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Nextel® Customer Care
Nextel® Customer Care
There are a number of features available with your
Nextel service and your ne w i760 phone, so you
may be overwhelmed at first. Relax! Nextel
Customer Care is here to he lp .

Domestic Customer Care

Visit nextel.com for a var iety of Customer Care
services:
• Customer Support — provid es helpful
instructions on phones and services, service
and repair options, p roduct user guides,
interactive product and service tutorials , phone
software upgrades , and answers to frequently
asked questions.
• My Nextel — provides access to your account
so you can pay bills online, add phones to your
account, reset you r voicemail password and
much more.
•Contact Us — If at any time you need online
assistance with billing, product information,
order status, or r elated matters, cl ick on Contact
Us. A variety of ways t o contact us are available
to you so that we can help answer your specific
questions. Every e ffort will be made t o address
your inquiry withi n 24 hours.
Or, call us at 1-800-639- 6111 or dial 611 from your
Nextel phone.
•Should you need h elp with or have que stions
about your phone’s features or operat ion, please
contact us from a la ndline phone, so that we can
walk through your phon e’s features with you.
•In accordance with Nextel’s Authorized Contact
Policy, you will need to supply account specific
information to vali da te that yo u a re a ut hor iz ed to
receive information about and make changes to
the account. At minimum, we ask that you have
your Personal Telephone Number (PTN) and
Account number r eady when you call. This will
better enable us to provide you with th e highest
level of service possible.

Nextel Worldwide® Customer

Care

When traveling outsi de of the U.S. and Canada,
call +1 (360) 662-5202 for your Customer Care
service needs. This cus tomer care number is
toll-free from your Nextel phone.
International coverage, rates, and other
information is av ailable on nextel.co m.