Problem |
| Possible cause | Solution |
Copy image is | Original document not | • Ensure the original is positioned correctly on | |
skewed. | positioned correctly. | document glass or that ADF paper guides are | |
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| aligned. See page 49. |
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| • Check that paper is loaded correctly. |
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| |
Blank copies. | Original document not | Ensure that the original is facedown on the document | |
| positioned correctly. | glass or faceup in the ADF. | |
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Image rubs off the |
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| • Ensure the correct media type is selected. |
copy easily. |
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| • Replace paper with a fresh supply. |
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| |
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| • In high humidity areas, do not leave paper in the |
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| machine for extended periods of time. |
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Frequent jams. |
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| • Check/adjust paper guides. |
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| • Fan the stack of paper, and then turn it over in the |
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| paper tray. |
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| • Replace paper with a fresh supply. |
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| • Ensure the paper is the proper paper weight. 20 lb |
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| (75 g/m2) bond paper is recommended. |
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| • Check for paper or pieces of paper remaining in the |
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| machine after a jam is cleared. |
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Fewer copies from | • | Originals contain pictures, | Ensure document cover is closed when making |
the toner cartridge |
| solids, or heavy lines. | copies. |
than expected. | • | Originals are forms, |
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| ||
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| newsletters, books, and so |
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| on. |
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| • The machine is being |
| |
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| turned on and off |
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| frequently. |
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| • The document cover is |
| |
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| being left open while |
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| copies are being made. |
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Solving problems
83
