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Lexmark X215 MFP manual Paper feeding problems, Solving problems

Models: X215 MFP

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Paper feeding problems

Symptom	Possible cause and solution
Paper jam.	Clear the paper jam. See page 73.

Paper sticks together.	• Ensure that there is not too much paper in the paper tray. Depending on
	the thickness of your paper, the paper tray can hold up to 250 sheets of
	paper.
	• Make sure that you are using the correct type of paper. See page 21.
	• Remove paper from the paper tray and flex or fan the paper.
	• Humid conditions may cause some paper to stick together.

Multiple sheets do not feed.	• Different types of paper may be stacked in the paper tray. Load paper of
	only one type, size, and weight.
	• When loading paper, do not force the paper down into the machine.
	• If multiple sheets have caused a paper jam, clear the paper jam. See
	page 73.

Paper skews or buckles.	• Ensure there is not too much paper in the paper tray. Depending on the
	thickness of your paper, the paper tray can hold up to 250 sheets of
	paper.
	• Make sure the paper guide lightly touches the paper and does not cause
	the paper to bow in the paper tray.
	• Make sure you are using the correct type of paper. See page 21.

Paper does not feed.	• Paper is not loaded correctly. Remove paper from the tray and reload it
	correctly.
	• There is too much paper loaded. Remove excess paper from the tray.
	• The paper is too thick. Use only paper that meets specifications.
	• Remove any obstructions.

Paper keeps jamming.	• There is too much paper loaded. Remove excess paper from the tray. If
	printing on special materials, use the manual bypass.
	• An incorrect type of paper is being used. Use only paper that meets
	specifications. See page 21.
	• There may be debris inside the machine. Open the front cover and
	remove the debris.

Transparencies stick together	Use only transparencies specially designed for a laser printer. Remove
in the paper exit.	each transparency as it exits the machine.

Envelopes skew or fail to feed	Ensure that the manual bypass guides are against both sides of the
correctly.	envelopes.

Solving problems

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Lexmark X215 MFP manual Paper feeding problems, Solving problems

Contents

X215 MFP User’s Guide AprilEdition: April Copyright advisoryContents Chapter 2: Installing softwareContents Chapter 3: Loading paper and changing paper sizeChapter 4: Printing Chapter 5: CopyingChapter 6: Scanning ContentsChapter 9: Maintenance Chapter 10: TroubleshootingChapter 7: Faxing Chapter 8: ReportsNotices ContentsGetting started Getting startedUnderstanding the parts Front viewRear view Understanding the partsUnpacking UnpackingUnpacking 3Apply the appropriate language overlays, if your language is not already displayed on the operator panelInstalling the toner cartridge Installing the toner cartridgeInstalling the toner cartridge 5Close the front coverConnecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelChanging the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver modeInstalling software Installing the driversInstalling software •User’s Guide1Click Start Programs Lexmark Removing the driversRemoving the drivers Loading paper and changing paper size Selecting print materialsLoading paper and changing paper size Guidelines for paper and specialty media Selecting print materialsSelecting print materials •To avoid fading, do not expose the printed transparencies to prolonged sunlightLoading the paper tray Loading the paper trayLoading the paper tray Holding the tray on a stable surface, press the guide lock and slide the rear guide until it locks at the paper length you wantLoading the paper tray triangleLoading the paper tray 6Close the paper trayLoading the manual bypass Loading the manual bypassSetting the paper type and size Using the paper trayUsing the manual bypass Setting the paper type and sizeSelecting an output location Front output trayRear output slot Selecting an output location4 Printing Printing a documentPrinting 2Click File PrintAccessing Print Properties Using your programUsing the Printers folder Accessing Print PropertiesAccessing Print Properties Understanding the print settingsSaving favorite print settings Changing the paper size Accessing Print PropertiesAccessing Print Properties Printing multiple pages on one sheet of paperScaling a document Using watermarks Using an existing watermarkFitting your document to a selected paper size Accessing Print PropertiesCreating a watermark Editing a watermarkDeleting a watermark Accessing Print PropertiesUsing overlays Creating an overlay5Click Create Overlay Accessing Print PropertiesUsing an overlay Deleting an overlaybClick Load Overlay 4Click Delete OverlayPrinting on both sides of the paper 4Click Properties8Click File Print 10Click PropertiesAccessing the printer driver Help Canceling a print jobUsing the operator panel Using the printer driverCopying Using the scanning bed5 Copying Using the scanning bed Using the ADF Using the ADFCustomizing settings ContentCustomizing settings DarknessCustomizing settings NumberScale Advanced Customizing settingsCustomizing default settings Customizing default settingsSetting the Timeout option Using the ADF Using the scanning bedCreating two-sidedcopies Creating two-sidedcopiesScanning 6 ScanningScanning a document or image 7 Faxing Sending a fax automaticallyFaxing Using the scanning bedSending a fax manually Sending a fax manuallyUsing the ADF Using the scanning bedReceiving a fax automatically Receiving a fax manuallyReceiving a fax automatically Using the ADF1Press Menu Customizing settingsCustomizing settings Customizing settings DarknessUsing special features Using special featuresPhonebook Creating a shortcutEditing a shortcut Creating a groupEditing a group Using special featuresDelay send Using shortcuts and groupsBroadcast Using special featuresCanceling a pending job Using special featuresClearing display messages Clearing display messages8 Reports Reports9 Maintenance Cleaning the machineCleaning the outside of the machine MaintenanceCleaning the inside of the machine Cleaning the machineMaintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Maintaining the toner cartridge Redistributing tonerOrdering toner cartridges Replacing the toner cartridge Maintaining the toner cartridgeMaintaining the toner cartridge 5Close the front coverMaintaining the toner cartridge Cleaning the photoconductor drumReturning the empty toner cartridge Preventing document and paper jams 10 TroubleshootingTroubleshooting Clearing document jams Clearing document jamsADF misfeed Clearing document jams 2If more than one inch of your document has passed beneath the ADF roller, close the ADF top cover, and then proceed with the instructions for clearing a jam in “Roller misfeed” on pageClearing document jams Output misfeedRoller misfeed Clearing paper jams Clearing paper jamsPaper feed area PAPER JAM Clearing paper jams 4Insert the paper tray until it snaps into placePaper exit area PAPER JAM Clearing paper jamsClearing paper jams 5Close the rear coverFuser and toner cartridge areas PAPER JAM Clearing paper jamsManual bypass area BYPASS JAM Clearing paper jamsTo clear a jam in the manual bypass 2Open and close the front coverSolving problems SolutionClearing display messages Clearing display messagesPaper feeding problems Solving problemsPrinting and copying problems Solving problems1 Click Start Settings Printers 4 From the Details tab, click Spool SettingsSolving problems Machine prints, butSolving problems Copy image isSolving problems Scanning problemsFaxing problems Solving problems Incoming fax has blank spacesPrint quality problems Solving problems AaBbCcAaBbCc AaBbCcSolving problems AaBbCc AaBbCc AaBbCc AaBbCc AaBbCcCalling for service Calling for serviceAaBbCc AaBbCcSafety information NoticesConventions NoticesLaser notices Electronic emission noticesLaser advisory label Laser notice Laser noticesElectronic emission notices Industry Canada compliance statementEuropean Community EC directives conformity The United Kingdom Telecommunications Act Noise emission levelsENERGY STAR Electronic emission noticesTelecommunications notices Telecommunications noticesUsing the Lexmark X215 in Germany Notice to users of the Canadian telephone networkDeclaration of conformity European countries EC CertificationUsing the Lexmark X215 in Switzerland Telecommunications notices2003 Lexmark International, Inc 740 West New Circle Road Lexington, Kentucky