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Lexmark X215 MFP manual Print quality problems

Models: X215 MFP

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Print quality problems

Print quality problems

		Problem			Solution
Light or faded print					If a vertical white streak or faded area appears:
					• The toner supply is low. You may be able to temporarily extend the toner
		AaBbCc
		AaBbCc			cartridge life. See page 64.
		AaBbCc			If this does not improve the print quality, install a new toner cartridge.
		AaBbCc			• The paper may not meet paper specifications (for example, paper is too
		AaBbCc			moist or too rough). See page 22.
		AaBbCc			• If the entire page is light, the print resolution setting is too light. Adjust the
					darkness and content. See page 45.
					darkness and content. See page 45.
					• A combination of faded or smeared defects may indicate that the toner
					cartridge needs cleaning. See page 68.

		Toner specs	• The paper may not meet specifications (for example, the paper is too
			moist or too rough). See page 22.
		AaBbCc	• The paper path may need cleaning. See page 63.
		AaBbCc
		AaBbCc
		AaBbCc
		AaBbCc


		Dropouts	If faded areas that are generally rounded occur randomly on the page:
			• A single sheet of paper may be defective. Try reprinting the job.
		AaBbCc
		AaBbCc	• The moisture content of the paper is uneven, or the paper has moist
		AaBbCc	spots on its surface. Try a different brand of paper. See page 21.
		AaBbCc	• The paper lot may be defective. The manufacturing processes can cause
		AaBbCc	some areas to reject toner. Try a different brand of paper.
		AaBbCc	• The toner supply is low. You may be able to temporarily extend the toner
		AaBbCc
		AaBbCc	cartridge life. See page 64.
			cartridge life. See page 64.
			If this does not improve the print quality, install a new toner cartridge.

•If these steps do not correct the problems, contact a service representative.

	Vertical lines	If white or black vertical streaks appear on the page, the drum inside the
		toner cartridge has probably been scratched. Install a new toner cartridge.
	AaBbCc	See page 65.
	AaBbCc
	AaBbCc
	AaBbCc
	AaBbCc
	AaBbCc

Solving problems

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Lexmark X215 MFP manual Print quality problems

Contents

X215 MFP User’s Guide AprilEdition: April Copyright advisoryContents ContentsChapter 2: Installing software Chapter 3: Loading paper and changing paper sizeChapter 6: Scanning Chapter 4: PrintingChapter 5: Copying ContentsChapter 7: Faxing Chapter 9: MaintenanceChapter 10: Troubleshooting Chapter 8: ReportsNotices ContentsGetting started Getting startedRear view Understanding the partsFront view Understanding the partsUnpacking UnpackingUnpacking 3Apply the appropriate language overlays, if your language is not already displayed on the operator panelInstalling the toner cartridge Installing the toner cartridgeInstalling the toner cartridge 5Close the front coverConnecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelChanging the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver modeInstalling software Installing softwareInstalling the drivers •User’s Guide1Click Start Programs Lexmark Removing the driversRemoving the drivers Loading paper and changing paper size Selecting print materialsLoading paper and changing paper size Guidelines for paper and specialty media Selecting print materialsSelecting print materials •To avoid fading, do not expose the printed transparencies to prolonged sunlightLoading the paper tray Loading the paper trayLoading the paper tray Holding the tray on a stable surface, press the guide lock and slide the rear guide until it locks at the paper length you wantLoading the paper tray triangleLoading the paper tray 6Close the paper trayLoading the manual bypass Loading the manual bypassUsing the manual bypass Setting the paper type and sizeUsing the paper tray Setting the paper type and sizeRear output slot Selecting an output locationFront output tray Selecting an output locationPrinting 4 PrintingPrinting a document 2Click File PrintUsing the Printers folder Accessing Print PropertiesUsing your program Accessing Print PropertiesAccessing Print Properties Understanding the print settingsSaving favorite print settings Changing the paper size Accessing Print PropertiesAccessing Print Properties Printing multiple pages on one sheet of paperScaling a document Fitting your document to a selected paper size Using watermarksUsing an existing watermark Accessing Print PropertiesDeleting a watermark Creating a watermarkEditing a watermark Accessing Print Properties5Click Create Overlay Using overlaysCreating an overlay Accessing Print PropertiesbClick Load Overlay Using an overlayDeleting an overlay 4Click Delete Overlay8Click File Print Printing on both sides of the paper4Click Properties 10Click PropertiesUsing the operator panel Accessing the printer driver HelpCanceling a print job Using the printer driverCopying Using the scanning bed5 Copying Using the scanning bed Using the ADF Using the ADFCustomizing settings Customizing settingsContent DarknessCustomizing settings NumberScale Advanced Customizing settingsCustomizing default settings Customizing default settingsSetting the Timeout option Creating two-sidedcopies Using the ADFUsing the scanning bed Creating two-sidedcopiesScanning 6 ScanningScanning a document or image Faxing 7 FaxingSending a fax automatically Using the scanning bedUsing the ADF Sending a fax manuallySending a fax manually Using the scanning bedReceiving a fax automatically Receiving a fax automaticallyReceiving a fax manually Using the ADF1Press Menu Customizing settingsCustomizing settings Customizing settings DarknessPhonebook Using special featuresUsing special features Creating a shortcutEditing a group Editing a shortcutCreating a group Using special featuresBroadcast Delay sendUsing shortcuts and groups Using special featuresCanceling a pending job Using special featuresClearing display messages Clearing display messages8 Reports ReportsCleaning the outside of the machine 9 MaintenanceCleaning the machine MaintenanceCleaning the inside of the machine Cleaning the machineMaintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Maintaining the toner cartridge Redistributing tonerOrdering toner cartridges Replacing the toner cartridge Maintaining the toner cartridgeMaintaining the toner cartridge 5Close the front coverMaintaining the toner cartridge Cleaning the photoconductor drumReturning the empty toner cartridge Preventing document and paper jams 10 TroubleshootingTroubleshooting Clearing document jams Clearing document jamsADF misfeed Clearing document jams 2If more than one inch of your document has passed beneath the ADF roller, close the ADF top cover, and then proceed with the instructions for clearing a jam in “Roller misfeed” on pageClearing document jams Output misfeedRoller misfeed Clearing paper jams Clearing paper jamsPaper feed area PAPER JAM Clearing paper jams 4Insert the paper tray until it snaps into placePaper exit area PAPER JAM Clearing paper jamsClearing paper jams 5Close the rear coverFuser and toner cartridge areas PAPER JAM Clearing paper jamsTo clear a jam in the manual bypass Manual bypass area BYPASS JAMClearing paper jams 2Open and close the front coverClearing display messages Solving problemsSolution Clearing display messagesPaper feeding problems Solving problems1 Click Start Settings Printers Printing and copying problemsSolving problems 4 From the Details tab, click Spool SettingsSolving problems Machine prints, butSolving problems Copy image isSolving problems Scanning problemsFaxing problems Solving problems Incoming fax has blank spacesPrint quality problems AaBbCc Solving problemsAaBbCc AaBbCcSolving problems AaBbCc AaBbCc AaBbCc AaBbCc AaBbCcAaBbCc Calling for serviceCalling for service AaBbCcConventions Safety informationNotices NoticesLaser advisory label Laser notice Laser noticesElectronic emission notices Laser noticesElectronic emission notices Industry Canada compliance statementEuropean Community EC directives conformity ENERGY STAR The United Kingdom Telecommunications ActNoise emission levels Electronic emission noticesTelecommunications notices Telecommunications noticesDeclaration of conformity European countries Using the Lexmark X215 in GermanyNotice to users of the Canadian telephone network EC CertificationUsing the Lexmark X215 in Switzerland Telecommunications notices2003 Lexmark International, Inc 740 West New Circle Road Lexington, Kentucky