecommunications notices Using the Lexmark X215 in Germany Declaration of conformity European countries Using the Lexmark X215 in Switzerland