Solving problems | Lexmark X215 MFP specs

Problem		Possible cause	Solution
Copy image is	Original document not		• Ensure the original is positioned correctly on
skewed.	positioned correctly.		document glass or that ADF paper guides are
			aligned. See page 49.
			• Check that paper is loaded correctly.

Blank copies.	Original document not		Ensure that the original is facedown on the document
	positioned correctly.		glass or faceup in the ADF.

Image rubs off the			• Ensure the correct media type is selected.
copy easily.			• Replace paper with a fresh supply.
			• Replace paper with a fresh supply.
			• In high humidity areas, do not leave paper in the
			machine for extended periods of time.

Frequent jams.			• Check/adjust paper guides.
			• Fan the stack of paper, and then turn it over in the
			paper tray.
			• Replace paper with a fresh supply.
			• Ensure the paper is the proper paper weight. 20 lb
			(75 g/m2) bond paper is recommended.
			• Check for paper or pieces of paper remaining in the
			machine after a jam is cleared.

Fewer copies from	•	Originals contain pictures,	Ensure document cover is closed when making
the toner cartridge		solids, or heavy lines.	copies.
than expected.	•	Originals are forms,
	•	Originals are forms,
		newsletters, books, and so
		on.
	• The machine is being
		turned on and off
		frequently.
	• The document cover is
		being left open while
		copies are being made.

Solving problems

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Image 83

Lexmark X215 MFP manual Solving problems

Contents

X215 MFP Edition April Contents Scanning Maintenance Contents Clearance space Getting started Understanding the parts Understanding the partsFront view Rear view Unpacking Unpacking Unpacking Installing the toner cartridge Installing the toner cartridge Installing the toner cartridge Connecting the cables Connecting the cables Powering on the machine Powering on the machine Understanding the operator panel Understanding the operator panel Changing the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver mode Installing software Installing the drivers Removing the drivers Removing the drivers Loading paper and changing paper size Selecting print materials Selecting print materials Guidelines for paper and specialty media Selecting print materials Loading the paper tray Loading the paper tray Loading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypass Setting the paper type and size Setting the paper type and sizeUsing the paper tray Using the manual bypass Selecting an output location Selecting an output locationFront output tray Rear output slot Printing Printing a document Accessing Print Properties Accessing Print PropertiesUsing your program Using the Printers folder From this tab You can change these settings Understanding the print settingsSaving favorite print settings Changing the paper size Changing the direction information is printed on a Scaling a document Printing multiple pages on one sheet of paper Fitting your document to a selected paper size Using watermarksUsing an existing watermark Deleting a watermark Creating a watermarkEditing a watermark Creating an overlay Using overlays Deleting an overlay Using an overlay Printing on both sides of the paper Using the printer driver Accessing the printer driver HelpCanceling a print job Using the operator panel Copying Using the scanning bed Using the scanning bed Using the ADF Using the ADF Darkness Customizing settingsContent Customizing settings Scale Number Advanced Customizing default settings Customizing default settingsSetting the Timeout option Creating two-sided copies Using the ADFUsing the scanning bed Creating two-sided copies Scanning Scanning a document or image Faxing Sending a fax automatically Sending a fax manually Sending a fax manually Receiving a fax automatically Receiving a fax automaticallyReceiving a fax manually Option Description ECM Creating a shortcut Using special featuresUsing special features Phonebook Editing a group Editing a shortcutCreating a group Broadcast Delay sendUsing shortcuts and groups Canceling a pending job Clearing display messages Display Meaning SolutionsClearing display messages Reports Report Content Maintenance Cleaning the machineCleaning the outside of the machine Cleaning the machine Cleaning the inside of the machine Maintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Ordering toner cartridges Redistributing toner Replacing the toner cartridge Maintaining the toner cartridge Returning the empty toner cartridge Cleaning the photoconductor drum Preventing document and paper jams Troubleshooting Clearing document jams Clearing document jamsADF misfeed Clearing document jams Roller misfeed Output misfeed Message Location of jam Go to Clearing paper jamsPaper feed area Paper JAM Clearing paper jams Clearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Display Meaning Solution Solving problems Symptom Possible cause and solution Paper feeding problemsSolving problems Problem Possible cause Solution Printing and copying problems Solving problems Solving problems Problem Possible cause and solution Scanning problemsFaxing problems Solving problems Problem Solution Print quality problems Use lighter weight pages. See AaBbCc Problem Calling for service Calling for service Conventions Safety information Laser notices Laser noticesElectronic emission notices Laser advisory label Laser notice Electronic emission notices Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Meter average sound pressure, dBA United Kingdom Telecommunications ActNoise emission levels Telecommunications notices Telecommunications notices Declaration of conformity European countries Using the Lexmark X215 in Germany Using the Lexmark X215 in Switzerland